Michael's Frozen Custard

3826 Atwood Ave, Madison
(608) 222-4110

Recent Reviews

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Anna Parise

I called to see about ordering 10+ pints for a business event. There is no where on line to choose the flavors I want. I called to ask if I could make a pre-order for pickup choosing the flavors we wanted. The person answering the phone was terribly unhelpful. All he could offer was to come in and choose from what they had available. i explained that I did not have time to do that and asked again if they could set some aside for pickup and he said no. If you have online ordering available but no way to choose the desired product, what is the point? I guess they don't need any more customers.

Nicholas Sinn

Terrific frozen custard spot conveniently located right on the C bus line. The service is always fast and friendly, and the food comes out quickly whether you order at the counter or use one of the kiosks. They offer a wide range of rotating custard flavors, so there’s usually something new to try, and the food is solid too—great for a quick bite or casual stop-in. It’s a little on the pricey side, but the recent renovation makes the space feel much nicer and more comfortable. Definitely a reliable go-to for frozen custard lovers.

Kelly Kuglitsch

Great custard stand. Friendly service. The Death by Chocolate flavor of the day really hit the spot.

Darron Sistrunk

I have to say… Very disappointed in how unwelcoming of an atmosphere this place had and in the poor customer service that we received. This place is closed at 9:30 PM and we arrived at 9 PM. We were told multiple times that they were approaching closing and that their grill would close at 9:15 PM. We were placing our order and we told again that if we didn’t get our order in in time that the grill would close and they would not be able to give us our food. When I picked up my food, the person who was running the kitchen took my buzzer and after I said, thank you, didn’t even respond and slammed the buzzer down on the counter. The staff was clearly not happy that we were there. They closed their bathrooms at 7 PM… Even though the restaurant didn’t close for another 2 1/2 hours! There was nothing wrong with the bathrooms, and that part of the restaurant, it was simply because they had cleaned it and didn’t want anybody using it. Nothing says we are not very welcoming like the sign in this picture. To top it all off, we were asked to leave the building a few minutes before the place closed, even though their staff was there still cleaning up. I have to say, one of the worst customer service experiences I’ve ever had at a local quicker restaurant. Would have never been treated this way at Culver’s!

Alexandra Coyne

Awful experience and rude customer service. We ordered two “cookie jar” sundae’s based off the menu (photo attached) when they came they were peanut butter cookies. I’m pregnant and have not been able to eat much peanut butter. I politely showed them the menu explaining how I thought this came with Oreos… they said they changed the menu and there’s nothing they can do. They wouldn’t exchange or even give a discount for new sundae’s. I wouldn’t have an issue but we paid $20 for these! That’s a lot of money! They also gave us two different sizes? I was shocked at how rude they were. They closed the window on us. I would’ve even just bought Oreos to add! I know there’s bigger problems in the world, but I was so excited for this sundae and just needed to vent. Have been going here since a kid but safe to say I won’t be going back :(

Ariadna Guerrero

🤩 Great and classy! I loved the fresh burger, the sundays were awesome🍦 We tried 2 different flavors and they were very good!!😋 If you are nearby you should stop and grab a good and tasty meal here😍 So many options, you won't be dissapointed. 🍔🍨🍟

P.s. They have some Puppy Custard!!!🐶

Atmosphere: 5

Food: 5

Service: 4

Devan Steinkopf

Arrived 15 minutes before closing because I just left work and they told me they are no longer serving food and they weren't very respectful in the way they told me and they could've mentioned it before I started ordering.. they asked what I want and then said they aren't serving food.. makes sense. Definitely will not be returning

Atmosphere: 1

Food: 1

Service: 1

Nick Mills

One word review: OVERPRICED. I am new in town and was excited to find a new ice cream place but then I go there and was disappointed. It was 9.97 for a two scoop ice cream sundae….portion small. I could have gotten almost two large sundaes at Culver’s. It did taste fresh and was good, but I will never be back because the price just made it not worth it.

Atmosphere: 4

Food: 4

Service: 3

Glenn Oneill

Frozen custard is the way !!!

Atmosphere: 5

Service: 5

Nick Alan

One word review: OVERPRICED. I am new in town and was excited to find a new ice cream place but then I go there and was disappointed. It was 9.97 for a two scoop ice cream sundae….portion small. I could have gotten almost two large sundaes at Culver’s. It did taste fresh and was good, but I will never be back because the price just made it not worth it.

Brett Favre

Good food but price is little high on aone things. But they are good and fresh burgers

Atmosphere: 4

Food: 5

Service: 5

Scott L

Good food but price is little high on aone things. But they are good and fresh burgers

Atmosphere: 4

Food: 5

Service: 5

Josh M

Their cheese curds are fantastic. The banana split is to die for and sundae is awesome

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Ice Cream Sundae, French Fries, Banana Split, Cheese Curds

Marissa Dooman

I ordered a blue moon shake and they just pumped some blue syrup in there. The ice cream itself taste freezer burn. $8 to go straight in the trash

Atmosphere: 2

Food: 1

Service: 2

Rj Pa

Forget what its called, but whatever the coffee flavored twister is is really good. Not a cheap buy, but worth it every time

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