We had to wait 30 minutes for our food. They got the order wrong and gave us a complete different sandwich and he had to go back to the Panera and they didn’t even give us a refund. They just gave us a freaking voucher. I’m 100% I said the order right and they gave us the wrong size of sandwiches as well. They need to fire whoever is working on the mic in the drive through. He was rude and interrupting as well. Disappointing considering how well other Paneras are. Food still good though when they got our order right. Won’t be coming back to this Panera.
Atmosphere: 1
Food: 4
Service: 1
Aaron Magnuson
Fix your kiosks or hire more cashiers. Also, have your app warn your customers before accidentally ordering to a store that is far away.
Atmosphere: 1
Food: 3
Service: 1
Paul Mauschbaugh
Worst Panera we have ever been to. Newer building, with a new design that has terrible people flow. Dirty and slippery floors, no paper towels in tge men's bathroom with the dispenser hanging sideways from one screw. Very slow service and ran out of unsweetened tea, even after I asked. Food was fine, everything else was awful.
Atmosphere: 1
Food: 4
Service: 2
Jennifer Vogt
We stopped at this Panera twice during our cross-country road trip — once heading east and again heading west — and both times were great experiences! The staff was friendly, the bathrooms were clean, and the cafe was tidy and welcoming. Our orders were placed easily and ready quickly. Really appreciated the consistent service during a long day of driving. Thanks, Panera Madison!
Atmosphere: 5
Food: 5
Service: 5
Butch Rieke
All I can say is XAVIER-WILL& Ryan are amazing and so courteous! Wonderful service ! Bam!!! You guys Rock!
Atmosphere: 5
Food: 5
Service: 5
Jessica Miller
Worst experience I have ever had here. Waited in drive thru 15mins before being able to order. Couldnt get out of the drive due to the tall concrete curb, so by the time they let me order I figured why not. Then waited another 15mins for the food. Nothing quick about it and no apology or excuse for the ridiculous delay.
Food: 4
Service: 1
J S
We were here about 2 years ago to the day. The store was incredibly busy and some people were being rather rude and aggressive toward the lovely man behind the counter.
He was wearing one of those sunflower lanyards and was evidently stressed. My gf gave him a compliment about the flower he had attached to his nametag… his face LIT UP, and he was soo happy.
I commend that man for working hard and contributing to society as he best can. I will be returning at some point as this memory holds a special place in my heart.
It’s the little things. Be good to people.
Atmosphere: 5
Food: 5
Service: 5
Rebekah
Went through the drive thru for a bacon, egg, and cheese breakfast sandwich. It was okay and nothing special. Kind of over priced really. Probably won't get that again.
Food: 3
Service: 4
Anthony Gulig
Absolutely sterile. The whole place is set up for digital automation. Never talked to a server, or other person while there food was meh. Welcome to the 21st century! Jane, shut this thing off!!!!
Atmosphere: 1
Food: 2
Service: 1
Tom Engle
Ordered a cranberry walnut chicken salad sandwich and they no whole grain bread or tomatoes. Ordered the Greek salad and they had no red onions. Was not offered any substitution in their place.
Extremely slow food service… ordered 2 sandwiches and waited over 20 minutes. This was at 11 am before lunch rush hour even set in.
Atmosphere: 3
Food: 4
Service: 1
Tricia Bauernfeind
This was my first and last experience at Panera. First, are you supposed to order at the kiosk or counter? I choose a kiosk and what a not-friendly experience. Do you take a buzzer? No direction. Should you feel inclined to ask the people at the counter they will be rude and proceed to take selfies. What is their purpose? Look cute? Be rude? While waiting for our food the kitchen staff can be seen working hard which is reflected in the food. Very good my soup was cold hence the lower rating. My last complaint is the bathrooms. Unless I am mistaken they are not unisex bathrooms. Clearly labeled MEN and WOMEN before eating I tried to use the bathroom to have a man enter the bathroom with another woman to let everyone know he felt he deserved to use the women's bathroom in fear another man in the men's bathroom would touch his butt. Unacceptable. I felt uncomfortable and immediately left the bathroom. Why have a giant restaurant with a two-stall bathroom anyway? Do better Panera explain to non Panera people how to order and get rid of your counter people standing around taking selfies acting annoyed to have to answer questions to patrons. Give your grill staff raise only hard working people you got.
Atmosphere: 1
Food: 3
Service: 1
Adam Knecht
My wife had a salad there last Thursday and she got food poisoning. She threw up the lettuce seven hours later and has been severely ill since! Reading reviews of disgusting employee cleanliness I’m not surprised she got sick, I’m surprised more haven’t.
Atmosphere: 1
Food: 1
Service: 1
Julia Firavich
I ordered almost $200 for a catering order from Panera to deliver to a high end client for a meeting. The order was not only delivered over 1.5 hours after the requested delivery time, but they had the audacity to tell me that they had over $5K in catering orders that day and it's my fault it was ordered later so it was bottom of priority. If you are too busy to accommodate my order, I should have been informed that from when I originally ordered, not after my meeting has started and my clients are wondering where their food is and I am told it will be over an hour. Do not order from here.
Service: 1
Brian Ewing
Unique place and food. Like to eat here instead of fast food.
We had to wait 30 minutes for our food. They got the order wrong and gave us a complete different sandwich and he had to go back to the Panera and they didn’t even give us a refund. They just gave us a freaking voucher. I’m 100% I said the order right and they gave us the wrong size of sandwiches as well. They need to fire whoever is working on the mic in the drive through. He was rude and interrupting as well. Disappointing considering how well other Paneras are. Food still good though when they got our order right. Won’t be coming back to this Panera.
Atmosphere: 1
Food: 4
Service: 1
Fix your kiosks or hire more cashiers. Also, have your app warn your customers before accidentally ordering to a store that is far away.
Atmosphere: 1
Food: 3
Service: 1
Worst Panera we have ever been to. Newer building, with a new design that has terrible people flow. Dirty and slippery floors, no paper towels in tge men's bathroom with the dispenser hanging sideways from one screw. Very slow service and ran out of unsweetened tea, even after I asked. Food was fine, everything else was awful.
Atmosphere: 1
Food: 4
Service: 2
We stopped at this Panera twice during our cross-country road trip — once heading east and again heading west — and both times were great experiences! The staff was friendly, the bathrooms were clean, and the cafe was tidy and welcoming. Our orders were placed easily and ready quickly. Really appreciated the consistent service during a long day of driving. Thanks, Panera Madison!
Atmosphere: 5
Food: 5
Service: 5
All I can say is XAVIER-WILL& Ryan are amazing and so courteous! Wonderful service ! Bam!!! You guys Rock!
Atmosphere: 5
Food: 5
Service: 5
Worst experience I have ever had here. Waited in drive thru 15mins before being able to order. Couldnt get out of the drive due to the tall concrete curb, so by the time they let me order I figured why not. Then waited another 15mins for the food. Nothing quick about it and no apology or excuse for the ridiculous delay.
Food: 4
Service: 1
We were here about 2 years ago to the day. The store was incredibly busy and some people were being rather rude and aggressive toward the lovely man behind the counter.
He was wearing one of those sunflower lanyards and was evidently stressed. My gf gave him a compliment about the flower he had attached to his nametag… his face LIT UP, and he was soo happy.
I commend that man for working hard and contributing to society as he best can. I will be returning at some point as this memory holds a special place in my heart.
It’s the little things. Be good to people.
Atmosphere: 5
Food: 5
Service: 5
Went through the drive thru for a bacon, egg, and cheese breakfast sandwich. It was okay and nothing special. Kind of over priced really. Probably won't get that again.
Food: 3
Service: 4
Absolutely sterile. The whole place is set up for digital automation. Never talked to a server, or other person while there food was meh. Welcome to the 21st century! Jane, shut this thing off!!!!
Atmosphere: 1
Food: 2
Service: 1
Ordered a cranberry walnut chicken salad sandwich and they no whole grain bread or tomatoes. Ordered the Greek salad and they had no red onions. Was not offered any substitution in their place.
Restaurantji Recommends
Extremely slow food service… ordered 2 sandwiches and waited over 20 minutes. This was at 11 am before lunch rush hour even set in.
Atmosphere: 3
Food: 4
Service: 1
This was my first and last experience at Panera. First, are you supposed to order at the kiosk or counter? I choose a kiosk and what a not-friendly experience. Do you take a buzzer? No direction. Should you feel inclined to ask the people at the counter they will be rude and proceed to take selfies. What is their purpose? Look cute? Be rude? While waiting for our food the kitchen staff can be seen working hard which is reflected in the food. Very good my soup was cold hence the lower rating. My last complaint is the bathrooms. Unless I am mistaken they are not unisex bathrooms. Clearly labeled MEN and WOMEN before eating I tried to use the bathroom to have a man enter the bathroom with another woman to let everyone know he felt he deserved to use the women's bathroom in fear another man in the men's bathroom would touch his butt. Unacceptable. I felt uncomfortable and immediately left the bathroom. Why have a giant restaurant with a two-stall bathroom anyway? Do better Panera explain to non Panera people how to order and get rid of your counter people standing around taking selfies acting annoyed to have to answer questions to patrons. Give your grill staff raise only hard working people you got.
Atmosphere: 1
Food: 3
Service: 1
My wife had a salad there last Thursday and she got food poisoning. She threw up the lettuce seven hours later and has been severely ill since! Reading reviews of disgusting employee cleanliness I’m not surprised she got sick, I’m surprised more haven’t.
Atmosphere: 1
Food: 1
Service: 1
I ordered almost $200 for a catering order from Panera to deliver to a high end client for a meeting. The order was not only delivered over 1.5 hours after the requested delivery time, but they had the audacity to tell me that they had over $5K in catering orders that day and it's my fault it was ordered later so it was bottom of priority. If you are too busy to accommodate my order, I should have been informed that from when I originally ordered, not after my meeting has started and my clients are wondering where their food is and I am told it will be over an hour. Do not order from here.
Service: 1
Unique place and food. Like to eat here instead of fast food.
Atmosphere: 2
Food: 4
Service: 3
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