A remarkable view compared to other Paneras I have been to.
Atmosphere: 5
Food: 5
Service: 5
Ayden James
WHERE is yall sense of urgency
R M
Dirty place, staff is indifferent except for one lady cleaning tables but even she was very disorganized and sloppy. Bags of trash sitting in front of where you need to dispose of dishes and your own trash. Food orders were not correct. And most disturbing of all was a very well put together lady sitting by the fireplace, yelling into it and generally into the room. Very disturbing
Atmosphere: 1
Food: 1
Service: 1
Kathy Loniello
Order taker was very slow. We ordered 1 sandwich at 1:15pm, not busy at that time. Observed the kitchen staff have literally no sense of urgency whatsoever. It took 30 minutes to get 1 sandwich. We had to take it with us so that we were not late for a doctor appointment. Talked to other customers who had the same problem. We had dinner at Olive Gardens the same night, ordered 2 drinks, salad, an appetizer and 2 dinners. All of it was delivered in about 20 minutes. Panera is going to lose a lot of business if they don’t correct the wait times for ordering and getting food out of the kitchen at the Madison east location.
Atmosphere: 5
Food: 5
Service: 1
URA General Services
O really liked! The sandwich was delicious
Atmosphere: 5
Food: 5
Service: 5
Billie Moyer
Wow! I ordered delivery and this Bread is so stale I can't bite it! Wth!? Bread is in your name, you'd think it'd at least be edible.
Food: 1
Service: 1
Roxanne Zick
Good food. Staff not very friendly
Atmosphere: 4
Food: 5
Service: 4
Ahmed BenGhatnsh
I have an exam in Madison, I was looking for place to have a coffee in, this was the only one I found close to the place where I live. Coffee it wasn't that much great less than normal. I had peice of 🍰 it was also average. For me as some one went through different coffee shops in my whole entire life ,this place below than average. They need to work more in the coffee they should introduce espresso machine like Rancilio.
Atmosphere: 5
Food: 3
Service: 4
Grace Farrington
This is the THIRD time that I have waited almost 45 minutes in line for my order to even be taken. They kept saying “i’ll tell you when i’m ready” no apologies for making us wait. We also got cut off by the rapid pick up people. By the time we got our food half the order was wrong, and our food was freezing cold. We got in the drive through up to the ordering microphone at 11:56, and finally got our order taking at 12:44. We then sat at the window with nobody coming to take our payment or give us food for another 12 minutes. I was so frustrated. If there was a way for me to pull out of the panera drive true and leave, I would have. I will not be returning to this panera again.
They were out of iced coffee - a new batch could be brewed in 5-10, but, I had to leave ASAP for a movie. They wound up giving me the first that had been brewed so I could avoid being late - thanks! Definitely appreciated
Atmosphere: 5
Service: 5
Zo DaVo
The workers act like they didn't want to be there
Atmosphere: 1
Food: 4
Service: 2
Tim Pence
Food is good, but very dirty. Tables were all messy. Men's and woman's restrooms were filthy. They gave us forks to eat our soup with. By far the worst Panera we ever been in. We agree that we will not return here. If you prefer clean, don't go here.
Atmosphere: 1
Food: 4
Service: 4
Lauren Wichman
I used to give this place five stars always what’s happened here and is not fair to the customers is they’ve overloaded themselves on options like oh now you can drive you now you can order online now you can pick it up now. You can do this now you can do that and they’ve taken away the wonderful part that used to be a reading inside and enjoying your time you don’t know if you’re gonna have to wait five minutes or 30 minutes you pull in for lunch to have lunch with your friends and you think oh this looks fine. Only they’ve got 17 orders that have been made online or at the drive-through or called up and you just sit and wait and wait for your food not right not fair fix it.
Atmosphere: 4
Food: 4
Service: 4
Sean Follett
Went in this morning, placed a order on tablet. Went to pick up my order, it included a iced coffee with a shot of expresso and flavor. The service I received this time was bad.
A remarkable view compared to other Paneras I have been to.
Atmosphere: 5
Food: 5
Service: 5
WHERE is yall sense of urgency
Dirty place, staff is indifferent except for one lady cleaning tables but even she was very disorganized and sloppy. Bags of trash sitting in front of where you need to dispose of dishes and your own trash. Food orders were not correct. And most disturbing of all was a very well put together lady sitting by the fireplace, yelling into it and generally into the room. Very disturbing
Atmosphere: 1
Food: 1
Service: 1
Order taker was very slow. We ordered 1 sandwich at 1:15pm, not busy at that time. Observed the kitchen staff have literally no sense of urgency whatsoever. It took 30 minutes to get 1 sandwich. We had to take it with us so that we were not late for a doctor appointment. Talked to other customers who had the same problem. We had dinner at Olive Gardens the same night, ordered 2 drinks, salad, an appetizer and 2 dinners. All of it was delivered in about 20 minutes. Panera is going to lose a lot of business if they don’t correct the wait times for ordering and getting food out of the kitchen at the Madison east location.
Atmosphere: 5
Food: 5
Service: 1
O really liked! The sandwich was delicious
Atmosphere: 5
Food: 5
Service: 5
Wow! I ordered delivery and this Bread is so stale I can't bite it! Wth!? Bread is in your name, you'd think it'd at least be edible.
Food: 1
Service: 1
Good food. Staff not very friendly
Atmosphere: 4
Food: 5
Service: 4
I have an exam in Madison, I was looking for place to have a coffee in, this was the only one I found close to the place where I live. Coffee it wasn't that much great less than normal. I had peice of 🍰 it was also average.
For me as some one went through different coffee shops in my whole entire life ,this place below than average. They need to work more in the coffee they should introduce espresso machine like Rancilio.
Atmosphere: 5
Food: 3
Service: 4
This is the THIRD time that I have waited almost 45 minutes in line for my order to even be taken. They kept saying “i’ll tell you when i’m ready” no apologies for making us wait. We also got cut off by the rapid pick up people. By the time we got our food half the order was wrong, and our food was freezing cold. We got in the drive through up to the ordering microphone at 11:56, and finally got our order taking at 12:44. We then sat at the window with nobody coming to take our payment or give us food for another 12 minutes. I was so frustrated. If there was a way for me to pull out of the panera drive true and leave, I would have. I will not be returning to this panera again.
Service: 1
The drive thru makes it easy and convenient.
Food: 5
Service: 5
Restaurantji Recommends
They were out of iced coffee - a new batch could be brewed in 5-10, but, I had to leave ASAP for a movie. They wound up giving me the first that had been brewed so I could avoid being late - thanks! Definitely appreciated
Atmosphere: 5
Service: 5
The workers act like they didn't want to be there
Atmosphere: 1
Food: 4
Service: 2
Food is good, but very dirty. Tables were all messy. Men's and woman's restrooms were filthy.
They gave us forks to eat our soup with.
By far the worst Panera we ever been in. We agree that we will not return here.
If you prefer clean, don't go here.
Atmosphere: 1
Food: 4
Service: 4
I used to give this place five stars always what’s happened here and is not fair to the customers is they’ve overloaded themselves on options like oh now you can drive you now you can order online now you can pick it up now. You can do this now you can do that and they’ve taken away the wonderful part that used to be a reading inside and enjoying your time you don’t know if you’re gonna have to wait five minutes or 30 minutes you pull in for lunch to have lunch with your friends and you think oh this looks fine. Only they’ve got 17 orders that have been made online or at the drive-through or called up and you just sit and wait and wait for your food not right not fair fix it.
Atmosphere: 4
Food: 4
Service: 4
Went in this morning, placed a order on tablet.
Went to pick up my order, it included a iced coffee with a shot of expresso and flavor.
The service I received this time was bad.
Atmosphere: 1
Food: 3
Service: 1
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