Peet's Coffee & Tea

Although there were 4 people working, the wait time was horrendous; roughly 33 minutes for 2 drinks. Staff was unorganized, holding up two foot long strips of receipt orders trying to figure out what to do next. Two of the four workers barely called out the name of ready orders to the large crowd (19 counted standing, who knows how many sitting) of waiting customers resulting in orders sitting on the counter for pickup. I had to ask workers if they lost my 2 drink order, They miraculously found it and said the problem was the almond milk was in the back. Also, they said it takes a "long time to steam milk". They handled my black coffee without any glitches at least. The manager needs to get the staff trained. One customer apparently gave up because there was a drink on the counter waiting for pick up the entire time. Truly, I have seen boy scout pancake breakfasts looking like well oiled capitalist machines compared to this group of workers.

Atmosphere: 1

Service: 1

The staff even tells myself to cover the lid, cuz she can’t cover it well. Ordered lemonade shaker with no ice every time, but they usually gave me the drink with full ice. Told them to get rid of ice, they simply just poured off half of my drink.

Atmosphere: 2

Food: 1

Service: 1

So terrible.
I waited so long. The coffee here is expensive and suck.
I spent 2.85$ just got a tiny tiny cup of coffee, espresso. The espresso usually smaller but not that small. I didn’t thought about it, so ridicules.
The blueberry Muffin is so sweet.

The clerk doesn't even know the products, and what’s guests are ordering. His english is so terrible. The coffee maker is also a student part-time worker.

Atmosphere: 2

Food: 1

Service: 1

How long does it take to pour a cup of coffee? Apparently, about 30 minutes. Ridiculous how understaffed they are and how little the present staff seemed to care that there were 30 people standing around waiting for their order.

Service: 1

For iced lattes I would recommend a more local place as Madison has plenty of good options.

Atmosphere: 5

Food: 3

Service: 5

Ordered a cold brew and a frappe to sip on by the terrace — not a huge coffee drinker but this coffee was quite unpleasant

Atmosphere: 2

Food: 1

Service: 3

The hours state that they close at 7pm. Today, 15 mins before closing they stopped serving. Perhaps this may be seen as reasonable. But would be nice for it to be stated somewhere that they close early? Especially since the grand opening, was hoping they would be more consistent. This is a trend I also see at the Union south peets where I have been denied service up to 30 mins before closing.

Atmosphere: 3

Food: 2

Service: 1

I said I didn’t want syrup in the new menu & waited for 30 minutes for a drink & they still didn’t make the change. The staff sounds irritated too.

Atmosphere: 1

Food: 1

Service: 1

Temporary Peet's location. Ordered a hot white chocolate mocha with whole milk and whipped cream. Got something that seemed to be coffee with milk that was not steamed, no whipped cream and a tiny hint of dark mocha flavor in the first sip only. This large drink cost me $6.80. The barista threw my receipt in the trash without offering it to me.

Parking: Found 1 street metered spot across Langdon Street.

Atmosphere: 2

Food: 1

Service: 1

Payed 6 dollars and waited 20 minutes for warm milk. Ordered a chai latte, there was no chai involved. I never write reviews for anything but I've gone to Peet's a few times and had an awful experience each time. Service is slow and the drinks are incredibly poorly made and inconsistent.

Atmosphere: 3

Food: 1

Service: 1

Fabulous coffee. Really great.Wonderful baristas - always fun to chat with.Food items are ok.

Atmosphere: 5

Food: 3

Service: 5

The service is great! Each employee I have talked to has been friendly. The one thing I have a suggestion about is that the music is too loud. I have to turn up my headphones music to drown out the loud music. That’s all I have!

Atmosphere: 3

Food: 5

Service: 5

Didn't come for the food but the espresso is good. Then take it over to the Terrace for one of the best views in town.

Atmosphere: 5

Food: 3

Service: 4

I really love the staff here. They are always nice, friendly and helpful. I also like it that staff knows how to handle transactions when items are not stocked or available at the moment. I feel that staff had great customer service skills.

Atmosphere: 5

Food: 5

Service: 5

Quick and easy way to get some delicious coffee from a courteous staff.

Atmosphere: 5

Food: 5

Service: 5