This was the worst experience at any Pizza Hut I’ve ever had in my entire life. I ask for both my pizzas to be well done. I pulled up to the window and verified my pizzas would be well done. I was told to pull back around in 5 minutes to ensure my order was correct. I pulled back up 5 minutes later, get home, and my pizzas are so underdone that they are flopping over on themselves. I call to make the store aware and I am met with the RUDEST “manager”, I’ve ever encountered, Andrew. Who first tried to tell me I didn’t place an order in the first place, and then when he did find my order, told me he wasn’t doing anything for me and I can wait til Monday to talk to someone about it. ( this is Friday.) I was shocked at this response because at this point in the conversation I had not even expressed that I wanted anything… so why is he so defensive?! He told me I’d be blocked as a customer for NOW asking for a refund because of the crappy attitude and, crappy pizza. I brought the pizzas back for a refund, in which he tells me, “ I told you over the phone I wasn’t gonna do anything for you.” Then threatens to call the cops on us. You need to be embarrassed that this is the person you have running your store. Please, please, if you read this, he needs to be removed from management at the VERY LEAST. If not, from the company all together.
Atmosphere: 1
Food: 1
Service: 1
Zu Ekpunobi (Dr. Zu)
Dry pizza, dry wings. Feels like it's gone down hill.
Atmosphere: 2
Food: 3
Service: 3
Dr. Zu
Dry pizza, dry wings. Feels like it's gone down hill.
Atmosphere: 2
Food: 3
Service: 3
Hassan Javaid
I love Madtown Chicken N Fish food it is so good but l also love the chicken pizza ? but thier is no dine in option in pizza hut.
Atmosphere: 4
Food: 5
Service: 4
R D (Rapdactyl)
Consistently bad with breadsticks, this time they barely even had seasoning and some of it was clearly overcooked. The pan pizza I ordered was definitely made with stale crust. The fries are always weirdly good though
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Fries
Ethan Frame
Store calls me saying the driver couldn’t find address and called me and I didn’t answer. Driver never called, confirmed the number on the order and my phone call history. Driver lied but I got the accusatory tone over the phone.
Cindy Pearson
Good location, fast service , good pizza every time I have gone here , and a plus is you can call and talk to a live person to place your order. ??
Food: 4
Service: 5
Flamingo Jeff
Worst Pizza Hut pizza I've ever had. Half cooked crust - one side done more tyan the other. Center was raw dough. Luke warm delivery. Extra olives were just thrown onto three slices. Terrible location.
Kyle Jacobi
This review is specific to the guy that was working at 10:30 on 4/11/24. Work on your customer service skills, your job at Pizza Hut isn’t that hard buddy. Maybe open up a lemonade stand or something if Pizza Hut is too much for you.
Atmosphere: 1
Service: 1
ethan filzen
There service is bad we waited for 40 minutes to get are pizza then I called them then they said they didn't deliver to this address
Pizza was made exactly to order three times in a row with friendly, flexible, and timely delivery. The hand-tossed is the best crust of any delivery pizza in the area. Even though it was a discount deal this time with three toppings, all were generous. Website easy to follow.
Food: 5
Service: 5
Karen Moore Josephson
Good Pizza. Super service. Pleasant staff. Very quick and ready!
Vegetarian options: Many veggies!!
Dietary restrictions: Clear menu listing in the online ordering!
Atmosphere: 5
Food: 5
Service: 5
Christopher Mckinley
I hate dealing with people who clearly do not want to be at work. Yet choose to go and be disrespectful unnecessarily. Like you don't know me anymore then I know you so why be rude to a complete stranger.Pizza Hut I'm sorry to say I will never buy food from you again, your staff member last night ruined you for me
I will start off my saying the cinnamon sticks were outstanding at the Maple Grove Pizza Hut! However the Pizza Hut website was a nightmare to use and even more difficult to redeem loyalty rewards. The website is so slow, you have no idea what is going on. After 30 minutes I gave up using my smart phone and pulled out my laptop. Not much better. Sooo SLOW, pages would not load. And the website is not intuitive. I had to add an item to my cart (that I didn't even want, just so I could apply my birthday promo code. I then applied the code and removed the item I didn't want. It then sent me to an upsell page before finally getting to checkout. So clunky and slow.
This was the worst experience at any Pizza Hut I’ve ever had in my entire life. I ask for both my pizzas to be well done. I pulled up to the window and verified my pizzas would be well done. I was told to pull back around in 5 minutes to ensure my order was correct. I pulled back up 5 minutes later, get home, and my pizzas are so underdone that they are flopping over on themselves. I call to make the store aware and I am met with the RUDEST “manager”, I’ve ever encountered, Andrew. Who first tried to tell me I didn’t place an order in the first place, and then when he did find my order, told me he wasn’t doing anything for me and I can wait til Monday to talk to someone about it. ( this is Friday.) I was shocked at this response because at this point in the conversation I had not even expressed that I wanted anything… so why is he so defensive?! He told me I’d be blocked as a customer for NOW asking for a refund because of the crappy attitude and, crappy pizza. I brought the pizzas back for a refund, in which he tells me, “ I told you over the phone I wasn’t gonna do anything for you.” Then threatens to call the cops on us. You need to be embarrassed that this is the person you have running your store. Please, please, if you read this, he needs to be removed from management at the VERY LEAST. If not, from the company all together.
Atmosphere: 1
Food: 1
Service: 1
Dry pizza, dry wings. Feels like it's gone down hill.
Atmosphere: 2
Food: 3
Service: 3
Dry pizza, dry wings. Feels like it's gone down hill.
Atmosphere: 2
Food: 3
Service: 3
I love Madtown Chicken N Fish food it is so good but l also love the chicken pizza ? but thier is no dine in option in pizza hut.
Atmosphere: 4
Food: 5
Service: 4
Consistently bad with breadsticks, this time they barely even had seasoning and some of it was clearly overcooked. The pan pizza I ordered was definitely made with stale crust. The fries are always weirdly good though
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Fries
Store calls me saying the driver couldn’t find address and called me and I didn’t answer. Driver never called, confirmed the number on the order and my phone call history. Driver lied but I got the accusatory tone over the phone.
Good location, fast service , good pizza every time I have gone here , and a plus is you can call and talk to a live person to place your order. ??
Food: 4
Service: 5
Worst Pizza Hut pizza I've ever had. Half cooked crust - one side done more tyan the other. Center was raw dough. Luke warm delivery. Extra olives were just thrown onto three slices. Terrible location.
This review is specific to the guy that was working at 10:30 on 4/11/24. Work on your customer service skills, your job at Pizza Hut isn’t that hard buddy. Maybe open up a lemonade stand or something if Pizza Hut is too much for you.
Atmosphere: 1
Service: 1
There service is bad we waited for 40 minutes to get are pizza then I called them then they said they didn't deliver to this address
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Pizza was made exactly to order three times in a row with friendly, flexible, and timely delivery. The hand-tossed is the best crust of any delivery pizza in the area. Even though it was a discount deal this time with three toppings, all were generous. Website easy to follow.
Food: 5
Service: 5
Good Pizza. Super service. Pleasant staff. Very quick and ready!
Vegetarian options: Many veggies!!
Dietary restrictions: Clear menu listing in the online ordering!
Atmosphere: 5
Food: 5
Service: 5
I hate dealing with people who clearly do not want to be at work. Yet choose to go and be disrespectful unnecessarily. Like you don't know me anymore then I know you so why be rude to a complete stranger.Pizza Hut I'm sorry to say I will never buy food from you again, your staff member last night ruined you for me
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Meat Pizza, Cheese Sticks, Pepperoni Lovers Pizza
Well prepared, matched my order and tasted... Great!
Food: 5
Service: 5
Recommended dishes: Meat Pizza, Meat Lovers Pizza, Breaded Boneless Wings, Sides, Marinara
I will start off my saying the cinnamon sticks were outstanding at the Maple Grove Pizza Hut! However the Pizza Hut website was a nightmare to use and even more difficult to redeem loyalty rewards. The website is so slow, you have no idea what is going on. After 30 minutes I gave up using my smart phone and pulled out my laptop. Not much better. Sooo SLOW, pages would not load. And the website is not intuitive. I had to add an item to my cart (that I didn't even want, just so I could apply my birthday promo code. I then applied the code and removed the item I didn't want. It then sent me to an upsell page before finally getting to checkout. So clunky and slow.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Sticks
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