Red Robin Gourmet Burgers and Brews

Server seemed extra nervous but he did a great job with our semi rowdy group (just a loud happy baby)! Food was good. Restaurant was clean! Would definitely return!

Atmosphere: 4

Food: 5

Service: 4

Mad love burger, some pink, never fails.

Atmosphere: 5

Food: 5

Service: 5

Great food, appreciate the vegetarian options, and service was prompt and friendly. Thank you!

Atmosphere: 5

Food: 5

Service: 5

Had a very nice experience. My first time eating at a Red Robin. I had the Lava Queso burger. Really enjoyed it. We'll definitely return. We had a party of (3).

Atmosphere: 5

Food: 5

Service: 5

Fifteen years ago, this was the best burger in Madison. Now, it is just okay. Red Robin diminished quality to make more profit, and they have declined.

Where I used to go once or twice a month, now I got once or twice a year. It just isn't worth it anymore.

Atmosphere: 4

Food: 2

Service: 5

Walked in to an almost empty restaurant so we got seated right away which was nice. I’m not sure if our server was having a bad day or something but the way she treated us was unacceptable.

Requested burger with no lettuce: came full of lettuce.
Got sodas which were rarely refilled, except one of ours at the very end of our meal. And they slammed it down on the table so hardy I thought it was going to spill over.

I’d understand more if the restaurant was busy, but to not be checked on and when we were checked on it was so unpleasant that I’d rather have no interaction at all is not okay.
Maybe it’s because we were young? I’m not sure because the server interacted with the other tables way more. They deserved 0 tip. Shame because we love Red Robin, we aren’t from this area so we go to a different one that’s MUCH better.

Atmosphere: 3

Food: 4

Service: 1

Bloody Mary was delicious, burger slightly over cooked but great flavor and the bbq pulled pork on top was amazing. Cheese twist were good. Service was good, price is a little on the high side. Would visit again.

Atmosphere: 4

Food: 4

Service: 4

I have always had good service at Red Robon until tonight. Waited 8 mins and then had to find a server. The place was not busy at all. Food was overcooked. The chicken tenders iny salad were so hard I couldn't even bite into it. Didnt bring fries for my hisband that he asked for. So much more went wrong.

Atmosphere: 4

Food: 1

Service: 1

Recommended dishes: Royal Red Robin Burger

Jenn was a fantastic server. Kind, quick, and even had time for a bit of a chat. The food was amazing as always, and taking a bottle of the delicious seasoning home with me!

Atmosphere: 5

Food: 5

Service: 5

I noticed they hadn't cleaned their bathroom sink in between the 2 times I dined in this week...

Atmosphere: 4

Food: 5

Service: 4

Excellent service, friendly and polite staff, fantastic food, I would highly recommend Red Robin. ⭐ ⭐ ⭐ ⭐ ⭐

Atmosphere: 5

Food: 5

Service: 5

had dinner at the Red Robin in Madison, Wisconsin, and while the food was just what I hoped for—hot, tasty, and exactly what you want after a long day—the service was… something else. And by “something else,” I mean that Jon, our server, might have actually changed the trajectory of my life.

Let me be clear: I came in hungry. I left full. But somewhere between the bottomless fries and the refill on my drink, I also may have fallen a little in love.

Jon was, in every sense of the word, exceptional. The kind of server you don’t just appreciate—you remember. The kind who makes you wonder if this is just a job for him, or if he’s secretly writing a book called How to Make Every Table Feel Like the Only One in the Room. His timing? Impeccable. His vibe? Friendly but not forced. His intuition? Honestly, kind of eerie—in a good way. He knew when we needed something before we did. I asked for a ranch, he was already on the way back with it. I thought about a drink refill, and somehow it appeared like he’d read my mind. I laughed at something he said, and for a brief moment, I forgot what century I was in.

But let’s not get distracted. (Too late.) The facts are: Jon was efficient, attentive, and effortlessly good at what he does. He made our table feel like we mattered. He had the rare ability to be personable without ever crossing into fake or performative. It’s the kind of hospitality that doesn’t just check a box—it elevates the entire meal. We weren’t just served, we were looked after. With grace. And charm. And a jawline that could probably cut glass.

Now, I didn’t come to Red Robin looking for love. I came for a burger. But life is unpredictable like that. Sometimes you order onion rings and leave wondering if you just met the kindest, most capable man in southern Wisconsin. Will I ever see Jon again? Unclear. Will I secretly hope he’s working every time I go back? Without question.

Red Robin, please recognize what you’ve got in this man. If there’s a tier above employee of the month, Jon deserves it. Put his name on a plaque. Or a throne. Or my number.

We’ll be back soon. For the food, sure. But mostly… for Jon.

Want to go even more romantic or keep it exactly this level of tongue-in-cheek

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Red Robin Gourmet Cheeseburger

All in all I would say it's better than Burger King Wendy's and McDonald's but has some serious problems in some areas. My main concern is paying $14.75 and they come out filled 3/4 of the way up! I asked the bartender / server if this was a mistake and he said that they are pre-portioned and that's how much you get on a large milkshake! I was totally taken back and just decided to walk out and take pictures and do this review. I can't believe the way this country is going as you can see it follows right down to everyday restaurants like this shorting the everyday American.

Atmosphere: 3

Food: 3

Service: 2

Great server, food was good and came out fairly quick. Bathrooms not so good...price for overall value, just ok.

Atmosphere: 3

Food: 3

Service: 5

Hope our waitress was absolutely amazing and she made our experience wonderful!

We are 30 year RR customers, and HOPE was as good as anyone we have ever had serve us!
5⭐️ Star Service All The Way!

THANK YOU HOPE!

Atmosphere: 5

Food: 5

Service: 5