Only provide service to drive through yet they have a massive in store
Ty Miller
Emma was very rude and does not have good customer service skills at all
adriana
Got my order wrong, Couldn’t hear the employee well. Super bad customer service.
Atmosphere: 1
Food: 1
Service: 1
Elise Rouleau-Rivera
The maganger is so so rude like to a whole different level. They litterally barley put any cold foam and when I asked some on the side, she told me that they are not allowed to do that even though I have had it happen at multiple stores
Atmosphere: 1
Food: 1
Service: 1
B Marie
❤️
Atmosphere: 4
Food: 4
Service: 4
Stefania Erazo
Worst service from one of the employees.
Food: 3
Service: 1
Jenna Zeigler
They're always so nice and warming, the drinks they make are always so beautiful ❤️
Atmosphere: 5
Food: 5
Service: 5
Steve Taylor
Service is good, but not as friendly if you don't tip at the drive thru.
Atmosphere: 4
Food: 5
Service: 4
John Lincicum
The food was good.
Atmosphere: 5
Food: 5
Service: 5
D I
The new manager of this location has turned this place around! Great customer service! My mobile order is always ready which was not the case a few months ago. Sometimes it would take 20+ minutes for just a tall coffee. Staff seems happier too. Case is well stocked.(it use to sit empty) Thank you all for doing such a great job!! You all work so hard and I appreciate that.
Yesterday after drinking a Café Misto and the breakfast egg and cheese sandwich without the sausage, I went to work. After about an hour, I started getting horrible stomach pains. Within minutes I was on the floor in agony. I had to go home and was terribly ill with what I believe was food poisoning of some kind. I had nothing else to eat so I am assuming it was the sandwich. Will not be going back to this Starbuck's. YUK!
Atmosphere: 3
Food: 1
Service: 3
Melih Turan
I’m a driver and I drive all around the Madison city every day. I go to almost every other Starbucks location and I get the best of the service and products as always but not this location. I just wanted to get refill regular coffee like how I get it from every other location after I purchased my first coffee of the day. The manager Ash strongly informed me that she has been working longer here and I can’t get any coffee refills unless if I sit in the place. Is there different rules for only this location or management is putting rules how ever they like it ? Why am I able get coffee refills from every other location but not here. There must be something very wrong about misinformation. I would encourage starbucks managers to resolve this issue because I strongly believe as a customer there’s something wrong about this location.
Atmosphere: 5
Food: 5
Service: 1
Cadence Trimberger
Ordered online and left 30 min after order was placed. Then when we got to Starbucks we were waiting for an additional 20min and when we asked about our order we received rude responses. When we asked if it was better to order online or just wait to go to the store for a quicker pickup, the baristas didn’t take accountability for the very large wait time and the inconsistency of who’s order got pushed out first.
Atmosphere: 1
Food: 1
Service: 1
Süleyman İpek
Even though my order was ready, the thin, tall girl with glasses made me wait for half an hour. extremely annoying
Atmosphere: 1
Food: 1
Service: 1
John F
Good store, but wayyy too cold. It's like 60 degrees inside. I even heard staff joking about how the heater has been broken since last year. Fix the dang heater!
Only provide service to drive through yet they have a massive in store
Emma was very rude and does not have good customer service skills at all
Got my order wrong, Couldn’t hear the employee well. Super bad customer service.
Atmosphere: 1
Food: 1
Service: 1
The maganger is so so rude like to a whole different level. They litterally barley put any cold foam and when I asked some on the side, she told me that they are not allowed to do that even though I have had it happen at multiple stores
Atmosphere: 1
Food: 1
Service: 1
❤️
Atmosphere: 4
Food: 4
Service: 4
Worst service from one of the employees.
Food: 3
Service: 1
They're always so nice and warming, the drinks they make are always so beautiful ❤️
Atmosphere: 5
Food: 5
Service: 5
Service is good, but not as friendly if you don't tip at the drive thru.
Atmosphere: 4
Food: 5
Service: 4
The food was good.
Atmosphere: 5
Food: 5
Service: 5
The new manager of this location has turned this place around! Great customer service! My mobile order is always ready which was not the case a few months ago. Sometimes it would take 20+ minutes for just a tall coffee. Staff seems happier too. Case is well stocked.(it use to sit empty) Thank you all for doing such a great job!! You all work so hard and I appreciate that.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Yesterday after drinking a Café Misto and the breakfast egg and cheese sandwich without the sausage, I went to work. After about an hour, I started getting horrible stomach pains. Within minutes I was on the floor in agony. I had to go home and was terribly ill with what I believe was food poisoning of some kind. I had nothing else to eat so I am assuming it was the sandwich. Will not be going back to this Starbuck's. YUK!
Atmosphere: 3
Food: 1
Service: 3
I’m a driver and I drive all around the Madison city every day. I go to almost every other Starbucks location and I get the best of the service and products as always but not this location. I just wanted to get refill regular coffee like how I get it from every other location after I purchased my first coffee of the day. The manager Ash strongly informed me that she has been working longer here and I can’t get any coffee refills unless if I sit in the place. Is there different rules for only this location or management is putting rules how ever they like it ? Why am I able get coffee refills from every other location but not here. There must be something very wrong about misinformation. I would encourage starbucks managers to resolve this issue because I strongly believe as a customer there’s something wrong about this location.
Atmosphere: 5
Food: 5
Service: 1
Ordered online and left 30 min after order was placed. Then when we got to Starbucks we were waiting for an additional 20min and when we asked about our order we received rude responses. When we asked if it was better to order online or just wait to go to the store for a quicker pickup, the baristas didn’t take accountability for the very large wait time and the inconsistency of who’s order got pushed out first.
Atmosphere: 1
Food: 1
Service: 1
Even though my order was ready, the thin, tall girl with glasses made me wait for half an hour. extremely annoying
Atmosphere: 1
Food: 1
Service: 1
Good store, but wayyy too cold. It's like 60 degrees inside. I even heard staff joking about how the heater has been broken since last year. Fix the dang heater!
Atmosphere: 1
Food: 4
Service: 3
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