This is my first negative review I have ever left in my life. I stopped in to get 2 drinks with my son. My son got his drink almost instantly and very quickly but while waiting for my 2nd drink the barista seemed to be bypassing my drink and prioritizing other orders when we were in the only ones waiting for drinks inside the store. I must note there was also other baristas in the store as well, however they werent rude like this specific barista. I kindly asked if she was making my iced drink after already waiting and recieving one and she said “No. its coming.” and after another 10 minutes I asked “I think you missed my drink order.” and she said “No. Its coming.” I then left the store and went outside to wait another 5-10 minutes and after at least 15-20 minutes my drink was still not ready and I need to emphasize we were still the only ones waiting for drinks inside the store. The barista stated that her name was Jordan which was the barista which was rude. I decided to leave without my drink and without getting my money back. As a local business person myself I HIGHLY suggest you look into this barista because most likely I’m not the only person that has been treated this way.
Service: 1
J D
Luke warm coffee and no ice in the frapp. Asked for caramel drizzle but it was left out.
Edie Stephens
Great chatting with my granddaughter!!
Atmosphere: 5
Food: 5
Service: 5
Donald Bachman
Wait 20 minutes at register tells me it's down someone walks in and it's working & flies in food case
Atmosphere: 1
Food: 1
Service: 1
Amanda Williams
Came here to get a water on a 90° day and was told I had to buy water which is hilarious cause since when. Sounds like someone just was annoyed and didn’t want to do their job. Def not going here anymore
Update: I was told it’s their policy. Again. Hilarious because I’ve lived in three different states and have NEVER been told I have to buy something to get a cup of water.
Service: 1
Minnel G.
I’ve worked in customer service for many years and I always try to be a good customer to customers service workers since I know how it can be but today my experience went very poorly the girl who helped us genuinely made me feel bad about myself. Went here through the drive through to order some drinks and the girl who took my order and who gave me and my friends the drink was extremely rude. I understand maybe she couldn’t hear me through the strong rain but she was being very passive aggressive the whole time I was ordering drinks when I tried ordering a lunch menu sandwhich that I didn’t know the name of but I was trying to explain what it had. All she said was “umm that could literally be anything” with an attitude instead of helping. I just wanted some help ordering my sandwhich. I ended up ordering a different breakfast sandwhich because of how bad she made me feel I didn’t feel comfortable to keep asking for what I wanted and I just didn’t wanna make her more mad. Once we got to the window my friend tried paying but she didn’t see the tip option at first and just tried tapping her card which pissed off the girl even more and even talked to her very passive aggressively and gave her a rude face. At this moment we honestly just wanted to get out of there. We’ve been to different starbucks before and they’re always very sweet but this experience at this location made us feel very uncomfortable and unsafe. I understand maybe we seemed like annoying customers but we really weren’t trying to be rude at all we were very patient throughout the whole interaction as well even after being treated like that.
Service: 1
Rebekah Thompson
The only thing that is consistent is that they constantly get my drink wrong. The place is filthy and service is terrible.
Atmosphere: 1
Food: 1
Service: 1
hollie R
We did a pick up order. It was quick and our order was correct.
Atmosphere: 5
Food: 5
Service: 5
Nicole Gammel
I am writing this as someone who’s been a shift lead at caribou and is a fairly regular customer at this location, has trained new employees, and dealt with hours long non-stop busyness with out water or bathroom breaks. This girls attitude was unwarranted and honestly I would have written her up, at minimum given her an official verbal warning, had she been my employee and I saw/heard it. I was in at approximately 3:15pm on 06/19 with a baby and had ordered a nitro ahead. Normally these get filled at the pick up area but the girl working hot and cold bar (6-7 cars in the drive through and no one in line at the register) blatantly ignored me for a few minutes as I was juggling a car seat with a fussy baby and when I asked about getting the nitro filled she replied in a snotty tone that I had go up to the register to get it filled. The girl at the register was nice, and I think newer and the snotty girl was not terribly nice to her either. I’ve never had this issue with this location so whoever that female employee is needs a major attitude adjustment on how she talks to customers. If she had acknowledged my presence and said she was too busy to fill it at the moment and I needed to take it up to the register, like human being, this review would not be being written. Being that I’ve worked in the industry I generally have a lot of grace for those behind the counter because I get it, but on occasion a dud appears, and this girl appears to be the dud.
Atmosphere: 2
Food: 2
Service: 1
Jan Nazell
I came here @ 4 PM on a weekday. The cafe is ok, but some tables needed to be cleaned. The same as the floor. (My suggestion: make a scheme for regular cleaning, both in the cafe and in the restrooms)
I placed a mobile order for 4 coffees at the Starbucks located at South Gammon & Mineral Point. When I arrived at the store, I tried to ask about my order, but the staff completely ignored me. I politely asked again, but they showed no intention of responding. After waiting 45 minutes, I received only one short, unclear reply. Meanwhile, they were preparing orders for other customers who came later.
I don’t understand why the service at this location was so unprofessional. Usually, Starbucks staff are polite and helpful, but this store was the complete opposite. I only received part of my order, and no one offered to assist or resolve the issue, so I ended up losing money.
I’m very disappointed and expect an explanation from Starbucks about the poor customer service at this branch. This experience has seriously affected my trust in the brand.
Atmosphere: 1
Food: 1
Service: 1
QUANG NGUYEN THANH
This was one of the worst customer service experiences I’ve ever had. I waited over 30 minutes because a staff member was too busy talking on the phone to take my order. They completely ignored me and other customers without any explanation or apology. Their rude and careless attitude made me late for work, which is absolutely unacceptable. Starbucks should not tolerate this kind of behavior from its employees. If I could give zero stars, I would. Extremely disappointing and unprofessional
Laxmikant Shingare
Wifi Imternet not worked
Siena Petersen
Was closed but nobody knew. There was a paper on the front door, but no paper on the drive through window. Lights were on, no one was home.
This is my first negative review I have ever left in my life. I stopped in to get 2 drinks with my son. My son got his drink almost instantly and very quickly but while waiting for my 2nd drink the barista seemed to be bypassing my drink and prioritizing other orders when we were in the only ones waiting for drinks inside the store. I must note there was also other baristas in the store as well, however they werent rude like this specific barista. I kindly asked if she was making my iced drink after already waiting and recieving one and she said “No. its coming.” and after another 10 minutes I asked “I think you missed my drink order.” and she said “No. Its coming.” I then left the store and went outside to wait another 5-10 minutes and after at least 15-20 minutes my drink was still not ready and I need to emphasize we were still the only ones waiting for drinks inside the store. The barista stated that her name was Jordan which was the barista which was rude. I decided to leave without my drink and without getting my money back. As a local business person myself I HIGHLY suggest you look into this barista because most likely I’m not the only person that has been treated this way.
Service: 1
Luke warm coffee and no ice in the frapp. Asked for caramel drizzle but it was left out.
Great chatting with my granddaughter!!
Atmosphere: 5
Food: 5
Service: 5
Wait 20 minutes at register tells me it's down someone walks in and it's working & flies in food case
Atmosphere: 1
Food: 1
Service: 1
Came here to get a water on a 90° day and was told I had to buy water which is hilarious cause since when. Sounds like someone just was annoyed and didn’t want to do their job. Def not going here anymore
Update: I was told it’s their policy. Again. Hilarious because I’ve lived in three different states and have NEVER been told I have to buy something to get a cup of water.
Service: 1
I’ve worked in customer service for many years and I always try to be a good customer to customers service workers since I know how it can be but today my experience went very poorly the girl who helped us genuinely made me feel bad about myself. Went here through the drive through to order some drinks and the girl who took my order and who gave me and my friends the drink was extremely rude. I understand maybe she couldn’t hear me through the strong rain but she was being very passive aggressive the whole time I was ordering drinks when I tried ordering a lunch menu sandwhich that I didn’t know the name of but I was trying to explain what it had. All she said was “umm that could literally be anything” with an attitude instead of helping. I just wanted some help ordering my sandwhich. I ended up ordering a different breakfast sandwhich because of how bad she made me feel I didn’t feel comfortable to keep asking for what I wanted and I just didn’t wanna make her more mad. Once we got to the window my friend tried paying but she didn’t see the tip option at first and just tried tapping her card which pissed off the girl even more and even talked to her very passive aggressively and gave her a rude face. At this moment we honestly just wanted to get out of there. We’ve been to different starbucks before and they’re always very sweet but this experience at this location made us feel very uncomfortable and unsafe. I understand maybe we seemed like annoying customers but we really weren’t trying to be rude at all we were very patient throughout the whole interaction as well even after being treated like that.
Service: 1
The only thing that is consistent is that they constantly get my drink wrong. The place is filthy and service is terrible.
Atmosphere: 1
Food: 1
Service: 1
We did a pick up order. It was quick and our order was correct.
Atmosphere: 5
Food: 5
Service: 5
I am writing this as someone who’s been a shift lead at caribou and is a fairly regular customer at this location, has trained new employees, and dealt with hours long non-stop busyness with out water or bathroom breaks. This girls attitude was unwarranted and honestly I would have written her up, at minimum given her an official verbal warning, had she been my employee and I saw/heard it. I was in at approximately 3:15pm on 06/19 with a baby and had ordered a nitro ahead. Normally these get filled at the pick up area but the girl working hot and cold bar (6-7 cars in the drive through and no one in line at the register) blatantly ignored me for a few minutes as I was juggling a car seat with a fussy baby and when I asked about getting the nitro filled she replied in a snotty tone that I had go up to the register to get it filled. The girl at the register was nice, and I think newer and the snotty girl was not terribly nice to her either. I’ve never had this issue with this location so whoever that female employee is needs a major attitude adjustment on how she talks to customers. If she had acknowledged my presence and said she was too busy to fill it at the moment and I needed to take it up to the register, like human being, this review would not be being written. Being that I’ve worked in the industry I generally have a lot of grace for those behind the counter because I get it, but on occasion a dud appears, and this girl appears to be the dud.
Atmosphere: 2
Food: 2
Service: 1
I came here @ 4 PM on a weekday. The cafe is ok, but some tables needed to be cleaned. The same as the floor.
(My suggestion: make a scheme for regular cleaning, both in the cafe and in the restrooms)
Atmosphere: 2
Food: 3
Service: 3
Restaurantji Recommends
I placed a mobile order for 4 coffees at the Starbucks located at South Gammon & Mineral Point. When I arrived at the store, I tried to ask about my order, but the staff completely ignored me. I politely asked again, but they showed no intention of responding. After waiting 45 minutes, I received only one short, unclear reply. Meanwhile, they were preparing orders for other customers who came later.
I don’t understand why the service at this location was so unprofessional. Usually, Starbucks staff are polite and helpful, but this store was the complete opposite. I only received part of my order, and no one offered to assist or resolve the issue, so I ended up losing money.
I’m very disappointed and expect an explanation from Starbucks about the poor customer service at this branch. This experience has seriously affected my trust in the brand.
Atmosphere: 1
Food: 1
Service: 1
This was one of the worst customer service experiences I’ve ever had. I waited over 30 minutes because a staff member was too busy talking on the phone to take my order. They completely ignored me and other customers without any explanation or apology. Their rude and careless attitude made me late for work, which is absolutely unacceptable. Starbucks should not tolerate this kind of behavior from its employees. If I could give zero stars, I would. Extremely disappointing and unprofessional
Wifi Imternet not worked
Was closed but nobody knew. There was a paper on the front door, but no paper on the drive through window. Lights were on, no one was home.
Great service and very friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
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