If you don’t speak Spanish never order in store.. order online it will be maybe 50/75% correct as far as your toppings.. (never ask bc manager tells you he can’t read it’s too hard) but it’s alright and open on the north side til 10pm
Atmosphere: 1
Food: 3
Service: 1
Nic North
So I order from Subway at least once a month and usually I go to a specific on on high point on the west side because the owner of that one is AMAZING! But I was on the north side today so I went to the Sherman ave one. I have gone here quite a few times and it’s usually always good! Today thought I placed my normal mobile order. I went in and there was a long line and I didn’t have to wait. I went by the register and they moment the workers noticed me they asked if I had a mobile order and the name. I gave it to them and I was good to go!! That is UNTIL I got home and my husband opened up his sub. He gets the steak and cheese with lettuce, onions, and Baja chipotle sauce. Today when he opened it the whole sandwich was COVERED in sauce! It was oozing out as you can see in the picture. The whole sandwich is a pink color and there was Baja chipotle sauce gooped on the white paper cause it came out do the sandwich. I double checked, I did NOT say extra on anything including the sauce. But there is NO WAY this is the normal amount of sauce. I worked at Subway for 2 years, I know the normal portion size for sauce and this was WAY OVER that! I went on the app to try and fill out a survey or get in touch with someone and it’s impossible! Even their “contact us” sections doesn’t have a way to contact anyone! It’s just a list of FAQ’s!!! And there is no survey or anything! I found a Reddit page actually devoted to how hard it is to send feedback for Subway! Most people say the company just doesn’t care about anything! I sure hope that’s NOT true!! But anyway this is the ONLY way for me to give feedback! I would really appreciate a message or something from this locations owner/manager! I don’t complain normally, I have worked in the service industry for over 25 years. I was a trainer at EVERY job I have had in the service industry and a Manager at every job the last 15 years. I would want to fix this situation. Thank you for your time!
Atmosphere: 3
Food: 1
Service: 5
Bobby Browns
This place is Probably the best Subway in Madison. Lots of locations in Madison don’t participate the deals, why even bother to send the flyer to my mailbox? Their subs quality are better than the locations that don’t take the promo codes. I don’t mind drive 1-2 miles for this Subway and when I save on the deal, I tip more to the restaurant. I truly hope they continue to thrive in the long run because they’re doing an excellent job!
Atmosphere: 5
Food: 5
Service: 5
Taylor
it is always the two same guys working there they are always in a rush even if there is no one next in line they ask if i wanted my sub toasted n i said yes,my sub was never toasted and never go there if you have a family order they will catch a hidden attitude. the customer service was okay they have good manners but that’s about it. overall go to a different subway i’ve had my friend tell me they were being made fun of for ordering a lot of stuff,my friend hads a big family to feed!!
Atmosphere: 3
Food: 2
Service: 2
Emiliana Mendez-Smith
Don’t go here if you’re trans. The person who made my sandwich on 6/25 barely said a single word to me and never looked me in the eye, despite being very friendly and cordial with everyone else. I literally had to ask him what he wanted me to do because he just kept gesturing to the food without telling me what he was even asking. Every other employee was very polite and helpful, but no way am I coming back if he’s still there
Atmosphere: 3
Food: 5
Service: 2
Marlee Gromoshak
I ordered over the app and it was missing all the veggies to my sub and I called to complain and they called me a liar
Atmosphere: 1
Food: 1
Service: 1
Joanne Parent
Last night (5/4/24) my roommates and I ordered online and picked up the subs. When we got home and checked them, none were made correctly at all. The philly was missing the peppers and onions; I asked for pickles and spinach and mayo on my Chicken Bacon Ranch, had hardly any pickles (like 3 or 4), no spinach and no mayo; we asked for extra tomatoes and mayo on the club and cucumbers and got only like 4 tomatoes and like 3 cucumbers and at least half of the sandwich had no mayo. I called this morning and spoke to the manager and she said she would review the video and call me back. I called again this afternoon (5/5/24 at about 2:15 pm) and spoke to the shift lead and he accused me of scamming them. I snapped and told him that I only complain if something isn't right. I will never order online from Subway again!!! If I want it done right, I have to go to the store.***Only giving a 1 star because I have to in order to leave a comment. If I could, I would leave 0 stars.
Atmosphere: 1
Food: 1
Service: 1
Chris Polkinghorn
I ordered over the app and it was missing all the veggies to my sub and I called to complain and they called me a liar
Atmosphere: 1
Food: 1
Service: 1
Aaron Beck
A great subway in town that is clean and accepts coupons which makes it more affordable.
Atmosphere: 5
Food: 5
Service: 5
Blasting Bass
New ugraded store new management..superb service experience staff fresh ingredients...love it will be going there
This Sherman Ave location has very inconsistent service. I recently tried to order two subs using the advertised BOGO offer. The website was down or was malfunctioning and did not allow us to order at all. I called thinking they would take care of it, and was told there was nothing they could do. The advertised offer could not be honored because their site was down?? That is very poor customer service. Very disappointing.
Food: 3
Service: 1
Jrian Bensen
Staff here are so friendly. Its a nice touch. Come here
Atmosphere: 5
Food: 5
Service: 5
winter haskins-rowe
super incompetent worker…. wouldn’t remake my sandwiches he knows he made completely wrong. Initially i watched him put tomatoes and pickles on my sandwich but i assumed that sandwich was for a different customer cause he acted like he didn’t hear me when i said there wasn’t any tomatoes or pickles on my order. when he told me my order was ready i asked him if he could take the tomatoes and pickles off. he asked if i wanted a new sandwich but i told him that it was okay and to just take the tomatoes off. obviously i didn’t know he didn’t toast or put any cheese on either of my sandwiches. i was patient, respectful, and i even tipped and he still refused to remake my sandwiches when i came back and told him there wasn’t any cheese on them. but gave another customer who’s card declined multiple times a free sandwich. don’t order pickup or delivery. he also took my order ticket out of the garbage to confirm that he messed up…
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak and Cheese Sub
Praviona Lawrence
The lady's in there was very understanding when our food was made wrong they had no problem fixing our food over I would give it a 8/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak and Cheese Sub
w h
super incompetent worker…. wouldn’t remake my sandwiches he knows he made completely wrong. Initially i watched him put tomatoes and pickles on my sandwich but i assumed that sandwich was for a different customer cause he acted like he didn’t hear me when i said there wasn’t any tomatoes or pickles on my order. when he told me my order was ready i asked him if he could take the tomatoes and pickles off. he asked if i wanted a new sandwich but i told him that it was okay and to just take the tomatoes off. obviously i didn’t know he didn’t toast or put any cheese on either of my sandwiches. i was patient, respectful, and i even tipped and he still refused to remake my sandwiches when i came back and told him there wasn’t any cheese on them. but gave another customer who’s card declined multiple times a free sandwich. don’t order pickup or delivery. he also took my order ticket out of the garbage to confirm that he messed up…
If you don’t speak Spanish never order in store.. order online it will be maybe 50/75% correct as far as your toppings.. (never ask bc manager tells you he can’t read it’s too hard) but it’s alright and open on the north side til 10pm
Atmosphere: 1
Food: 3
Service: 1
So I order from Subway at least once a month and usually I go to a specific on on high point on the west side because the owner of that one is AMAZING! But I was on the north side today so I went to the Sherman ave one. I have gone here quite a few times and it’s usually always good! Today thought I placed my normal mobile order. I went in and there was a long line and I didn’t have to wait. I went by the register and they moment the workers noticed me they asked if I had a mobile order and the name. I gave it to them and I was good to go!! That is UNTIL I got home and my husband opened up his sub. He gets the steak and cheese with lettuce, onions, and Baja chipotle sauce. Today when he opened it the whole sandwich was COVERED in sauce! It was oozing out as you can see in the picture. The whole sandwich is a pink color and there was Baja chipotle sauce gooped on the white paper cause it came out do the sandwich. I double checked, I did NOT say extra on anything including the sauce. But there is NO WAY this is the normal amount of sauce. I worked at Subway for 2 years, I know the normal portion size for sauce and this was WAY OVER that! I went on the app to try and fill out a survey or get in touch with someone and it’s impossible! Even their “contact us” sections doesn’t have a way to contact anyone! It’s just a list of FAQ’s!!! And there is no survey or anything! I found a Reddit page actually devoted to how hard it is to send feedback for Subway! Most people say the company just doesn’t care about anything! I sure hope that’s NOT true!! But anyway this is the ONLY way for me to give feedback! I would really appreciate a message or something from this locations owner/manager! I don’t complain normally, I have worked in the service industry for over 25 years. I was a trainer at EVERY job I have had in the service industry and a Manager at every job the last 15 years. I would want to fix this situation. Thank you for your time!
Atmosphere: 3
Food: 1
Service: 5
This place is Probably the best Subway in Madison. Lots of locations in Madison don’t participate the deals, why even bother to send the flyer to my mailbox? Their subs quality are better than the locations that don’t take the promo codes. I don’t mind drive 1-2 miles for this Subway and when I save on the deal, I tip more to the restaurant. I truly hope they continue to thrive in the long run because they’re doing an excellent job!
Atmosphere: 5
Food: 5
Service: 5
it is always the two same guys working there they are always in a rush even if there is no one next in line they ask if i wanted my sub toasted n i said yes,my sub was never toasted and never go there if you have a family order they will catch a hidden attitude. the customer service was okay they have good manners but that’s about it. overall go to a different subway i’ve had my friend tell me they were being made fun of for ordering a lot of stuff,my friend hads a big family to feed!!
Atmosphere: 3
Food: 2
Service: 2
Don’t go here if you’re trans.
The person who made my sandwich on 6/25 barely said a single word to me and never looked me in the eye, despite being very friendly and cordial with everyone else. I literally had to ask him what he wanted me to do because he just kept gesturing to the food without telling me what he was even asking.
Every other employee was very polite and helpful, but no way am I coming back if he’s still there
Atmosphere: 3
Food: 5
Service: 2
I ordered over the app and it was missing all the veggies to my sub and I called to complain and they called me a liar
Atmosphere: 1
Food: 1
Service: 1
Last night (5/4/24) my roommates and I ordered online and picked up the subs. When we got home and checked them, none were made correctly at all. The philly was missing the peppers and onions; I asked for pickles and spinach and mayo on my Chicken Bacon Ranch, had hardly any pickles (like 3 or 4), no spinach and no mayo; we asked for extra tomatoes and mayo on the club and cucumbers and got only like 4 tomatoes and like 3 cucumbers and at least half of the sandwich had no mayo. I called this morning and spoke to the manager and she said she would review the video and call me back. I called again this afternoon (5/5/24 at about 2:15 pm) and spoke to the shift lead and he accused me of scamming them. I snapped and told him that I only complain if something isn't right. I will never order online from Subway again!!! If I want it done right, I have to go to the store.***Only giving a 1 star because I have to in order to leave a comment. If I could, I would leave 0 stars.
Atmosphere: 1
Food: 1
Service: 1
I ordered over the app and it was missing all the veggies to my sub and I called to complain and they called me a liar
Atmosphere: 1
Food: 1
Service: 1
A great subway in town that is clean and accepts coupons which makes it more affordable.
Atmosphere: 5
Food: 5
Service: 5
New ugraded store new management..superb service experience staff fresh ingredients...love it will be going there
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This Sherman Ave location has very inconsistent service. I recently tried to order two subs using the advertised BOGO offer. The website was down or was malfunctioning and did not allow us to order at all. I called thinking they would take care of it, and was told there was nothing they could do. The advertised offer could not be honored because their site was down?? That is very poor customer service. Very disappointing.
Food: 3
Service: 1
Staff here are so friendly. Its a nice touch. Come here
Atmosphere: 5
Food: 5
Service: 5
super incompetent worker…. wouldn’t remake my sandwiches he knows he made completely wrong. Initially i watched him put tomatoes and pickles on my sandwich but i assumed that sandwich was for a different customer cause he acted like he didn’t hear me when i said there wasn’t any tomatoes or pickles on my order. when he told me my order was ready i asked him if he could take the tomatoes and pickles off. he asked if i wanted a new sandwich but i told him that it was okay and to just take the tomatoes off. obviously i didn’t know he didn’t toast or put any cheese on either of my sandwiches. i was patient, respectful, and i even tipped and he still refused to remake my sandwiches when i came back and told him there wasn’t any cheese on them. but gave another customer who’s card declined multiple times a free sandwich. don’t order pickup or delivery. he also took my order ticket out of the garbage to confirm that he messed up…
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak and Cheese Sub
The lady's in there was very understanding when our food was made wrong they had no problem fixing our food over I would give it a 8/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak and Cheese Sub
super incompetent worker…. wouldn’t remake my sandwiches he knows he made completely wrong. Initially i watched him put tomatoes and pickles on my sandwich but i assumed that sandwich was for a different customer cause he acted like he didn’t hear me when i said there wasn’t any tomatoes or pickles on my order. when he told me my order was ready i asked him if he could take the tomatoes and pickles off. he asked if i wanted a new sandwich but i told him that it was okay and to just take the tomatoes off. obviously i didn’t know he didn’t toast or put any cheese on either of my sandwiches. i was patient, respectful, and i even tipped and he still refused to remake my sandwiches when i came back and told him there wasn’t any cheese on them. but gave another customer who’s card declined multiple times a free sandwich. don’t order pickup or delivery. he also took my order ticket out of the garbage to confirm that he messed up…
Atmosphere: 1
Food: 1
Service: 1
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