I had no idea this place was in Denny’s, had I known I never would have ordered cuz I’ve never had a good experience there. I ordered through door dash. So the chicken bacon ranch no sandwich itself was surprisingly good but the fries were soggy, cold, and gross. They didn’t give me the drink I ordered, and I ordered their dessert melt which is supposed to have fresh strawberries on it. There were no strawberries, hardly any cream cheese, and it looked like it was just thrown in the box haphazardly. I made Door dash aware and they immediately refunded my money. This was in no way their fault, I believe it was completely on the Meltdown. I sent a complaint to the customer service department of Denny’s just to let them know my poor experience. I told them I didn’t need a refund cuz door dash had already refunded me. I told them the condition of my food and how it was the first and last time I would order hoping That maybe they would make the location I orders from aware of it and they would try to improve things. The email I got back just shows they didn’t care what I said and didn’t actually read what I said. They talked about how I couldn’t get a refund from them since I went through door dash (I specifically told them I didn’t want one from them) they thanked me for being a loyal customer (I told them I had never been there before and didn’t plan on ordering from them again). The lady who emailed me was either a bot or very very poor at customer service. This place sucks. Stay away. Oh and also no one else in “upper management” or anything like that has ever contacted me in regards to my comments so they obviously don’t really care what their customers say.
Nate
Misleading and terrible
Adam Kostecki
The first time I ordered was a good experience. The sandwich was sooo good. Buttery tasty. Kinda big Onion rings were on point. Just ordered breafeast this time and hoping for same result. They are dennys just a fyi. Same address as them unless they are a different company.
Hilary Hanson
Wanted to order something for my boyfriend as a surprise after a long work day and was super disheartened to hear it was a horrible sandwhich. Very little meat and the meat was super dry and tough. While my boyfriend was super appreciative of the thought, the sandwhich was horrible and said that I should ask for a refund since it was so bad and almost inedible.
Zack Benke
Went in today and received amazing service. Really nice staff who was on top of making sure we were taking care of. Was able to walk in, order, and recieve food in about 15 minutes.
Joann Cotton
The service here is usually always good. Today however was extra busy and you could here employees arguing about who's order had been submitted and who's hadn't. One of our orders was a French Toast Slam and the french toast wasn't fully cooked. This isn't their normal service here. Our server Rebecca however, was great!!
I had no idea this place was in Denny’s, had I known I never would have ordered cuz I’ve never had a good experience there. I ordered through door dash. So the chicken bacon ranch no sandwich itself was surprisingly good but the fries were soggy, cold, and gross. They didn’t give me the drink I ordered, and I ordered their dessert melt which is supposed to have fresh strawberries on it. There were no strawberries, hardly any cream cheese, and it looked like it was just thrown in the box haphazardly. I made
Door dash aware and they immediately refunded my money. This was in no way their fault, I believe it was completely on the Meltdown. I sent a complaint to the customer service department of Denny’s just to let them know my poor experience. I told them I didn’t need a refund cuz door dash had already refunded me. I told them the condition of my food and how it was the first and last time I would order hoping
That maybe they would make the location I orders from aware of it and they would try to improve things. The email I got back just shows they didn’t care what I said and didn’t actually read what I said. They talked about how I couldn’t get a refund from them since I went
through door dash (I specifically told them I didn’t want one from them) they thanked me for being a loyal customer (I told them I had never been there before and didn’t plan on ordering from them again). The lady who emailed me was either a bot or very very poor at customer service. This place sucks. Stay away. Oh and also no one else in “upper management” or anything like that has ever contacted me in regards to my comments so they obviously don’t really care what their customers say.
Misleading and terrible
The first time I ordered was a good experience. The sandwich was sooo good. Buttery tasty. Kinda big
Onion rings were on point. Just ordered breafeast this time and hoping for same result. They are dennys just a fyi. Same address as them unless they are a different company.
Wanted to order something for my boyfriend as a surprise after a long work day and was super disheartened to hear it was a horrible sandwhich. Very little meat and the meat was super dry and tough. While my boyfriend was super appreciative of the thought, the sandwhich was horrible and said that I should ask for a refund since it was so bad and almost inedible.
Went in today and received amazing service. Really nice staff who was on top of making sure we were taking care of. Was able to walk in, order, and recieve food in about 15 minutes.
The service here is usually always good. Today however was extra busy and you could here employees arguing about who's order had been submitted and who's hadn't. One of our orders was a French Toast Slam and the french toast wasn't fully cooked. This isn't their normal service here. Our server Rebecca however, was great!!
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