UnityPoint Health - Meriter Cafe

Have Family member admitted here from Beloit. He is very sick he is in surgery now. The staff and doctors on the 9th floor are awesome I feel he is getting excellent care. But the registration front desk people are so Rude. Why we are already going through enough. They would not let my husband walk down the hall to use the bathroom. No where to sit and stay as a family as while waiting for him to come out of surgery. They need to train the people at front desk register area to smile and be nice. First impression are made when you walk into a facility and they are lasting impressions. I can say for a fact my first impressions were not good.

Nurses and medical staff are very helpful friendly and professional. I was fascinated how much of support the medical staff can offer in a very stressful yet lovely life event as giving birth. The amount of knowledge and experience they have is tremendous! I would thank Emily and Jessica who are the best nurses I met during the two nights stay at the hospital. I would say at Meriter hospital you would have the best birth experience any woman would ask for.

My daughter visited the ER and the nursing staff was less than helpful. Maybe because she is a young adult, they felt they didn’t need to explain anything to her like they might to an older person?Even though she gave consent to share medical updates, we were told by the ER that no patient existed with her name when we called for an update. She was not allowed a support person due to hospital policy, so I asked where I could wait since I drove from Milwaukee and have no place to go in Madison.I was told that because the cafeteria was closing, there was no place in the hospital for me to wait. The ER nurse told me to wait in my car. Seriously disappointed the hospital doesn’t allow a family member to wait in the ER waiting room. Both of our experiences felt like the bedside manner was lacking and downplayed my daughter’s health concerns, which is especially scary for the patient when there is no support person. I understand the policy, but it would be nice if the staff could take that into consideration and have a bit of compassion.

I tend to hate hospitals because I'm rarely in them for a good reason. Still, we were here recently (for a terrible reason) and every single soul was amazingly kind. Wonderful staff across the board.

Food is pretty good

Dr Joe Coffee shop is a bright spot. Fun and friendly baristas!

Check out the automated piano in the lobby!

For $6.50 you can order food off patient menu and have it delivered to the room of the patient uou ate visiting.

Great food in cafeteria.

Everyone was very hospitable and wonderful. The cafeteria has some great food and they were nice enough to validate our parking for the week.

Classes offered are excellent!

The customer service desk will validate your parking and get you parking passes for people with longer stays.

I hope to never have to check in here again.

Awesome birthing unit. Great people, awesome Daddy snack room & great place to relax with your newborn.

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