I have ordered Panera multiple times and unfortunately there seems to be a problem with making sure the order is complete. Even though there are check marks by the food on the receipt, there is frequently food missing. It is soooo frustrating because the food is good but when you are working somewhere and can't leave to rectify the problem, it becomes a huge disappointment. Also when you are working a 12 hr shift, food is often the highlight of a very long very stressful shift. Just so disappointed, again.
Dianne Walesh
Italiano sub was plenty spicy and we had to wait overly long for decaf coffee to be brewed. We were told they'd bring it to us, but ended up going to get it ourselves. Also there were no clean booths by the windows, we had to ask for one to be wiped clean before we could sit down. Usually we are very happy with Panera, but something seemed off tonight?
Brendan Murray
I’m here because it was taking so long for the worker to take 3 peoples order. Now I’m an understanding man and all but if it’s taking you 5 mins to put in one persons order that may be a little to long. Ended up going to McDonalds out of frustration
Heidi Lindman
In my opinion - one of the best Paneras in the state. I’ve been to a few others that had terrible service and long wait times. Manitowoc Panera has wonderful management, pleasant employees and not too long wait times. 5 star for sure!
Jane Schuette
Ease in ordering, good service, great food. Recommend to all.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sourdough Bread Bowl 2-Pack
Deborah Hoover
The food was delicious, and the customer service was exceptional!
Atmosphere: 5
Food: 4
Service: 5
Shaye Van
Pricey though.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Variety of Breakfast Sandwiches
Dave Ziehr
Long wait for food, order was incorrectly entered, so $34 for 2 bagels and 2 coffees was somewhat too much!!
Atmosphere: 4
Food: 3
Service: 2
Krupa Patel
Really poor service I ordered bagel when I see in bag its not wrapped they just threw in brown bag with brown tissue.
Julia Shipley
I usually have good luck at this location as far as service and food goes, there’s been a couple of times where they have given me the wrong order, but other than that, it’s usually good. However the reason for my rating is based off the rude customer service I just received. One of their cooks in the back should be fired for how rude he was. I went through the drive-through and of course they forgot to give me one of my items, so I went back inside and there was a long line with a one cashier. I saw one of the cooks up at the other checkout area by the front so I tried to ask him if he was able to grab me what was missing from my order order and immediately before I could even finish my sentence he told me “ cant help you” in the rudest tone. He wouldn’t even make eye contact, and then just walked off. He was older with grey hair and wore glasses, pretty tall. Thankfully the other cashier saw this and quickly stepped in to help me. Don’t work in the food industry if you can’t be nice to your customers!!
Ordered chicken bacon ranch salad. No chicken or bacon.
Food: 2
Service: 2
Solarspectrum8 atgmail
I visited Panera Bread in Manitowoc.Valentina provided excellent customer service. Go there and enjoy the food!
Jessica Schultz
Salad was not good and lemonade tasted horrible but person who took order was as
Atmosphere: 4
Food: 2
Service: 4
Sally Carlson
Took 2 of the grandchildren out to eat. We let them choose and that was easy to do once they found out Panera Bread was on the list. Once there they quickly knew what they wanted to order. They were very pleased when we told them they could also get a cookie too. They are everything! It was a fun dinner time.
Kid-friendliness: The cashier was excellent with the children. We wanted them to place their own orders. He guided them through it with ease. Mac'n cheese is a favorite. Our granddaughter ordered the end of a baguette. She hollowed it out and stuffed her Mac'n cheese inside it !!! Yum yum !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panera Grilled Cheese and Tomato Soup You Pick 2, Panera Cookie Varieties
Fred Goldberg
This was my first time visiting about a week ago. Justin was an excellent person to talk to, he was quick easy and accurate with my meal. He seemed like a nice guy. I am grateful for all of and the teams hard work and efforts for such an amazing experience.
I have ordered Panera multiple times and unfortunately there seems to be a problem with making sure the order is complete. Even though there are check marks by the food on the receipt, there is frequently food missing. It is soooo frustrating because the food is good but when you are working somewhere and can't leave to rectify the problem, it becomes a huge disappointment. Also when you are working a 12 hr shift, food is often the highlight of a very long very stressful shift. Just so disappointed, again.
Italiano sub was plenty spicy and we had to wait overly long for decaf coffee to be brewed. We were told they'd bring it to us, but ended up going to get it ourselves. Also there were no clean booths by the windows, we had to ask for one to be wiped clean before we could sit down. Usually we are very happy with Panera, but something seemed off tonight?
I’m here because it was taking so long for the worker to take 3 peoples order. Now I’m an understanding man and all but if it’s taking you 5 mins to put in one persons order that may be a little to long. Ended up going to McDonalds out of frustration
In my opinion - one of the best Paneras in the state. I’ve been to a few others that had terrible service and long wait times. Manitowoc Panera has wonderful management, pleasant employees and not too long wait times. 5 star for sure!
Ease in ordering, good service, great food. Recommend to all.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sourdough Bread Bowl 2-Pack
The food was delicious, and the customer service was exceptional!
Atmosphere: 5
Food: 4
Service: 5
Pricey though.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Variety of Breakfast Sandwiches
Long wait for food, order was incorrectly entered, so $34 for 2 bagels and 2 coffees was somewhat too much!!
Atmosphere: 4
Food: 3
Service: 2
Really poor service I ordered bagel when I see in bag its not wrapped they just threw in brown bag with brown tissue.
I usually have good luck at this location as far as service and food goes, there’s been a couple of times where they have given me the wrong order, but other than that, it’s usually good. However the reason for my rating is based off the rude customer service I just received. One of their cooks in the back should be fired for how rude he was. I went through the drive-through and of course they forgot to give me one of my items, so I went back inside and there was a long line with a one cashier. I saw one of the cooks up at the other checkout area by the front so I tried to ask him if he was able to grab me what was missing from my order order and immediately before I could even finish my sentence he told me “ cant help you” in the rudest tone. He wouldn’t even make eye contact, and then just walked off. He was older with grey hair and wore glasses, pretty tall. Thankfully the other cashier saw this and quickly stepped in to help me. Don’t work in the food industry if you can’t be nice to your customers!!
Food: 4
Service: 1
Restaurantji Recommends
Ordered chicken bacon ranch salad. No chicken or bacon.
Food: 2
Service: 2
I visited Panera Bread in Manitowoc.Valentina provided excellent customer service. Go there and enjoy the food!
Salad was not good and lemonade tasted horrible but person who took order was as
Atmosphere: 4
Food: 2
Service: 4
Took 2 of the grandchildren out to eat. We let them choose and that was easy to do once they found out Panera Bread was on the list. Once there they quickly knew what they wanted to order. They were very pleased when we told them they could also get a cookie too. They are everything! It was a fun dinner time.
Kid-friendliness: The cashier was excellent with the children. We wanted them to place their own orders. He guided them through it with ease. Mac'n cheese is a favorite. Our granddaughter ordered the end of a baguette. She hollowed it out and stuffed her Mac'n cheese inside it !!! Yum yum !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panera Grilled Cheese and Tomato Soup You Pick 2, Panera Cookie Varieties
This was my first time visiting about a week ago. Justin was an excellent person to talk to, he was quick easy and accurate with my meal. He seemed like a nice guy. I am grateful for all of and the teams hard work and efforts for such an amazing experience.
Atmosphere: 5
Food: 5
Service: 5
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