Domino's Pizza

I placed an order through the app at 5:30, and the store closes at 6. They canceled my order, so I called the store to ask why. The staff member answered, told me domino’s we closed, and then hung up on me without giving me any chance to speak. This is extremely rude and unprofessional, and it’s not the right way to treat customers.

Atmosphere: 1

Service: 1

store manipulating pizza timer

ordered pizza at 723pm
dropped off at 827pm

27 minutes the food sat and did nothing worst part is we tipped

next time ill just be picking my food up from now on and less likely to place orders to any dominos locations

how could the food be in the oven 3 minutes after your store accepted the order

my pizza is terrible 1/5

0000000000000's across the board for allowing this to happen sandwich was also no complete
, shottily made 3 ¼ strips of chicken?

id take photos but the advertisement youd get its worth it

Atmosphere: 4

Food: 2

Service: 1

Very friendly made a mistake on my pizza when I order on line. Informed me of the mistake and made a fresh one right away. When the new order was done he Informed that I can also have the messed up one for free. Come to find out the only thing he did wrong was he didn't cut my pizza in squares like in ordered. That is truly a person cares about the customer. We be back

Atmosphere: 4

Food: 4

Service: 5

Nothings ever right and if you order from here make sure you order 1.5 to 2 hours before you are ready to eat! This was thr third time in a row its taken over 1.5hr and food has either been wrong and/or not hot. Will not order from this store location again.

Food: 2

Service: 1

Great pizza!!

Atmosphere: 5

Food: 5

Service: 5

So there is a Large 2 topping for $6.99 deal (carry'out only), right now until 6/8/25 going on. So we decided to get that for dinner tonight. We placed our order online. My wife picked up the order brought it home. My daughter discovered that her pizza DID NOT HAVE ANY SAUCE ON THE PIZZA. SO I CALLED THE STORE. When a team member answered, I cordially asked to speak to a manager. When she came on the phone, she did not introduce herself, say she was the manager nothing. She sounded like an over worked, under appreciated employee who didn't have time to deal with anyone's issues. I calmly explained the issue, she argued with me. Mind you the call on my end was on speaker so my wife and 2 teenage children (16 and 15) heard the call. She claimed there was sauce and after I told her there was no sauce and no bacon she reluctantly said she would re-make the pizzas. Then we discovered that my son's pizza and my wife's pizza also had NO SAUCE. I took pics and headed up to the store. I asked to speak to her, and it took 4 team members to get her attention that there was a customer waiting to speak with her. I explained that we discovered 2 more pizza were made incorrectly and showed her the pics I took. She began arguing in front of her team and without saying the exact words pretty much called me a liar. She then again argued how the pizzas were to be made, then I went into my Gmail to retrieve the receipt. Showed her that they were indeed not made the proper way, she mumbled something under her breath, and stormed away.

In the end the pizzas were remade, but the hassle was totally uncalled for, the unprofessionalism was not what Domino's mission statement is about. We may NEVER ORDER FROM HERE AGAIN. This is coming from someone who worked for pizza hut and Wisconsin Hospitality Group for over 10 yrs

Atmosphere: 3

Food: 1

Service: 1

Literally always get our order wrong. Open up the boxes before the delivery guy leaves to make sure it’s right

Atmosphere: 1

Food: 1

Service: 1

The service is too quick and fast. Before you reach the place your order would be hot and ready.

The staff was great and the food was freshly made and hot at pick up.

its above average, worth ordering, it does the job!

Ordered food on 3/16/25 deciding to try the curbside pickup. I was notified my food was ready and I arrived at the store a couple minutes later notifying the system I was there. 20 minutes later my food comes out but is missing a pizza, which I informed the young man who brought it to me. He said he would go back in and figure it out. 20 minutes more go by, with the rest of my order slowly getting cold and nothing, so I go inside. I informed them I've been waiting for my pizza at which time they told me they didn't know that. I flat out asked the young man why he didn't tell them, at which time he attempted to lie and say he told the others, which they immediately disagreed with. It turns out my original missing pizza was sitting on the shelf but was so cold by that time, just like the rest of my order, that they made me a new one.
The main person said they would call me the next day and give me a credit, which surprise, never happened. Apparently the staff has a problem with being honest with their customers. That just means it's Papa Johns or a local pizza joint from now on.
Be better.

Ordered a large pizza with garlic parmesan sauce, black olives, pepperoni, sausage, bacon beef, green peppers, extra cheese. Received a medium pizza with tomato sauce, onions and ham. No wonder papa johns up the road is getting more business. I guess that's on me for believing Menomonee Falls actually gave a crap but with a screaming baby I needed to get them home. Never again. I really wonder how hard it is to follow directions but then again with employees on their personal phone and confusing orders I don't have to wonder very hard.

Today was super frustrating. We ordered delivery. I received my order with a cheese dip without breadsticks, even though it was supposed to come with some. I called the store to rectify it. The staff member asked if I wanted it remade or a credit. I mean at this point I realize that getting a credit would’ve been the easy way out. However, I had a cheese dip and marinara sauce with no breadsticks to dip in it, so I asked for it to be remade. The staff member did not enjoy that response and put me on hold to talk to a manager. I waited on the phone for 15 minutes and no one ever responded. When I tried to enter all of this information on the app where it asked how things were, it timed out and wouldn’t let me write the review. Overall, I’m very disappointed in this and the customer service I received when calling to fix it.

Great speedy delivery and excellent service from Lucas. Hot and yummy pizzas too 🍕

Always good choice and ready bye the time I phone order it inn