What are horrible place. Ordered a chicken nugget kids meal for my 5 year old they didn't put his fries in the box so I go back in and was told they put Mac and cheese in the box witch never happened either. And the very rude snotty little girl working claimed i was lieing. So long story short I'll never return there again apparently it exceptable to take food that was paid for from a 5 year old child.
Wood Guy
Been a couple years since visiting because service was terrible then. But now remodeled and workers know what to do.
Atmosphere: 5
Food: 5
Service: 5
Renita Bowman
Something when you order 12 pieces of chicken from KFC and it cost $35 .
Atmosphere: 1
Food: 1
Service: 1
Olivia B
I'll start with the good. The staff were very pleasant, DESPITE there only being LITERALLY 4 of them during an incredibly busy lunch rush. They were clearly OVERWHELMED and I felt awful for them. The customer service is the ONLY good thing. The soda dispenser SMELLED STRONGLY of mildew / mold to the point that it had almost had a sewage smell and the taste matched. This is not the product of the machine not being cleaned for a few days or weeks. This is MONTHS of neglect. I let staff know and asked if they could give me my drink from the DT fountain machine. Same issue. I couldn't drink what I paid for. Because of this, I felt so uncomfortable eating my food because I couldn't trust that the fryer was clean and the few bites I did end up taking tasted off. I was given regular cinnabon bites instead of the dulce de leche. Whoever manages this establishment is running it into the ground at NO fault of the staff. The manager clearly cannot be bothered with food safety, and it is no longer a matter of IF but WHEN someone is going to get sick. I see that the response to the reviews here are cut and paste, with no action to back it up. It is such a disingenuous response that it's not even funny. This place is going to go under with placating replies that lack the care, concern and backbone to do anything about it. I can see from this that the ONLY way I will get any sort of action would be to call corporate and the health department, and TRUST that this will be my course of action. TL;DR - Your staff is great, but you treat them awfully. The pop machines are DISGUSTING, the food also tasted off, the responses here are lack luster, and I will be taking further action.
Atmosphere: 1
Food: 1
Service: 5
Lexie King
Drink dispenser has not been cleaned for a very long time.
Atmosphere: 2
Food: 1
Service: 3
Jeremy Dums
A complete miss on every aspect of costumer service. The crew cannot get the simplest of orders correct and do not seem to care. Don't waste your money.
Atmosphere: 1
Food: 2
Service: 1
That Bob Guy
Wasn't too bad of an experience. Food was great though.
Atmosphere: 5
Food: 5
Service: 4
Kevin Jannusch
The crew is questionable. Ordered a cake as a dessert for family and the cake was missing a piece….unreal. They replaced cake, but it required me to run back to store. Then realized my order was missing the beef burrito, decided to give up as food was already cold. Wonder if I was served leftovers from someone else. Not impressed. Only thing positive was that the store was clean. It’s worth driving 15 minutes longer to go to Taco Bell in Wausau as they get your orders correct.
Atmosphere: 4
Food: 1
Service: 1
jessica talbert
What are unique way to do franchise business but it makes it a lot easier to not have to drive to two different places. Good food and very clean inside.
Atmosphere: 5
Food: 5
Service: 5
Pamela Schotz
Fast and friendly service. Food was hot and delicious.
Its a newer store. I'm not sure if they are working out the issues still... waited 40mins in drive thru and received the wrong order. Not much else to say.
Atmosphere: 2
Food: 2
Service: 1
S
Worst place ever - waited 40 minutes in in line - to be told “they are busy” and we never even got the food
Evan Morgan
gave me hella nacho fries
Atmosphere: 5
Food: 5
Service: 4
Garret Gillham
Place was a joke order wasnt right cold food waited almost 20 min to just order
What are horrible place. Ordered a chicken nugget kids meal for my 5 year old they didn't put his fries in the box so I go back in and was told they put Mac and cheese in the box witch never happened either. And the very rude snotty little girl working claimed i was lieing. So long story short I'll never return there again apparently it exceptable to take food that was paid for from a 5 year old child.
Been a couple years since visiting because service was terrible then. But now remodeled and workers know what to do.
Atmosphere: 5
Food: 5
Service: 5
Something when you order 12 pieces of chicken from KFC and it cost $35 .
Atmosphere: 1
Food: 1
Service: 1
I'll start with the good. The staff were very pleasant, DESPITE there only being LITERALLY 4 of them during an incredibly busy lunch rush. They were clearly OVERWHELMED and I felt awful for them. The customer service is the ONLY good thing.
The soda dispenser SMELLED STRONGLY of mildew / mold to the point that it had almost had a sewage smell and the taste matched. This is not the product of the machine not being cleaned for a few days or weeks. This is MONTHS of neglect. I let staff know and asked if they could give me my drink from the DT fountain machine. Same issue. I couldn't drink what I paid for.
Because of this, I felt so uncomfortable eating my food because I couldn't trust that the fryer was clean and the few bites I did end up taking tasted off. I was given regular cinnabon bites instead of the dulce de leche. Whoever manages this establishment is running it into the ground at NO fault of the staff. The manager clearly cannot be bothered with food safety, and it is no longer a matter of IF but WHEN someone is going to get sick.
I see that the response to the reviews here are cut and paste, with no action to back it up. It is such a disingenuous response that it's not even funny. This place is going to go under with placating replies that lack the care, concern and backbone to do anything about it. I can see from this that the ONLY way I will get any sort of action would be to call corporate and the health department, and TRUST that this will be my course of action.
TL;DR - Your staff is great, but you treat them awfully. The pop machines are DISGUSTING, the food also tasted off, the responses here are lack luster, and I will be taking further action.
Atmosphere: 1
Food: 1
Service: 5
Drink dispenser has not been cleaned for a very long time.
Atmosphere: 2
Food: 1
Service: 3
A complete miss on every aspect of costumer service. The crew cannot get the simplest of orders correct and do not seem to care. Don't waste your money.
Atmosphere: 1
Food: 2
Service: 1
Wasn't too bad of an experience. Food was great though.
Atmosphere: 5
Food: 5
Service: 4
The crew is questionable. Ordered a cake as a dessert for family and the cake was missing a piece….unreal. They replaced cake, but it required me to run back to store. Then realized my order was missing the beef burrito, decided to give up as food was already cold. Wonder if I was served leftovers from someone else. Not impressed. Only thing positive was that the store was clean. It’s worth driving 15 minutes longer to go to Taco Bell in Wausau as they get your orders correct.
Atmosphere: 4
Food: 1
Service: 1
What are unique way to do franchise business but it makes it a lot easier to not have to drive to two different places. Good food and very clean inside.
Atmosphere: 5
Food: 5
Service: 5
Fast and friendly service. Food was hot and delicious.
Food: 5
Service: 5
Restaurantji Recommends
Its a newer store. I'm not sure if they are working out the issues still... waited 40mins in drive thru and received the wrong order. Not much else to say.
Atmosphere: 2
Food: 2
Service: 1
Worst place ever - waited 40 minutes in in line - to be told “they are busy” and we never even got the food
gave me hella nacho fries
Atmosphere: 5
Food: 5
Service: 4
Place was a joke order wasnt right cold food waited almost 20 min to just order
Atmosphere: 1
Food: 1
Service: 1
Brady was cool 👍
Atmosphere: 5
Food: 5
Service: 5
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