Pizza Hut

Placed online order on Friday to deliver Monday at 12:15. By 12:45 when it still hadn’t arrived I called to check on it and the girl that answered said she just got there, that it would be 45 minutes to open the store and that she couldn’t start my order until then. Demanded a refund and placed an order with the Toppers in town.

Atmosphere: 1

Food: 1

Service: 1

Came here just after noon (10/11) for a DoorDash and it was completely closed. I saw this beauty on the door, no answer to the posted phone number. Sat in parking lot for 10 minutes until some worker got a ride (with the ride waiting outside) and she asked if I had a pick up. “No mam, I already cancelled with DoorDash.” She also told another person like 35 minutes for their order that was also waiting. Not sure what this was all about lol.

Ordered this pizza over the weekend after working a long shift from a long week. Paid $24 for paper thin pizza with barely any sauce or cheese on it. Contacted Pizza Hut support for a refund but it’s been 5 days and haven’t received anything other than a company automated email.

Food: 1

This place is so horrible! First! The lady on the phone is super rude, and had a nasty attitude when I call and ask why was my order cancelled without letting me know! She say that my 3 large pizzas that i order was a big order and she thought that was a prank! This was an order for an office lunch! After I ask why she canceled it, she reply rudely that she call me and nobody answered but 3 seconds later she contradicted her self by saying that who ever answered no pizza order was placed! Take your job serious, now the whole office was left with no lunch! Y’all horrible!!!!!! 0 stars and place looks and smells dirty btw!!!!
And she answered the call from her house, and say she can’t take care of me cause she was home already! SO SHE CANCELLED MY ORDER TO CLOSE THE STORE TO GO HOME!!!

Atmosphere: 1

Service: 1

My pizza was inedible. The crust was so undercooked it couldn’t be torn apart and didn’t even look like the hand tossed crust I had ordered. It also didn’t have extra sausage on it as ordered. The service of the team members at the location was fair. The delivery driver was fantastic. He was super friendly and made conversation. My dog got out holding him up from heading to his next delivery and he wasn’t annoyed. He tried to help call for her and was patient while I collected her. I called about the issue with my pizza and the manager who helped was nice enough, but according to the pictures I sent I got the right crust. She did not acknowledge or possibly from the picture I guess maybe couldn’t tell that it was undercooked. She gave me a credit since it did not have extra sausage. However, I want it refunded. Depending how corporate or whomever follows up on my contact request resolves this, I will update the review. For now, it was a mediocre visit because of the food.

Food: 1

Service: 3

I use to love pizza hut's stuffed crust. Yesterday was the first time in over 7 years that I had it. Let me tell you, it was horrible. The recipe has changed for the worst and it's more expensive...should have never ordered and left my memory of good pizza from there instead of now remembering it as crap.

The product quality is always top-notch. We have ordered from here for 20 years and the food is great about 95 % of the time I'd say.
They have been closed on and off and asked the manager why and she said they have trouble getting help and are to short on staff. I'm not sure this economy will ever fully recover from the virus from China and all that Biden/Pelosi stimulus-hand out money...Anyway, I'm happy to still have a great pizza hut near by the lake. Nothing seems to survive near the lake anymore. No customers in the lake.

Atmosphere: 5

Food: 5

Service: 5

Canceled my order without telling me and then got attitude with me when I tried to figure out what happened.

Service: 1

The lady in charge of the store can’t stop cursing at her staff. I can understand she frustrated but come on. Otherwise food is always good.

The food was made on time, literally to the minute! It was hot and delicious and the chicken pasta was unbelievable and can complete with any downtown restaurant. Seriously. The staff even offered me plates and sprinkle cheese and pepper flakes …. so didn’t even dirty a fork at home. I highly HIGHLY recommend Pizza Hut on KK & Oklahoma. The staff totally ROCKS!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Oven-Baked Cheesy Alfredo Pasta

I live in bayview for years and since 2012 I've been served discusting pizzas 1 out of 3 times I place an order specially on weekends. Employers are usually ghetto and lazy. Last night I went home to find a disproportionate pizza with a long hair on it under the cheese. I was refunded the wrong amount but was so frustrated and hungry I did not realize till I came home again. I give up on this place. "Management should step down and be replaced". Aug 1th 2016

Update: By June 2018 it’s gotten a bit better. Glad those ghetto guys from 16” are gone. Raising stars from 1 to 3.

Fast forward 2024 The pizza at this location is okay. Just on order free pizza stuff they will reduce the ingredients by more than 50% and will end up looking sloppy.

Atmosphere: 3

Food: 3

Service: 3

I was trying to place an order for early pick up on 8/19/2024 but forgot to request it when I placed my order online. I called in and the young woman was very friendly and helped me out. Food tasted amazing when I got back hope thank you!

Food was overcooked! And extremely salty

Atmosphere: 1

Food: 1

Service: 1

Canceled my order without notifying me after the order tracker said it was "Out for delivery," then disconnected when I called about it. Took my money and ran.

Service: 1

Arrive at the time I was told the food would be ready . Greted as I walked in , the food was done as told . The employees were engaging and nice . Will go back .

Atmosphere: 3

Food: 5

Service: 5