Papa Murphy's | Take 'N' Bake Pizza

The time is now 6:36 PM and there is nobody here. The door clearly has 7:00 PM as the closing time.

Love the take and bake pizza. Like the choices offered when choosing the pizza and toppings. Love the chicken garlic pizza and cheesy garlic bread.

Atmosphere: 5

Food: 5

Service: 5

Love the take and bake. Crust was crisp. Tasted great. Love the cheesy garlic bread and garlic chicken pizza!

Atmosphere: 5

Food: 5

Service: 5

Got a pizza last Saturday manona wi. Just awful! The crust tasted like cardboard. Not kidding. I know that can happen. Always enjoyed papa murphy's. Contacted them. Nothing. Very disappointed! Don't know if I can eat there again. It tasted soooo bad!

Atmosphere

Atmosphere: 5

Food: 5

Service: 5

Great place.... excellent product!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fresh Pizzas

While they make great pizzas, the workers are generally uninterested in helping customers and they are not trustworthy in terms of their posted hours. NUMEROUS times my family has tried to go to get a pizza for dinner only to find their doors closed to business despite the hours posted on google maps AND posted on their doors saying that they should be open. Today my husband went and at 6:45pm they already had the doors locked with employees standing around just shaking their heads at him, despite all other sources of information saying that they are open until 7pm. I understand that companies like to start getting ready to close early to avoid having to pay employees after hours when they are no longer open to business with the opportunity of making money, but I do not understand closing a pizza shop prior to 6:45pm, lying about your hours, and then allowing employees to stand around until it’s officially time to close. It is disappointing that such a delicious place would close themself off to business so frequently during what are still normal dinner hours.

Atmosphere: 1

Food: 5

Service: 1

Got here at 6:45 they close at 7pm and they already had the doors locked. Employees inside just shaking their heads at me while they were just standing around looking like they were hoping no one would come in.

Atmosphere: 1

Service: 1

Love the birthday gift certificate program. It gave me the opportunity to try a new pizza, the BBQ pizza is wonderful, and also a new store. The online order was correctly done and ready to be picked up at the time I requested. I will definitely be ordering online again!

Food: 5

Service: 5

Love the Taco Pizza. Wish it was offered year round!

Pizzas were LOADED with ingredients. This team always does a good job.

New management has changed this location for the worse. Smaller portion sizes, longer wait times, rude staff, and management is MIA. Not recommended at all. There’s other pizza places nearby that are just simply better. Avoid.

Poor customer service after new management took over. We used to come here often, especially on Tuesdays, and lately our orders are never right. Either missing ingredients, or the wrong crust thickness. When I call about their mistakes, I get sass, or the response of idk, the manager isn't here. Then it takes 4-5 days before I hear from the manager, and it's a struggle to even get 50% off the next pizza. New management is trying to cut costs, and it's not nearly as good here as it used to be.

Good service.

Disappointed to learn today that an online order could be made an hour before actual scheduled pickup time, not sitting in refrigerated pickup cart. I'd placed my order (888384) at 8:43 am today, for a scheduled 11:00 am pickup. A family member called me around 10:30 am to announce that there was sickness in his household, which we cancelled the gathering. I called Papa Murphy's at 10:34 am to see if I could cancel my order. I was informed that this could not be cancelled, noting my order was placed at 8:43 am. She further confirmed that my order had been completed 10 minutes prior to my call. I accepted the order not being allowed to be cancelled, however, was concerned that my order was sitting unrefrigerated for 40 min before scheduled pickup. When I came into the store at 10:45 am to pickup my order, the order was in the pickup cart. It appeared she was the only staff on duty and was not actively working on any additional orders, so appeared it was slow. She confirmed the pizzas had been sitting for 45 min and again confirmed their policy to allow pizzas to be made one hour from pickup time. She noted that the instructions (which I had not read in the past....) suggest a pizza taken from refrigeration should be left out one hour from baking time. I said I was glad to now know of this policy, however, the receipt doesn't reflect how long the pizza order was sitting for pickup, so a customer could in the end leave a pizza out for a total of 2 hours from baking time. Going forward, I'll avoid ordering online so I have a more accurate time to bake.

Update: In response to store's request to provide further contact info, I'll instead leave my response here, with a recommendation that the store receipt provide the time the pizza was placed in the pickup tray.