I recently dined at New Chopstick in Monroe, Wisconsin, and the experience was far from satisfactory. The service was disappointing, and the manager (or possibly the owner) was incredibly disrespectful. I ordered the General Tso's Chicken, but what I received was mostly heavy breading with little to no chicken inside. Even my waiter acknowledged this, saying, "There's no chicken," although he later attempted to retract his statement. However, the main issue was the manager’s attitude. When I expressed my dissatisfaction with the meal, the situation escalated quickly. I was simply responding truthfully when asked, "How is your food?" and I said it was terrible. That’s when things took a turn for the worse.
Atmosphere: 3
Food: 2
Service: 1
Mike Burks
When for lunch in the middle of the week during workhour. Nice staff, very friendly and hard working but ver short staff. It took 10 minutes to order. (Single person - chicken and broccoli) took 40 minutes to arrive at the table, then had to eat very quickly (4 to 5 minutes) to get back to work on time. But good food at reasonable prices. Staff worked hard, just understaffed and slow. It is better to go when you have 1 1/2 to 2 hours for lunch.
Parking: In front of building on Town Square
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Egg Drop Soup, SM Pork or Chicken Fried Rice
ToppingClover75 !
Been going here on a regular basis for about 5 years. Still the best.
I got the Spicy Triple Delight with Garlic Sauce. It was very good but really wasn’t spicy at all. My son got shrimp in lobster sauce and it was a bit too runny for his taste.
Heather
They didn't bring the dumplings (appetizers) until after the meal. We also received the wrong order as well. They now charge a 3% credit card fee. It's been a long time since they have messed up our order.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Egg Roll, SM Pork or Chicken Fried Rice
Ian Brubaker
Sauce was bland, fried chicken was falling apart with soggy batter and chicken that was equally soggy and watery. The whole dish was swimming in sauce. A chefs special, too. What a shame.I asked for the check after a couple bites. Paid full price and left.
Joseph Panoske
Fresh
Food: 5
Alivea Brown
I was reading reviews and noticed they were from awhile ago so I’d thought I would give them a chance. Nope the crab Rangoons had barely any filling and had oil dripping out of it and tasted like cream cheese.
Atmosphere: 1
Food: 1
Service: 1
Kristy Mcnett
My daughter worked at the "old" Chopsticks & I have always loved their food. Best Chinese food around ?. Love it all but especially egg foo young!
Atmosphere: 5
Food: 5
Service: 5
Alan Neal
They have one of the best waitresses in the local area. Anybody that claims any different is a liar. I give her 10 stars.
Very solid Chinese food option. The setting is unassuming, but it's clean and bright. The soups are hearty and flavorful, which is a nice surprise. Service was quick, and they even have really tasty fries, another nice surprise.
Kid-friendliness: They have a few kid friendly options like fries, chicken tenders, etc. Enough that the kids in our party were happy. The fries were surprisingly tasty
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Hot & Sour Soup, Egg Drop Soup, Crab Rangoon
Michael J. Stoner
best in town! actually only in town ... But it is good!
Nate Gauger
Food is consistent and delicious, staff is friendly. I always enjoy dining in here or taking out.
Atmosphere: 5
Food: 5
Service: 5
Bridget Kelly
Don’t get the Crab Rangoon. You’ll pay $6 for 4 empty Wontons. Needless to say, I’m mad.I am fairly positive that they’re not made in House either, because when I talked to the owner, she said they absolutely can not change anything about the recipe. They couldn’t add more filling if they tried.Obviously. Because they’re frozen and shipped in.
Food: 1
Zach Smith
The food looked old and gross, the fired rice was basically just white rice with a spec of egg. Would not recommend this place to even my enemy'
I recently dined at New Chopstick in Monroe, Wisconsin, and the experience was far from satisfactory. The service was disappointing, and the manager (or possibly the owner) was incredibly disrespectful.
I ordered the General Tso's Chicken, but what I received was mostly heavy breading with little to no chicken inside. Even my waiter acknowledged this, saying, "There's no chicken," although he later attempted to retract his statement.
However, the main issue was the manager’s attitude. When I expressed my dissatisfaction with the meal, the situation escalated quickly. I was simply responding truthfully when asked, "How is your food?" and I said it was terrible. That’s when things took a turn for the worse.
Atmosphere: 3
Food: 2
Service: 1
When for lunch in the middle of the week during workhour. Nice staff, very friendly and hard working but ver short staff. It took 10 minutes to order. (Single person - chicken and broccoli) took 40 minutes to arrive at the table, then had to eat very quickly (4 to 5 minutes) to get back to work on time. But good food at reasonable prices. Staff worked hard, just understaffed and slow. It is better to go when you have 1 1/2 to 2 hours for lunch.
Parking: In front of building on Town Square
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Egg Drop Soup, SM Pork or Chicken Fried Rice
Been going here on a regular basis for about 5 years. Still the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Twice Cooked Pork, Mongolian Beef
I got the Spicy Triple Delight with Garlic Sauce. It was very good but really wasn’t spicy at all. My son got shrimp in lobster sauce and it was a bit too runny for his taste.
They didn't bring the dumplings (appetizers) until after the meal. We also received the wrong order as well. They now charge a 3% credit card fee. It's been a long time since they have messed up our order.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Egg Roll, SM Pork or Chicken Fried Rice
Sauce was bland, fried chicken was falling apart with soggy batter and chicken that was equally soggy and watery. The whole dish was swimming in sauce. A chefs special, too. What a shame.I asked for the check after a couple bites. Paid full price and left.
Fresh
Food: 5
I was reading reviews and noticed they were from awhile ago so I’d thought I would give them a chance. Nope the crab Rangoons had barely any filling and had oil dripping out of it and tasted like cream cheese.
Atmosphere: 1
Food: 1
Service: 1
My daughter worked at the "old" Chopsticks & I have always loved their food. Best Chinese food around ?. Love it all but especially egg foo young!
Atmosphere: 5
Food: 5
Service: 5
They have one of the best waitresses in the local area. Anybody that claims any different is a liar. I give her 10 stars.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Very solid Chinese food option. The setting is unassuming, but it's clean and bright. The soups are hearty and flavorful, which is a nice surprise. Service was quick, and they even have really tasty fries, another nice surprise.
Kid-friendliness: They have a few kid friendly options like fries, chicken tenders, etc. Enough that the kids in our party were happy. The fries were surprisingly tasty
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Hot & Sour Soup, Egg Drop Soup, Crab Rangoon
best in town! actually only in town ... But it is good!
Food is consistent and delicious, staff is friendly. I always enjoy dining in here or taking out.
Atmosphere: 5
Food: 5
Service: 5
Don’t get the Crab Rangoon. You’ll pay $6 for 4 empty Wontons. Needless to say, I’m mad.I am fairly positive that they’re not made in House either, because when I talked to the owner, she said they absolutely can not change anything about the recipe. They couldn’t add more filling if they tried.Obviously. Because they’re frozen and shipped in.
Food: 1
The food looked old and gross, the fired rice was basically just white rice with a spec of egg. Would not recommend this place to even my enemy'
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sauce
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