They don't ever fill up a cup, I order a large and it's an inch from the top. The donuts are hard and have barely any filling. I won't be going back to this place.
Atmosphere: 1
Food: 1
Service: 1
Rumi Hedke
Ordered in advance waited an extra 20 minutes when I got there while the employees messed around behind the counter. Very unprofessional for my first visit just moving into town here
Atmosphere: 1
Service: 1
Jadon Cleary
Great place to eat or get a quick drink / food through the drive-thru.
Atmosphere: 4
Food: 5
Service: 4
RoseMarie Johnson
Hello. I have been to the Dunkin Donuts in Monroe a few mornings as of lately. The Customer Service is extremely POOR and the Staff is very RUDE, From Associates, to the Management. They stand around an Talk, and play on their Phones, along with some Hygiene issues. Many should not even be in Customer Service, the Store is also always very Dirty, and No Donuts stocked in the AM Hours.
Atmosphere: 1
Food: 1
Service: 1
Harmony Hamilton
Me and my boyfriend went there for a morning coffee date they were so backed up when we finally got to order they were so rude we have asked for no whip and when we got our drinks they had whip cream on it so we said we asked for no whip so they went do get a lady and she was so rude she told us next time what we should order if we did not want whip cream. THEY SCOOPED THE WHIP CREAM OUT OF OUR COFFEE didn't clean it off the cup its actually so disgusting
Atmosphere: 1
Food: 1
Service: 1
Nick Hoyt
I am so pissed just paid 15 bucks for some B's got a hot coffee a blended coffee 1 small on large gave us both smalls but charged us for the large and while in front of us they spilled the hot coffee I didn't say anything because I thought it was not that much but when driving down the road I realized it was almost half way gone!!! Tried calling Dunkin to get a refund or something but they go straight to voice mail!!?? So mad won't be coming back, I would recommend putting your money into Monroe local coffee spots like Paynes or chocolate temptations on the square
Atmosphere: 1
Food: 1
Service: 1
Corey Steen
Went through drive through. Sandwich was burnt. They were unable to honor rewards member discount
Food: 1
Service: 2
KristinaAnn Lacy
I love this Dunkin Donuts location because the coffee is always fresh. I ordered donuts today in the afternoon the young man working the drive through had jagged dirty fingernails. It unfortunately makes me lose my appetite. Please make all servers have clean hands and fingernails.
Atmosphere: 5
Food: 5
Service: 2
Kenbob
Typical DUNKIN
Atmosphere: 5
Food: 5
Service: 5
Ed Kligora
Tried to take a conf call while here but the background noise from the service area was obnoxious and loud. Obsessive laughing and joking around. Im all for keeping it light but, voice levels need to be cognative of who is in the dining area. Its not professional to be vulgar either. I dont need to hear whos going to the bathroom, what they are going to do while in there or whos has or has not watched a certain movie. I am hard of hearing thats how loud it was. The young lady who took my order was very polite, even acknowledged me leaving and tall gentleman seemed researved polite and professional.
We ordered 2 sandwiches, both of them were COLD. Not warm or room temperature, COLD.
Food: 1
Service: 3
Grace
had to wait 10 minutes for a muffin i ordered warm, no worker asked me if i was waiting on something or anything. didn’t want to interrupt the guy taking orders so i asked the worker waiting for the incoming order about my muffin. she said it was the guy at the registers job to get my muffin, not hers. she grabbed it and bagged the it when reminded of order, threw it on the online rack, didn’t take the time to warm it when i ordered it warm in the first place.
Atmosphere: 2
Food: 2
Service: 2
Amy Hendrix
Don't get chocolate munchkins here! They were slimy and wet. That's just gross. I can't believe they send those out to people that way.
Not the friendliest at the window either. It's too bad because I've had amazing customer service at this location in years past.
Also, I've never had them ask me to tip them before at the window and I didn't care to be put in that position when the service was less than friendly.
The woman who took my order was very friendly though.
Atmosphere: 3
Food: 1
Service: 2
Jeffrey Basil
The workers here are extremely rude.. I could hear them gossiping about me through the speakers. Very unprofessional and I will not be coming here again.
Atmosphere: 1
Food: 1
Service: 1
Sydney Messerli
I just went through the Drive Thru and every single time I go there everyone in there has a pretty nasty attitude… I also heard someone say in the mic that we were taking forever to order… and then asks me if I wanted to tip the team no I would not like to tip the team because every worker in there has an attitude I also asked for something for my drink and they said “are you sure your already have oat milk in it it is MY drink don’t you think I would be able to order what I want in my drink?
They don't ever fill up a cup, I order a large and it's an inch from the top. The donuts are hard and have barely any filling. I won't be going back to this place.
Atmosphere: 1
Food: 1
Service: 1
Ordered in advance waited an extra 20 minutes when I got there while the employees messed around behind the counter. Very unprofessional for my first visit just moving into town here
Atmosphere: 1
Service: 1
Great place to eat or get a quick drink / food through the drive-thru.
Atmosphere: 4
Food: 5
Service: 4
Hello. I have been to the Dunkin Donuts in Monroe a few mornings as of lately. The Customer Service is extremely POOR and the Staff is very RUDE, From Associates, to the Management. They stand around an Talk, and play on their Phones, along with some Hygiene issues. Many should not even be in Customer Service, the Store is also always very Dirty, and No Donuts stocked in the AM Hours.
Atmosphere: 1
Food: 1
Service: 1
Me and my boyfriend went there for a morning coffee date they were so backed up when we finally got to order they were so rude we have asked for no whip and when we got our drinks they had whip cream on it so we said we asked for no whip so they went do get a lady and she was so rude she told us next time what we should order if we did not want whip cream. THEY SCOOPED THE WHIP CREAM OUT OF OUR COFFEE didn't clean it off the cup its actually so disgusting
Atmosphere: 1
Food: 1
Service: 1
I am so pissed just paid 15 bucks for some B's got a hot coffee a blended coffee 1 small on large gave us both smalls but charged us for the large and while in front of us they spilled the hot coffee I didn't say anything because I thought it was not that much but when driving down the road I realized it was almost half way gone!!! Tried calling Dunkin to get a refund or something but they go straight to voice mail!!?? So mad won't be coming back, I would recommend putting your money into Monroe local coffee spots like Paynes or chocolate temptations on the square
Atmosphere: 1
Food: 1
Service: 1
Went through drive through. Sandwich was burnt. They were unable to honor rewards member discount
Food: 1
Service: 2
I love this Dunkin Donuts location because the coffee is always fresh. I ordered donuts today in the afternoon the young man working the drive through had jagged dirty fingernails. It unfortunately makes me lose my appetite. Please make all servers have clean hands and fingernails.
Atmosphere: 5
Food: 5
Service: 2
Typical DUNKIN
Atmosphere: 5
Food: 5
Service: 5
Tried to take a conf call while here but the background noise from the service area was obnoxious and loud. Obsessive laughing and joking around. Im all for keeping it light but, voice levels need to be cognative of who is in the dining area. Its not professional to be vulgar either. I dont need to hear whos going to the bathroom, what they are going to do while in there or whos has or has not watched a certain movie. I am hard of hearing thats how loud it was.
The young lady who took my order was very polite, even acknowledged me leaving and tall gentleman seemed researved polite and professional.
Atmosphere: 1
Food: 4
Service: 4
Restaurantji Recommends
We ordered 2 sandwiches, both of them were COLD. Not warm or room temperature, COLD.
Food: 1
Service: 3
had to wait 10 minutes for a muffin i ordered warm, no worker asked me if i was waiting on something or anything. didn’t want to interrupt the guy taking orders so i asked the worker waiting for the incoming order about my muffin. she said it was the guy at the registers job to get my muffin, not hers. she grabbed it and bagged the it when reminded of order, threw it on the online rack, didn’t take the time to warm it when i ordered it warm in the first place.
Atmosphere: 2
Food: 2
Service: 2
Don't get chocolate munchkins here! They were slimy and wet. That's just gross. I can't believe they send those out to people that way.
Not the friendliest at the window either. It's too bad because I've had amazing customer service at this location in years past.
Also, I've never had them ask me to tip them before at the window and I didn't care to be put in that position when the service was less than friendly.
The woman who took my order was very friendly though.
Atmosphere: 3
Food: 1
Service: 2
The workers here are extremely rude.. I could hear them gossiping about me through the speakers. Very unprofessional and I will not be coming here again.
Atmosphere: 1
Food: 1
Service: 1
I just went through the Drive Thru and every single time I go there everyone in there has a pretty nasty attitude… I also heard someone say in the mic that we were taking forever to order… and then asks me if I wanted to tip the team no I would not like to tip the team because every worker in there has an attitude I also asked for something for my drink and they said “are you sure your already have oat milk in it it is MY drink don’t you think I would be able to order what I want in my drink?
Atmosphere: 1
Food: 3
Service: 1
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