Chipotle Mexican Grill
$ • Mexican, Fast Food
Hours:
5720 Washington Ave, Mt Pleasant
(262) 632-0985
About Chipotle Mexican Grill
Customers' Favorites
Chipotle Mexican Grill Reviews
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Chipotle is notorious for needing salt. I just ordered off of DoorDash.. they gave us half
The order… so I dealt with door dash and got
The other half… both parts of the order were so salty my mouth felt raw… disgusting. Tbh this place isn’t impressive in the first place.
But to have the order be wrong and also Terrible tasting on top of it was super disappointing.
I tried calling the local store and that was literally impossible according to the robot…
Buy...read full review
My account from the app was hacked and instead of helping I was treated horribly asking for a phone number to call corporate office for customer service. I was given an employee hotline number and the catering line. They may not have a direct line but after my information was stolen being treated horribly by a manager is not ok! I asked for my information to be given the the gm and she wouldn’t take it until she became rude! There should be some way to ask for help from...read full review
Ratings
Menu
Hours
| Monday | 10:45AM - 11PM |
| Tuesday | 10:45AM - 11PM |
| Wednesday | 10:45AM - 11PM |
| Thursday | 10:45AM - 11PM |
| Friday | 10:45AM - 11PM |
| Saturday | 10:45AM - 11PM |
| Sunday | 10:45AM - 11PM |
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Chipotle Mexican Grill offers a customizable dining experience with large portions, such as the chicken burrito bowl, which can be topped with various options and comes with excellent guacamole. The establishment is generally praised for its quality food, with customers noting that the food feels fresh and like "real food" rather than typical fast food. The restaurant is also recognized as a kid-friendly place, where young guests enjoy dining frequently. Many customers appreciate the warm and welcoming atmosphere, and some mention that the food is flavorful and satisfying.
However, service quality can be inconsistent, with some experiencing long wait times and inattentiveness, while others receive exceptional service from staff who go above and beyond to fix issues. Recent reviews indicate that service has declined, with reports of rude staff, rude comments, and inadequate attention during busy times, including at closing hours when staff refuse to prepare more rice. Customers have also noted that portions can sometimes be inconsistent, and food can be messy to eat, with ingredients unevenly distributed. Despite these issues, the restaurant remains popular for its quality food and friendly management. Many customers feel at ease and appreciate the kindness shown by the staff, making it a place that many still recommend for a casual, enjoyable meal.