Food was great tonight and we were seated quickly. And the service was absolutely awesome!!! Kayla was amazing and recommended great gluten free options for my son!
Melissa Rosado
I registered on the application online for 6 people and a highchair on the wait-list. It was a 44-50 minute wait. I waited and then checked in when the whole party had arrived. I waited an additional 10-15 minutes to be seated. I had 4 adults and two children 5 and 10. Also a 6 month old baby. They sat us at a table that was not able to sit 6 people and highchair. I asked the waiter since we were not seated comfortably or even fit at the table if they could pull the table next to us to fit us. When that pair was done eating. The waiter said he would ask. Then other people left that seated table and it was getting cleaned. And before they sat another table there. I informed them again that we had requested the additional space since we did not fit at the table. The waiter then said he asked the manager. The manager said no. Without even coming to see how uncomfortable and limited space there was to eat. I then requested before they sat another group to ask the manager to come to our table. They continue to bring a group of three people to be seated in a six person table. It was two small tables put together. When a booth straight across from where we were was about to be open. Mind you that they had sat two adults and a highchair at a 6 person table that they had sat down right before us. And they were saying they couldn't accommodate my family.
At this point the manager came. I asked her if how we were seated looked comfortable or even reasonable that we are crammed in this booth. She asked me how I requested the seating on the wait-list. I told her I requested 6 people seated and a baby in a highchair. Also they did not give me a highchair because obviously it didn't fit in the cramped corner seating area they placed us in. My baby is 6 months old and they gave me a booster seat. She is not capable of seating in that. We needed the high chair so that we could position her car seat in. There was not even room to get the table or even fit the car seat in the booth.
The manager agreed that the table did not seat us comfortably but began to blame us for not correctly registering on the waitlist. She said that they assumed that my group was five and highchair. I then asked her where on your application it stated that you assumed the high chair is part of 6 people. She said it doesn't say that they just assumed. Then I proceeded to ask.
If that was the case. When I checked in with my group they noticed I had 6 people and a baby. Why was this not addressed then. So they would seat us appropriately. She said had no answer. Just to tell me that my family would have to get up and go back and wait again for seating to open up.
We were already seated and drinks and appetizers were ordered. She expected us to get back up and wait again. When there was a side table they could pull right next to us to accommodate my group. Since they didn't even clean up yet or seat the table. It was not an unreasonable request.
As we were talking to her, her staff cleaned the table and sat a family of three there. She was even telling her staff why they sat them there. She was unwilling to accommodate us.
Then a bigger table opened up. And she asked if we would like to move. So I had to get my family of 6 and 6 month old baby up and move across the dinner room. Even though we were already seated and there was an additional table they could have just moved over to make the seating area comfortable and reasonable.
I am beyond disappointed and upset. In the treatment and customer service I received from both the waiters, the manager on shift. Even though everyone could clearly see that this seating area did not work for my family. And the fact that I had to go back and forth with the manager and then try to blame me. When her reasoning did not make any sense.
I am beyond disappointed. This has always been my tradition to come to Texas Roadhouse on my birthday. To say the least my night was ruined. I had lost my appetite. I couldn't even finish or enjoy my time with my family. After this experience I am sad to
Melissa Rosado
I registered on the application online for 6 people and a highchair on the wait-list. It was a 44-50 minute wait. I waited and then checked in when the whole party had arrived. I waited an additional 10-15 minutes to be seated. I had 4 adults and two children 5 and 10. Also a 6 month old baby. They sat us at a table that was not able to sit 6 people and highchair. I asked the waiter since we were not seated comfortably or even fit at the table if they could pull the table next to us to fit us. When that pair was done eating. The waiter said he would ask. Then other people left that seated table and it was getting cleaned. And before they sat another table there. I informed them again that we had requested the additional space since we did not fit at the table. The waiter then said he asked the manager. The manager said no. Without even coming to see how uncomfortable and limited space there was to eat. I then requested before they sat another group to ask the manager to come to our table. They continue to bring a group of three people to be seated in a six person table. It was two small tables put together. When a booth straight across from where we were was about to be open. Mind you that they had sat two adults and a highchair at a 6 person table that they had sat down right before us. And they were saying they couldn't accommodate my family.
At this point the manager came. I asked her if how we were seated looked comfortable or even reasonable that we are crammed in this booth. She asked me how I requested the seating on the wait-list. I told her I requested 6 people seated and a baby in a highchair. Also they did not give me a highchair because obviously it didn't fit in the cramped corner seating area they placed us in. My baby is 6 months old and they gave me a booster seat. She is not capable of seating in that. We needed the high chair so that we could position her car seat in. There was not even room to get the table or even fit the car seat in the booth.
The manager agreed that the table did not seat us comfortably but began to blame us for not correctly registering on the waitlist. She said that they assumed that my group was five and highchair. I then asked her where on your application it stated that you assumed the high chair is part of 6 people. She said it doesn't say that they just assumed. Then I proceeded to ask.
If that was the case. When I checked in with my group they noticed I had 6 people and a baby. Why was this not addressed then. So they would seat us appropriately. She said had no answer. Just to tell me that my family would have to get up and go back and wait again for seating to open up.
We were already seated and drinks and appetizers were ordered. She expected us to get back up and wait again. When there was a side table they could pull right next to us to accommodate my group. Since they didn't even clean up yet or seat the table. It was not an unreasonable request.
As we were talking to her, her staff cleaned the table and sat a family of three there. She was even telling her staff why they sat them there. She was unwilling to accommodate us.
Then a bigger table opened up. And she asked if we would like to move. So I had to get my family of 6 and 6 month old baby up and move across the dinner room. Even though we were already seated and there was an additional table they could have just moved over to make the seating area comfortable and reasonable.
I am beyond disappointed and upset. In the treatment and customer service I received from both the waiters, the manager on shift. Even though everyone could clearly see that this seating area did not work for my family. And the fact that I had to go back and forth with the manager and then try to blame me. When her reasoning did not make any sense.
I am beyond disappointed. This has always been my tradition to come to Texas Roadhouse on my birthday. To say the least my night was ruined. I had lost my appetite. I couldn't even finish or enjoy my time with my family. After this experience I am sad to
Kaia
My girlfriend and i went here for our anniversary yesterday and although it was Saturday and they were very busy, When we first entered the 2 girls at the door made tensions feel high and weren’t very welcoming, but our server ( i believe her name was natalee) completely changed that around! She was on top of her game, very kind, and very fast. She helped us decide on what drink to order and was very well informed about the menu. I ordered the herb crusted chicken, loaded mashed potatoes, and fresh vegetables everything was very good except the vegetables weren’t fully cooked. My girlfriend ordered the bacon burger and loaded baked potato, she loved it!! we also got fried pickles as an appetizer that we devoured. We will be back soon!
Atmosphere: 3
Food: 4
Service: 5
Ken k
Baked potato wasn't warm enough hot like it should be ribeye a little fatty salad came out first took a while wasn't able to finish and a steak was already there
Atmosphere: 4
Food: 3
Service: 4
Stephen Hibbeler
Manager John and waitress Laci are super cool, kind and understanding. Great service on top of great food ans drinks
Doreen Moore
Food and service is great. Can get quite loud.
Atmosphere: 3
Food: 5
Service: 5
Elana Bartman
We were disappointed at our visit tonight. We usually have great service here but tonight it was off and our table of four left not thrilled. Our server first kept asking if it was okay if she can come back in a couple of minutes come to find out she is sitting at a table with her friends. We ordered our food, we waited longer than usual for our food. During this time our server was still sitting at a table with her friends. Our food then came but none of our salads came out until after our food. Our service didn’t even know we didn’t get our salads. We asked the person who brought our food out for more steak sauce right away because ours was empty, but no one came back. Once we were ready to leave, we did not know where our server went and we found someone else and asked for a Togo box. It’s unfortunate to have a server who is not aware of what is going on at all, made it seem like she doesn’t have time for us, but is sitting at a table with friends for majority of our time there.
Atmosphere: 4
Food: 4
Service: 1
Catherine Hubrich
Clean, GREAT service (Rachel was our server) bone in Ribeye was phenomenal...worth every penny.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dinner Rolls with Cinnamon Butter
It was my first time eating at Texas Roadhouse. Their food was delicious 😋. Seasoned perfectly 👌. However, I didn't know they played so much country and western 😁. I have no problem with that, but they can share the music genres.
Atmosphere: 2
Food: 4
Service: 3
Joseph Naja
My husband and I had a very nice dinner, we payed for our meal asked for containers for our leftovers to take home we left our to go on the table and our drinks and jackets. Went to the restroom to find all our stuff drinks , meal to take home and our jackets discarded like trash
Atmosphere: 1
Food: 1
Service: 1
Gail Klein
Parking: New Berlin location went around 3:30 not crowded great service and. Prime rib was excellent..
Atmosphere: 5
Food: 5
Service: 5
Mashawn Oshkeshequoam
Food is crap. Everything it over cooked and when remade comes back over cooked. The staff is pathetic and useless.
Food was great tonight and we were seated quickly. And the service was absolutely awesome!!! Kayla was amazing and recommended great gluten free options for my son!
I registered on the application online for 6 people and a highchair on the wait-list. It was a 44-50 minute wait. I waited and then checked in when the whole party had arrived. I waited an additional 10-15 minutes to be seated. I had 4 adults and two children 5 and 10. Also a 6 month old baby. They sat us at a table that was not able to sit 6 people and highchair. I asked the waiter since we were not seated comfortably or even fit at the table if they could pull the table next to us to fit us. When that pair was done eating. The waiter said he would ask. Then other people left that seated table and it was getting cleaned. And before they sat another table there. I informed them again that we had requested the additional space since we did not fit at the table. The waiter then said he asked the manager. The manager said no. Without even coming to see how uncomfortable and limited space there was to eat. I then requested before they sat another group to ask the manager to come to our table. They continue to bring a group of three people to be seated in a six person table. It was two small tables put together. When a booth straight across from where we were was about to be open. Mind you that they had sat two adults and a highchair at a 6 person table that they had sat down right before us. And they were saying they couldn't accommodate my family. At this point the manager came. I asked her if how we were seated looked comfortable or even reasonable that we are crammed in this booth. She asked me how I requested the seating on the wait-list. I told her I requested 6 people seated and a baby in a highchair. Also they did not give me a highchair because obviously it didn't fit in the cramped corner seating area they placed us in. My baby is 6 months old and they gave me a booster seat. She is not capable of seating in that. We needed the high chair so that we could position her car seat in. There was not even room to get the table or even fit the car seat in the booth. The manager agreed that the table did not seat us comfortably but began to blame us for not correctly registering on the waitlist. She said that they assumed that my group was five and highchair. I then asked her where on your application it stated that you assumed the high chair is part of 6 people. She said it doesn't say that they just assumed. Then I proceeded to ask. If that was the case. When I checked in with my group they noticed I had 6 people and a baby. Why was this not addressed then. So they would seat us appropriately. She said had no answer. Just to tell me that my family would have to get up and go back and wait again for seating to open up. We were already seated and drinks and appetizers were ordered. She expected us to get back up and wait again. When there was a side table they could pull right next to us to accommodate my group. Since they didn't even clean up yet or seat the table. It was not an unreasonable request. As we were talking to her, her staff cleaned the table and sat a family of three there. She was even telling her staff why they sat them there. She was unwilling to accommodate us. Then a bigger table opened up. And she asked if we would like to move. So I had to get my family of 6 and 6 month old baby up and move across the dinner room. Even though we were already seated and there was an additional table they could have just moved over to make the seating area comfortable and reasonable. I am beyond disappointed and upset. In the treatment and customer service I received from both the waiters, the manager on shift. Even though everyone could clearly see that this seating area did not work for my family. And the fact that I had to go back and forth with the manager and then try to blame me. When her reasoning did not make any sense. I am beyond disappointed. This has always been my tradition to come to Texas Roadhouse on my birthday. To say the least my night was ruined. I had lost my appetite. I couldn't even finish or enjoy my time with my family. After this experience I am sad to
I registered on the application online for 6 people and a highchair on the wait-list. It was a 44-50 minute wait. I waited and then checked in when the whole party had arrived. I waited an additional 10-15 minutes to be seated. I had 4 adults and two children 5 and 10. Also a 6 month old baby. They sat us at a table that was not able to sit 6 people and highchair. I asked the waiter since we were not seated comfortably or even fit at the table if they could pull the table next to us to fit us. When that pair was done eating. The waiter said he would ask. Then other people left that seated table and it was getting cleaned. And before they sat another table there. I informed them again that we had requested the additional space since we did not fit at the table. The waiter then said he asked the manager. The manager said no. Without even coming to see how uncomfortable and limited space there was to eat. I then requested before they sat another group to ask the manager to come to our table. They continue to bring a group of three people to be seated in a six person table. It was two small tables put together. When a booth straight across from where we were was about to be open. Mind you that they had sat two adults and a highchair at a 6 person table that they had sat down right before us. And they were saying they couldn't accommodate my family. At this point the manager came. I asked her if how we were seated looked comfortable or even reasonable that we are crammed in this booth. She asked me how I requested the seating on the wait-list. I told her I requested 6 people seated and a baby in a highchair. Also they did not give me a highchair because obviously it didn't fit in the cramped corner seating area they placed us in. My baby is 6 months old and they gave me a booster seat. She is not capable of seating in that. We needed the high chair so that we could position her car seat in. There was not even room to get the table or even fit the car seat in the booth. The manager agreed that the table did not seat us comfortably but began to blame us for not correctly registering on the waitlist. She said that they assumed that my group was five and highchair. I then asked her where on your application it stated that you assumed the high chair is part of 6 people. She said it doesn't say that they just assumed. Then I proceeded to ask. If that was the case. When I checked in with my group they noticed I had 6 people and a baby. Why was this not addressed then. So they would seat us appropriately. She said had no answer. Just to tell me that my family would have to get up and go back and wait again for seating to open up. We were already seated and drinks and appetizers were ordered. She expected us to get back up and wait again. When there was a side table they could pull right next to us to accommodate my group. Since they didn't even clean up yet or seat the table. It was not an unreasonable request. As we were talking to her, her staff cleaned the table and sat a family of three there. She was even telling her staff why they sat them there. She was unwilling to accommodate us. Then a bigger table opened up. And she asked if we would like to move. So I had to get my family of 6 and 6 month old baby up and move across the dinner room. Even though we were already seated and there was an additional table they could have just moved over to make the seating area comfortable and reasonable. I am beyond disappointed and upset. In the treatment and customer service I received from both the waiters, the manager on shift. Even though everyone could clearly see that this seating area did not work for my family. And the fact that I had to go back and forth with the manager and then try to blame me. When her reasoning did not make any sense. I am beyond disappointed. This has always been my tradition to come to Texas Roadhouse on my birthday. To say the least my night was ruined. I had lost my appetite. I couldn't even finish or enjoy my time with my family. After this experience I am sad to
My girlfriend and i went here for our anniversary yesterday and although it was Saturday and they were very busy, When we first entered the 2 girls at the door made tensions feel high and weren’t very welcoming, but our server ( i believe her name was natalee) completely changed that around! She was on top of her game, very kind, and very fast. She helped us decide on what drink to order and was very well informed about the menu. I ordered the herb crusted chicken, loaded mashed potatoes, and fresh vegetables everything was very good except the vegetables weren’t fully cooked. My girlfriend ordered the bacon burger and loaded baked potato, she loved it!! we also got fried pickles as an appetizer that we devoured. We will be back soon!
Atmosphere: 3
Food: 4
Service: 5
Baked potato wasn't warm enough hot like it should be ribeye a little fatty salad came out first took a while wasn't able to finish and a steak was already there
Atmosphere: 4
Food: 3
Service: 4
Manager John and waitress Laci are super cool, kind and understanding. Great service on top of great food ans drinks
Food and service is great. Can get quite loud.
Atmosphere: 3
Food: 5
Service: 5
We were disappointed at our visit tonight. We usually have great service here but tonight it was off and our table of four left not thrilled. Our server first kept asking if it was okay if she can come back in a couple of minutes come to find out she is sitting at a table with her friends. We ordered our food, we waited longer than usual for our food. During this time our server was still sitting at a table with her friends. Our food then came but none of our salads came out until after our food. Our service didn’t even know we didn’t get our salads. We asked the person who brought our food out for more steak sauce right away because ours was empty, but no one came back. Once we were ready to leave, we did not know where our server went and we found someone else and asked for a Togo box. It’s unfortunate to have a server who is not aware of what is going on at all, made it seem like she doesn’t have time for us, but is sitting at a table with friends for majority of our time there.
Atmosphere: 4
Food: 4
Service: 1
Clean, GREAT service (Rachel was our server) bone in Ribeye was phenomenal...worth every penny.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dinner Rolls with Cinnamon Butter
Great steaks! Nice staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Fries, House Salad
Restaurantji Recommends
Nice place, great BBQ ribs, blooming onion!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blooming Onion
It was my first time eating at Texas Roadhouse. Their food was delicious 😋. Seasoned perfectly 👌. However, I didn't know they played so much country and western 😁. I have no problem with that, but they can share the music genres.
Atmosphere: 2
Food: 4
Service: 3
My husband and I had a very nice dinner, we payed for our meal asked for containers for our leftovers to take home we left our to go on the table and our drinks and jackets. Went to the restroom to find all our stuff drinks , meal to take home and our jackets discarded like trash
Atmosphere: 1
Food: 1
Service: 1
Parking: New Berlin location went around 3:30 not crowded great service and. Prime rib was excellent..
Atmosphere: 5
Food: 5
Service: 5
Food is crap. Everything it over cooked and when remade comes back over cooked. The staff is pathetic and useless.
Atmosphere: 1
Food: 1
Service: 1
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