My friend and I ordered Culver's through Door Dash. I ordered the fish sandwich. Immediately after my friend sent in the order I called to make sure NO tarter sauce due to an egg ALLERGY in the mayonnaise. The gentleman that took my call said he'd make sure there wouldn't be any tarter sauce on my sandwich. I gave him the name on the Door Dash order so he would know which customer.
The order comes and there is tarter sauce on the sandwich. Money wasted as I am severely allergic and will immediately go into anaphylaxis. I am starving at work. At least my French fries were good.
Food: 5
Service: 1
Jason Eisenman
Super friendly. Gave me phenomenal service, despite me being “THAT GUY” and showing up three minutes before close. Logan had an outstanding attitude and should get a raise!! Thanks to all.
Atmosphere: 5
Food: 5
Service: 5
Sam and Megan Edwards
Went through the drive thru for custard on a busy Friday. Ordered two cones and a sundae, and at the window we were handed 3 dishes of liquid custard and an apology. I appreciate the apology, but would also appreciate being told when we ordered that there was no frozen custard. I understand the crew is young, but I would hope there was a manager to prevent this. Won’t be back.
Atmosphere: 2
Food: 1
Service: 2
Mary Koch
Best burgers and soft serve
Atmosphere: 5
Food: 5
Service: 5
Cole Gruncel
The manager Tim is the RUDEST Culvers employee I have ever spoken to. Great food and great staff, but it’s run by someone who clearly doesn’t care about customer service
Human Being6
First off, the food is excellent nearly all the time. Mistakes are made on occasion, but it's not to the extent that I am dissuaded from coming back for more. This place gets really busy during any mealtime. That should be no surprise to anyone. Reviews complaining that the line is long during lunch/dinner should be ignored because those complaints are absurd. They do a very good job considering how busy it gets. My main complaint is their online ordering process, or lack thereof. The online ordering is fine, but getting your food is the atrocious part of the process. There really is no process for retrieving your food from the interior of the location. When you walk in for an online order, you have to wait in line to tell someone you're here for an online order. Then, you're usually told your meal is not yet ready. So, in this situation, I ask how will I know when it is ready? Cashiers have no response because there is no process for this. I have stood there waiting for 10-20 minutes, all to find out my food was sitting there ready all along. Needless to say, that means the food was lukewarm or even cold. If they would either discontinue online ordering or create a simple pickup process, this would not be the huge problem it is. But again, the food is great. I gave up on online ordering. I now am strategic about when I go to Culver's. I avoid the rush of mealtimes and eat a little later than most people do. Short wait, great burgers, chicken, fries, and they do have very good/friendly workers.
UPDATE: the new crispy spicy chicken sandwich is not better than its predecessor. It's still good, but it's a step down from its predecessor. The only improvement made is that they made mayo a default topping/ingredient for the new sandwich. I also find it interesting that they did not change the tenders at all. I am assuming they went with a different supplier/product for the chicken breasts due to price increases, but they were able to continue selling the classic tenders.
Atmosphere: 3
Food: 5
Service: 4
Martin D'Amour
I ordered a double hamburger with the works in the drive thru. The worker on the speaker thought that I wanted a cheeseburger. Took a bit to clear it up. No big deal. My hamburger showed up at my car in a perfectly acceptable time frame. I checked the burger before I took my first bite. No onions. FWIW, I usually drive to Culver’s in Hartland. The seem to do much better… I waited until the delivery person came out the next time because there was a vehicle in line ahead of me. I explained to him as clearly as I could that they missed the onions. I handed him the burger asking that it be remade. He came back a little while later handing me back my original burger and a separate box of onions. When I got asked “What can I make fresh for you today”? Apparently I can get fresh onions separately from a kinda cooled down burger.
Atmosphere: 4
Food: 2
Service: 2
Carole Valentine
Love this Culvers
Atmosphere: 5
Food: 5
Service: 5
Jesus Gomez
Nice place to eat, they are very friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Single Butterburger Cheese
Shauna
Im torn. Normally I have a pretty good experience here but this wasn't good. I ended up throwing most of it away. I got the 2 piece fish dinner. I didn't expect greatness considering it was a fast food place but I also didn't expect it to be horrible. It tasted like the oil hadn't been changed in a long time. Im gonna chalk it up as a bad day.
Ordered the grilled chicken sandwich value meal. I’m not sure what they did to the chicken but it was way too salty and was like rubber. The lettuce was mushy and it ended up in the garbage, I wouldn’t even feed it to a dog. The fries were perfect and the snicker swirl ice cream was wonderful. Probably won’t return, I have had many orders messed up not discovered until I got home.
Food: 2
Service: 4
Henry Lennington
Dirty tables every time i go, tiny portions on custard, and pricy.
Atmosphere: 2
Food: 3
Service: 4
Diane Sebion
Culvert is great no matter where it's located.
Atmosphere: 5
Food: 5
Service: 5
Bonnee Case
Custard was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish Sandwich, Sandwich, Cheese Curds
Elyse Lane
First timer!!! Loved my bacon cheeseburger, was just a touch to cool when served but really tasty. GREAT crispy fries and old fashoned onion rings! Server at the table was grumpy, oh well.
My friend and I ordered Culver's through Door Dash. I ordered the fish sandwich. Immediately after my friend sent in the order I called to make sure NO tarter sauce due to an egg ALLERGY in the mayonnaise. The gentleman that took my call said he'd make sure there wouldn't be any tarter sauce on my sandwich. I gave him the name on the Door Dash order so he would know which customer.
The order comes and there is tarter sauce on the sandwich. Money wasted as I am severely allergic and will immediately go into anaphylaxis. I am starving at work. At least my French fries were good.
Food: 5
Service: 1
Super friendly. Gave me phenomenal service, despite me being “THAT GUY” and showing up three minutes before close. Logan had an outstanding attitude and should get a raise!! Thanks to all.
Atmosphere: 5
Food: 5
Service: 5
Went through the drive thru for custard on a busy Friday. Ordered two cones and a sundae, and at the window we were handed 3 dishes of liquid custard and an apology. I appreciate the apology, but would also appreciate being told when we ordered that there was no frozen custard. I understand the crew is young, but I would hope there was a manager to prevent this. Won’t be back.
Atmosphere: 2
Food: 1
Service: 2
Best burgers and soft serve
Atmosphere: 5
Food: 5
Service: 5
The manager Tim is the RUDEST Culvers employee I have ever spoken to. Great food and great staff, but it’s run by someone who clearly doesn’t care about customer service
First off, the food is excellent nearly all the time. Mistakes are made on occasion, but it's not to the extent that I am dissuaded from coming back for more. This place gets really busy during any mealtime. That should be no surprise to anyone. Reviews complaining that the line is long during lunch/dinner should be ignored because those complaints are absurd. They do a very good job considering how busy it gets. My main complaint is their online ordering process, or lack thereof. The online ordering is fine, but getting your food is the atrocious part of the process. There really is no process for retrieving your food from the interior of the location. When you walk in for an online order, you have to wait in line to tell someone you're here for an online order. Then, you're usually told your meal is not yet ready. So, in this situation, I ask how will I know when it is ready? Cashiers have no response because there is no process for this. I have stood there waiting for 10-20 minutes, all to find out my food was sitting there ready all along. Needless to say, that means the food was lukewarm or even cold. If they would either discontinue online ordering or create a simple pickup process, this would not be the huge problem it is. But again, the food is great. I gave up on online ordering. I now am strategic about when I go to Culver's. I avoid the rush of mealtimes and eat a little later than most people do. Short wait, great burgers, chicken, fries, and they do have very good/friendly workers.
UPDATE: the new crispy spicy chicken sandwich is not better than its predecessor. It's still good, but it's a step down from its predecessor. The only improvement made is that they made mayo a default topping/ingredient for the new sandwich. I also find it interesting that they did not change the tenders at all. I am assuming they went with a different supplier/product for the chicken breasts due to price increases, but they were able to continue selling the classic tenders.
Atmosphere: 3
Food: 5
Service: 4
I ordered a double hamburger with the works in the drive thru. The worker on the speaker thought that I wanted a cheeseburger. Took a bit to clear it up. No big deal. My hamburger showed up at my car in a perfectly acceptable time frame. I checked the burger before I took my first bite. No onions. FWIW, I usually drive to Culver’s in Hartland. The seem to do much better… I waited until the delivery person came out the next time because there was a vehicle in line ahead of me. I explained to him as clearly as I could that they missed the onions. I handed him the burger asking that it be remade. He came back a little while later handing me back my original burger and a separate box of onions. When I got asked “What can I make fresh for you today”? Apparently I can get fresh onions separately from a kinda cooled down burger.
Atmosphere: 4
Food: 2
Service: 2
Love this Culvers
Atmosphere: 5
Food: 5
Service: 5
Nice place to eat, they are very friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Single Butterburger Cheese
Im torn. Normally I have a pretty good experience here but this wasn't good. I ended up throwing most of it away. I got the 2 piece fish dinner. I didn't expect greatness considering it was a fast food place but I also didn't expect it to be horrible. It tasted like the oil hadn't been changed in a long time. Im gonna chalk it up as a bad day.
Atmosphere: 5
Food: 1
Service: 5
Restaurantji Recommends
Ordered the grilled chicken sandwich value meal. I’m not sure what they did to the chicken but it was way too salty and was like rubber. The lettuce was mushy and it ended up in the garbage, I wouldn’t even feed it to a dog. The fries were perfect and the snicker swirl ice cream was wonderful. Probably won’t return, I have had many orders messed up not discovered until I got home.
Food: 2
Service: 4
Dirty tables every time i go, tiny portions on custard, and pricy.
Atmosphere: 2
Food: 3
Service: 4
Culvert is great no matter where it's located.
Atmosphere: 5
Food: 5
Service: 5
Custard was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish Sandwich, Sandwich, Cheese Curds
First timer!!! Loved my bacon cheeseburger, was just a touch to cool when served but really tasty. GREAT crispy fries and old fashoned onion rings! Server at the table was grumpy, oh well.
Atmosphere: 5
Food: 4
Service: 3
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