Jimmy John's

Not freaky fast

Atmosphere: 3

Food: 4

Service: 3

Unsanitary situation. I ordered a #2 on Sunday 9/15/2024 in shop around 12:45 pm. While waiting for my sandwich I was near the end of the line after getting my drink. While the team who was making sandwiches were chatting with each other the worker at the middle of the line opened their mouth and a piece of chewing gum fell out. They attempted to catch the gum and it made contact with their gloved hand. The gum ended up on the ground. I watched closely and this individual did not change gloves, and continued making orders.

I did appreciate the fact that they issued me a full cash refund with no hesitation. I offered to pay for the drink but they refunded the full order amount. I pointed out what I had observed and the individual who had the gum dropping incident did change gloves.

The individual running the register didn't know how to make the refund, so they were assisted by the person at the front of the line. This person had their right hand on bread ready to make sandwiches and was tapping the register screen with their left gloved hand. They returned with both hands to the next loaf of bread, after contacting the cash register. They did then change gloves, but only after touching the bread.

I worked at a Jimmy Johns in my late teens and early twenties and we upheld an impeccable standard of cleanliness and food safety. I'm a huge JJ's fan, and have never seen this type of offense in any other location I've visited.

If you own this franchise you'll see a refunded transaction for $11 dollars and change in cash at around the time and date I noted in the beginning of this review. The exact order was for a #2 add cheese, extra mayo, ez mustard, and a large fountain drink. You should review food safety standards with your staff.

Not sure what’s going on at this location, seem we are freaky slow lately. have had three straight orders over the last month that have taken 45-60 minutes from when it’s “out for delivery” and delivery address is 4 minutes away. Switching to Cousins….

If I wanted to wait 12 minutes for my sandwich, I’d go to Panera. Isn’t Jimmy John’s supposed to be fast?

Slowest service of any JJ I’ve ever been to. I literally waited 18min for one single sub. The workers have zero urgency to make your food as they continue making sandwiches for I’m assuming large online orders even though you only have one sub you’re waiting on. Other locations usually have your sub made by the time you walk to the end of the counter. Not here. You WILL wait even if all you need is a crumb.

Atmosphere: 1

Food: 5

Service: 1

Went and ordered a combo meal for my wife and then a piece of baked French bread, which is advertised on their menu. Staff refused to sell me a piece of bread stating that they often run low or out prior to closing and can't waste it on me. Told me to come back in the morning when they open. If you are going to permit this then remove the bread from your menu. Pasted a screenshot below. It's not the customer's fault the store doesn't bake enough bread. Lost a customer.

Atmosphere: 1

Food: 1

Service: 1

Jimmy John's is still freaky fast and the food is great. The service in Oconomowoc was great and the staff was very friendly. The prices are still reasonable for the amount of sandwich you get. The restaurant was tidy and I love the Jimmy John's style. They are conveniently located.

Atmosphere: 5

Food: 5

Service: 5

8 minutes waiting for one sub. And NOBODY ELSE IN THE STORE. Four workers spent the entire time making subs for an online order. That’s the system? Not having one person make the subs for people in store, and the others making the online orders? Sadly, this Jimmy John’s has become like the horrible service at a Taco Bell.

Excellent food, nice staff, and a clean environment. Thanks for actually being open during your posted business hours. Unfortunately, the Delafield shop usually closes up early.

Atmosphere: 5

Food: 5

Service: 5

-10*!!!!They have rude employees here that don’t respect other people’s property. An employee parked me in and then laughed and smiled about it when she had to move her car. Rude, disrespectful and entitled. I would never give them business as they didn’t even apologize for her. If this is how they let their employees act I can bet they don’t care about anything else either!

Atmosphere: 1

Service: 1

I'm docking a star due to me never getting mayo packets. I love JJ, but dang can ya'll please remember my mayo ?

Atmosphere: 5

Food: 4

Service: 5

Fast, good

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Roast Beef

Jimmy John's is my favorite sub shop in the area. They have many different sandwiches for whatever mood my belly's in and your sandwich is always packed full of meat and veggies.

Atmosphere: 5

Food: 5

Service: 5

It was not good, there service was not good it took 20 minutes just to get 2 subs and is was not even busy.the meat and lettuce did not taste right the lettuce had a funky taste and the meat was dry and had lots of red marks.every single table was dirty and some were rotated.DO NOT GO THERE IT WILL BE A MISTAKE !

Atmosphere: 1

Food: 1

Service: 1

I recently had a fantastic experience at Jimmy John's! Their subs are a cut above the rest. The bread was fresh and the ingredients were top-notch, creating a satisfying and flavorful meal. What really impressed me was the speed of service - they live up to their "Freaky Fast" motto. I placed my order, and it felt like the sandwich was in my hands in no time. The staff was courteous and efficient, making the whole experience even more enjoyable. Whether you're in a rush or looking for a tasty sub, Jimmy John's is a go-to spot for a quick and delicious meal.

Recommended dishes: Double Roast Beef, Ham & Bacon, Provolone Chelse