Subway
1424 Olympia Fields Dr, Oconomowoc
(262) 567-6603
Recent Reviews
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Friendly staff, made my sandwich with extra pickles like I asked, without being stingy or complaining! They take coupons! Nuff said!
Atmosphere: 5
Food: 5
Service: 5
The two young men that made our subs did an outstanding job. Thank you
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Wrap, Raspberry Cheesecake Cookie
The lady put cheese sauce on my sub without asking me instead of shredded cheese. Then after the 2nd bite I had to go up and ask them to reheat the sb because my steakand cheese sub was cold! Now the veggies are soft. I'll never go back to this subway ever again!! Very disappointedđ„”
Atmosphere: 3
Food: 2
Service: 3
Pre-order was ready when I got there. Subs were great.
Atmosphere: 4
Food: 5
Service: 5
There is no subway here. Itâs by the dollar tree
Their employee, Nikita, I believe her name was, was so sweet and helpful while I was in today and my sandwich is perfect!
Food: 5
Service: 5
We ordered online. When picking up order the workers gave us the wrong bag which we realized after getting in the car. When we went back in they didn't apologize or anything. Just shrugged it off like too bad we inconvenienced you. The food was great but service was lacking.
Food: 5
Service: 3
Friday. Had an experience with an employee that lacked cleanliness. This individual had quite a bit of dandruff on his shoulders / shirt and was leaning over the food while he was preparing the order. I discovered this while another employee was processing the payment for the order to which I was then stuck. As not to embarress the employee in front of his coworker, I took the order and placed it in the trash as I walked out and decided it was best to remedy the situation with a manager at a later time.Saturday. I got in touch with whom I believe to be franchisee owner (Lisa) and she said she look into the issue come Monday.Monday. I received a call and it was explained to me that she reviewed the camera footage and she saw that her employee was wearing a hat? (which he was) and denied my refund. She follow-up by harassing me when I explained the situation to her. In fact, she wanted to hear nothing of it and threatened to call the police after I explained that I would file a complaint with my credit card.I should have requested a refund at that exact moment. But I chose what I thought to be a more delicate approach that seemed more reasonable, and easier to navigate between business owner and employee vs. a potential confrontation between me and employee, and the embarrassment in front of this individuals coworker.Cleanliness is a matter of fact when it comes to food service. No matter what. There are absolutely no exceptions to this rule.The charge has since been disputed, solving the issue.
There was a line when we entered, but we were out with our food within 15 minutes. Great experience and food was good as well.
Atmosphere: 5
Food: 5
Service: 5
We called ahead to make sure they take coupons. She said âyes, one per person per dayâ. 4 of us walk in (two adults and our two kids) with three coupons and she says âIâm not taking all three, one per groupâ. I reminded her of the one per person per day. âShe ended up taking 2 of them but had to use 2 different cards. Then at the end I asked the young man at the register what size drink with the combo should we take. She yelled from the other end âSMALL!!â. Definitely no customer service engagement skills. Still got to use 2 coupons but was not a pleasant experience at all.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Really Nice People serving! Great food!
Will come back again!
Came in on my lunch break and was patient with only 2 ladys in front of me. The girl working by herself precedes to tell me she has to do an online order.. after I was already waiting at least 5 minutes. Now impatiently preparing my sub, she was rude and rolled her eyes at me. Did not offer me a bag togo. Worst customer service experience ever at this location. And was late for my lunch. with the store EMPTY. Thanks! 0 stars.
It's just a Subway but the service was awesome and so was my sandwich. I'll definitely be coming back for another.
Atmosphere: 3
Food: 5
Service: 5
Josh made my entire day! Such a sweet guy, fantastic attitude and service.
Really Nice People serving! Great food!
Will come back again!
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