I hadn’t eaten there in a few years, but decided to go for their Friday fish fry this weekend. Our sever was very busy, and it was obvious that she did not care to engage in any unnecessary conversation. I ordered the broiled Cod. The edges were dry and tough as though there was freezer burn. The center of the Cod filets were gray and cold. Ian not one to create an issue and send food back. I will not return.
Atmosphere: 5
Food: 1
Service: 3
Naomi Stewart
My family from Arizona and I went specifically for a fish fry on a Friday night. I love that you can make a reservation. We didn't have to wait long for our table for our large group of 10. Everyone loved the food. Especially the haystack onion rings. Our server, Mary A was awesome! Our water was constantly being refilled. However, the air conditioning must have been broken. It was extremely uncomfortable in the dining room and even the staff looked warm out from the heat. It was an extremely hot day, but we were back in a corner and had two little children who became very fussy because it was so uncomfortable. I only can give a 3 rating because it was so hot and uncomfortable!
David Heather
We have been coming to the Butler Inn for over 20+ years, absolutely love the staff, they feel like family - the food is always top notch. One of our favorite experiences is to sit at the bar, meet people and have our dinner, Not sure why the new owners cannot fix the A/C in the bar area. It looks second rate to have a big fan behind the bar so the bartender doesn’t sweat. It has been almost 5 weeks. Before I retired I worked I worked in the HVAC construction industry for 41 yrs, nothing takes 5 weeks to fix. We have actually changed our eating patterns to take the Buttler Inn out of our standard rotation because of the lack of A/C in the bar area - stopped in again tonight to see what is going on with the A/C and again there is a fan behind the bar, sad because we truly enjoy coming here. Hoping that they get this fixed.
Atmosphere: 3
Food: 5
Service: 5
Nikki Lynn
Absolutely terrible experience, will never go back or recommend to anyone. We had 2 gift cards one from our wedding and one as a Christmas gift to use for our anniversary dinner tonight. We live about 30 minutes away so we don’t get down in that area much so we saved them for a special occasion, Our wedding anniversary tonight. When you go somewhere with $200 to spend, you do just that. So we ordered steak and lobster. Food was good but not great, I am not just saying that because of our experience. Leah our server was fantastic. The dining room was filled with fruit flies. We go to check out after ordering a few thank you desserts to our parents for watching our baby - come to find out they had JUST changed their gift card policy 9 days prior and our $200 gift cards were no longer redeemable. Imagine that!!! The manager who stopped by our table even admitted that one of the gift cards was barely at the cut off for expiring. Although the cards themselves said no expiration date nor was this policy change put on social media or we wouldn’t have bothered. So they wouldn’t honor anything - which coming from dining line of work is absolutely appalling they didn’t honor at least partial of it or comp a dessert or appetizer to make it right. We will be emailing ownership. You should be ashamed
Atmosphere: 2
Food: 2
Service: 5
Cody Duquaine
What should have been a great dining experience for an anniversary, turned into an absolute disaster. The food was fine, minus the constant fruit flies that were buzzing all over the place. The food quality was fine, nothing that made it memorable one way or the other. However, the deep fried lobster was pretty good, I’ll remember that. We ordered 3 deserts to go, and waited for the bill. What I’m assuming was a “manager” that came out, letting us know that our gift certificates were no longer valid, and it was posted on their front door. Unfortunately this was our first time to the Butler Inn, so we never saw the 8.5x11 sheet of paper stapled to an interior wall, saying that effective June 1st gift certificates are no longer valid. June 10th was our anniversary, so we had just missed the “cut off.” Her suggestion was to call Louie if I knew him, who the heck is Louie. “I’m sorry, you were so close to the dead line.” $200 in gift certificates with no expiration date on them, suddenly invalid. Poor business practice, poor management, and a poor example of a “super club.” We won’t be back, nor will I support any of the business connected to Butler Inn, whether it’s the Copper Dock, The Reserve, or Sandra’s on the Park. A rejected $200 gift certificate, lost you business, leaving a bad taste. Hopefully others will see this review, and think twice about supporting this business.
Leah our server was great.
Atmosphere: 3
Food: 3
Service: 1
M Malone
Delicious food. Excellent service. Pleasant surroundings.
Atmosphere: 5
Food: 5
Service: 5
Susan Steed
Went there for a seminar. It was a bit crowded, but the food was excellent. Steak was done perfectly for me.
Atmosphere: 5
Food: 5
Service: 5
Dan Broncowski
Went to Butler Inn with a party of 5 and had a fantastic experience! The steaks were cooked perfectly and everything came out hot and delicious. The service was excellent all night and the staff made us feel very welcome. And the ice cream drinks are an absolute must — the perfect way to end the meal! Definitely one of the best supper club spots around. We’ll be back soon!
Atmosphere: 5
Food: 5
Service: 5
Brian A
Service was good, but not great. Took too long to get our check. Food is mediocre for this price point. My steak was over cooked, asked for medium but it was well done; no pink. Steak quality just OK, not good for this price point. Ribeye's should be juicy, not on the dry side. Carpet was pretty dirty. No decor on the plain walls. Wine selection was good, but again not great for what is supposed to be a high-end steak house.
Atmosphere: 2
Food: 2
Service: 3
John J
Mother’s Day brunch at Butler Inn of Pewaukee was absolutely amazing! The place was packed, which tells you everything you need to know about how great it is. Even with the busy crowd, the staff worked incredibly hard and kept everything moving smoothly. The food was fresh, delicious, and definitely worth the wait. From the brunch selection to the service and atmosphere, everything made for a wonderful Mother’s Day experience. Can’t wait to come back again!
My friend and I attended Mother’s Day brunch yesterday and were very disappointed. We were seated at a table crammed between two, full, 8-top tables. I asked to be moved and we were simply relocated to another 2-top, also crowded by two other large tables. Food selections were mediocre. It would’ve been nice to see more brunch-style items (Eggs Benedict, Belgian waffles, etc). Several plates throughout the buffet were dirty, and the glasses on the table were covered in water spots. Overall atmosphere is very tired. Place needs a thorough cleaning and a refresh on furnishings and decor. Our server was very sweet, but when the bill came, we were surprised to see the gratuity had already been added! There were only two of us and it was a buffet-style brunch! We obviously would have left a nice tip anyway, but I thought it was a bit presumptuous to include the gratuity on a bill for only 2 people, for a meal we mostly served ourselves! I went to the Butler Inn many years ago and had a much better experience. Not sure what happened over the years, but it was a shame given our expectations. 🙁
Atmosphere: 1
Food: 1
Service: 3
Michael Adamec
This was the first fancy restaurant my parents took me to when i was a kid 20 some years ago. A premium steakhouse with a full dining room, top-notch service and an excellent steak. Today, not so much.
We have returned many times and continued to watch this place slowly go down hill and last night was our last visit to the Butler Inn.
For starters, the house cab was worse than an Aldi wine. We ordered the calamari as an appetizer and it was inedible. Completely over-fried, chewy and stale. You could taste how old the fryer oil was, many weeks without being changed. Our waitress did nothing, not even offer us an opportunity to order something else, just took the food and ignored us for probably 20-30 minutes.
The water was disgusting. Hundreds of little floaters swirling around in our glass so you can tell the water pitchers aren’t being cleaned whatsoever.
The steak: i have always gotten the 16oz louie and it was fine, nothing special. Flavor was decent and meat quality was just ok. The “haystack” onion strings were closer to an onion ring and rather soggy.
The dessert tasted like a basic sysco, off the shelf slice of cheesecake. You can definitely get better food with better elsewhere for sure, not coming back.
Atmosphere: 3
Food: 2
Service: 2
javamama
The waitstaff are amazing, the bartender was also amazing, the taste of the food was good. We had a reservation, arrived early we're offered our table immediately if we wanted it early. We were sat on time after having a drink at the bar. Highly recommend the blush wines! Consistently having water refilled, waitstaff is on the ball! However, as soon as we were sat and plates were being removed, my plate was stuck to the table with a chewed up piece of gum. This was immediately remedied with a new table cloth, all new place settings, and we were given two complementary glasses of wine. The server was great about it, amazing server! The onion tangler appetizer was very under cooked, decided to just bring home to reheat properly. When we received our steaks; mine was ordered medium, it came out rare, my husband ordered a bone in ribeye medium rare, he received a boneless cooked medium well. Still definitely charged for the bone-in. The flavor of the steaks, amazing! How they were prepared though... After reading reviews, we are not the first to experience this. Do not recommend the Santa Rita wines, maybe we had a bad batch, but tasted like shoe polish smells. And we do love wine. We just ate the food, after already complaining once for the gum we didn't want to again, choked down the wine, enjoyed the atmosphere, paid and left. We really, really wanted to give a 5 star from the beginning due to the extremely high bill we would have, but one thing after another, sadly it's just a 3.
Atmosphere: 5
Food: 3
Service: 5
Donald Smith
We made reservations weeks before the date, but ended up waiting for over an hour past the reservation time due to their poor planning and lack of organization. This is a place I will never visit again. The place is extremely loud and disfunctional.
Atmosphere: 1
Food: 3
Service: 1
Dawn
The waitstaff was outstanding. The food was even better. The shrimp cocktail to start was amazing. HUGE shrimp and just so tasty and fresh. We had the filet and lobster tail dinner with dessert. The filet was cooked to perfection. The lobster was delicious. It was so much food that we definitely had to take more than half home. The ambience is like a classy supper club. Seating was comfy and not cramped with tons of tables so there was room to get to your table. Overall this is a great place to eat and have a fine dining experience.
I hadn’t eaten there in a few years, but decided to go for their Friday fish fry this weekend. Our sever was very busy, and it was obvious that she did not care to engage in any unnecessary conversation. I ordered the broiled Cod. The edges were dry and tough as though there was freezer burn. The center of the Cod filets were gray and cold. Ian not one to create an issue and send food back. I will not return.
Atmosphere: 5
Food: 1
Service: 3
My family from Arizona and I went specifically for a fish fry on a Friday night. I love that you can make a reservation. We didn't have to wait long for our table for our large group of 10. Everyone loved the food. Especially the haystack onion rings. Our server, Mary A was awesome! Our water was constantly being refilled. However, the air conditioning must have been broken. It was extremely uncomfortable in the dining room and even the staff looked warm out from the heat. It was an extremely hot day, but we were back in a corner and had two little children who became very fussy because it was so uncomfortable.
I only can give a 3 rating because it was so hot and uncomfortable!
We have been coming to the Butler Inn for over 20+ years, absolutely love the staff, they feel like family - the food is always top notch. One of our favorite experiences is to sit at the bar, meet people and have our dinner, Not sure why the new owners cannot fix the A/C in the bar area. It looks second rate to have a big fan behind the bar so the bartender doesn’t sweat. It has been almost 5 weeks. Before I retired I worked I worked in the HVAC construction industry for 41 yrs, nothing takes 5 weeks to fix. We have actually changed our eating patterns to take the Buttler Inn out of our standard rotation because of the lack of A/C in the bar area - stopped in again tonight to see what is going on with the A/C and again there is a fan behind the bar, sad because we truly enjoy coming here. Hoping that they get this fixed.
Atmosphere: 3
Food: 5
Service: 5
Absolutely terrible experience, will never go back or recommend to anyone. We had 2 gift cards one from our wedding and one as a Christmas gift to use for our anniversary dinner tonight. We live about 30 minutes away so we don’t get down in that area much so we saved them for a special occasion, Our wedding anniversary tonight. When you go somewhere with $200 to spend, you do just that. So we ordered steak and lobster. Food was good but not great, I am not just saying that because of our experience. Leah our server was fantastic. The dining room was filled with fruit flies. We go to check out after ordering a few thank you desserts to our parents for watching our baby - come to find out they had JUST changed their gift card policy 9 days prior and our $200 gift cards were no longer redeemable. Imagine that!!! The manager who stopped by our table even admitted that one of the gift cards was barely at the cut off for expiring. Although the cards themselves said no expiration date nor was this policy change put on social media or we wouldn’t have bothered. So they wouldn’t honor anything - which coming from dining line of work is absolutely appalling they didn’t honor at least partial of it or comp a dessert or appetizer to make it right. We will be emailing ownership. You should be ashamed
Atmosphere: 2
Food: 2
Service: 5
What should have been a great dining experience for an anniversary, turned into an absolute disaster. The food was fine, minus the constant fruit flies that were buzzing all over the place. The food quality was fine, nothing that made it memorable one way or the other. However, the deep fried lobster was pretty good, I’ll remember that. We ordered 3 deserts to go, and waited for the bill. What I’m assuming was a “manager” that came out, letting us know that our gift certificates were no longer valid, and it was posted on their front door. Unfortunately this was our first time to the Butler Inn, so we never saw the 8.5x11 sheet of paper stapled to an interior wall, saying that effective June 1st gift certificates are no longer valid. June 10th was our anniversary, so we had just missed the “cut off.” Her suggestion was to call Louie if I knew him, who the heck is Louie. “I’m sorry, you were so close to the dead line.” $200 in gift certificates with no expiration date on them, suddenly invalid. Poor business practice, poor management, and a poor example of a “super club.” We won’t be back, nor will I support any of the business connected to Butler Inn, whether it’s the Copper Dock, The Reserve, or Sandra’s on the Park. A rejected $200 gift certificate, lost you business, leaving a bad taste. Hopefully others will see this review, and think twice about supporting this business.
Leah our server was great.
Atmosphere: 3
Food: 3
Service: 1
Delicious food. Excellent service. Pleasant surroundings.
Atmosphere: 5
Food: 5
Service: 5
Went there for a seminar. It was a bit crowded, but the food was excellent. Steak was done perfectly for me.
Atmosphere: 5
Food: 5
Service: 5
Went to Butler Inn with a party of 5 and had a fantastic experience! The steaks were cooked perfectly and everything came out hot and delicious. The service was excellent all night and the staff made us feel very welcome. And the ice cream drinks are an absolute must — the perfect way to end the meal! Definitely one of the best supper club spots around. We’ll be back soon!
Atmosphere: 5
Food: 5
Service: 5
Service was good, but not great. Took too long to get our check. Food is mediocre for this price point. My steak was over cooked, asked for medium but it was well done; no pink. Steak quality just OK, not good for this price point. Ribeye's should be juicy, not on the dry side. Carpet was pretty dirty. No decor on the plain walls. Wine selection was good, but again not great for what is supposed to be a high-end steak house.
Atmosphere: 2
Food: 2
Service: 3
Mother’s Day brunch at Butler Inn of Pewaukee was absolutely amazing! The place was packed, which tells you everything you need to know about how great it is. Even with the busy crowd, the staff worked incredibly hard and kept everything moving smoothly. The food was fresh, delicious, and definitely worth the wait. From the brunch selection to the service and atmosphere, everything made for a wonderful Mother’s Day experience. Can’t wait to come back again!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My friend and I attended Mother’s Day brunch yesterday and were very disappointed. We were seated at a table crammed between two, full, 8-top tables. I asked to be moved and we were simply relocated to another 2-top, also crowded by two other large tables. Food selections were mediocre. It would’ve been nice to see more brunch-style items (Eggs Benedict, Belgian waffles, etc). Several plates throughout the buffet were dirty, and the glasses on the table were covered in water spots. Overall atmosphere is very tired. Place needs a thorough cleaning and a refresh on furnishings and decor. Our server was very sweet, but when the bill came, we were surprised to see the gratuity had already been added! There were only two of us and it was a buffet-style brunch! We obviously would have left a nice tip anyway, but I thought it was a bit presumptuous to include the gratuity on a bill for only 2 people, for a meal we mostly served ourselves! I went to the Butler Inn many years ago and had a much better experience. Not sure what happened over the years, but it was a shame given our expectations. 🙁
Atmosphere: 1
Food: 1
Service: 3
This was the first fancy restaurant my parents took me to when i was a kid 20 some years ago. A premium steakhouse with a full dining room, top-notch service and an excellent steak. Today, not so much.
We have returned many times and continued to watch this place slowly go down hill and last night was our last visit to the Butler Inn.
For starters, the house cab was worse than an Aldi wine. We ordered the calamari as an appetizer and it was inedible. Completely over-fried, chewy and stale. You could taste how old the fryer oil was, many weeks without being changed. Our waitress did nothing, not even offer us an opportunity to order something else, just took the food and ignored us for probably 20-30 minutes.
The water was disgusting. Hundreds of little floaters swirling around in our glass so you can tell the water pitchers aren’t being cleaned whatsoever.
The steak: i have always gotten the 16oz louie and it was fine, nothing special. Flavor was decent and meat quality was just ok. The “haystack” onion strings were closer to an onion ring and rather soggy.
The dessert tasted like a basic sysco, off the shelf slice of cheesecake. You can definitely get better food with better elsewhere for sure, not coming back.
Atmosphere: 3
Food: 2
Service: 2
The waitstaff are amazing, the bartender was also amazing, the taste of the food was good. We had a reservation, arrived early we're offered our table immediately if we wanted it early. We were sat on time after having a drink at the bar. Highly recommend the blush wines! Consistently having water refilled, waitstaff is on the ball! However, as soon as we were sat and plates were being removed, my plate was stuck to the table with a chewed up piece of gum. This was immediately remedied with a new table cloth, all new place settings, and we were given two complementary glasses of wine. The server was great about it, amazing server! The onion tangler appetizer was very under cooked, decided to just bring home to reheat properly. When we received our steaks; mine was ordered medium, it came out rare, my husband ordered a bone in ribeye medium rare, he received a boneless cooked medium well. Still definitely charged for the bone-in. The flavor of the steaks, amazing! How they were prepared though... After reading reviews, we are not the first to experience this. Do not recommend the Santa Rita wines, maybe we had a bad batch, but tasted like shoe polish smells. And we do love wine. We just ate the food, after already complaining once for the gum we didn't want to again, choked down the wine, enjoyed the atmosphere, paid and left. We really, really wanted to give a 5 star from the beginning due to the extremely high bill we would have, but one thing after another, sadly it's just a 3.
Atmosphere: 5
Food: 3
Service: 5
We made reservations weeks before the date, but ended up waiting for over an hour past the reservation time due to their poor planning and lack of organization. This is a place I will never visit again. The place is extremely loud and disfunctional.
Atmosphere: 1
Food: 3
Service: 1
The waitstaff was outstanding. The food was even better. The shrimp cocktail to start was amazing. HUGE shrimp and just so tasty and fresh. We had the filet and lobster tail dinner with dessert. The filet was cooked to perfection. The lobster was delicious. It was so much food that we definitely had to take more than half home. The ambience is like a classy supper club. Seating was comfy and not cramped with tons of tables so there was room to get to your table. Overall this is a great place to eat and have a fine dining experience.
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