Horrible service ! Rude employees ! Won’t EVER be back !
John Schlabach
Could not get a small coffee. Ordered in drive thru. Asked for refund inside 30 minutes later.
Samu Lopez
Absolutely the worst experience of all time waiting forever for a black coffee and getting my change almost thrown back at me.
kylie kalvelage
Maybe if you aren’t open TILL 8 Change your hours!!!!!!
Wanted coffee and checked online and say open till 8pm and I arrived at 7;04 and they’re closed 👎👎
Crystal Calhoun
I hate to be this person & I’d like to believe I’ve been rather complacent with the issues I’ve become accustomed to in my time coming to Rhinelander Dunkin however; I am in Rhinelander 3 times a week & I always try to stop at Dunkin as I come into town at 5:30am which the store states is open at 5am. At least once a week for the past 5months, this Dunkin has been closed without anyone there to assist customers, no signs or lights on & yet again today much to my dismay at 7am when I returned to go through the drive the sign was still off as well as the lights. I saw people waiting so I assumed it was open, I still joined the drive, after about 15mins a significant line formed with no answer from the drive speaker so I decided to leave. This has been very frustrating as a loyal Dunkin customer it happens too frequently not to get upset over. I thoroughly enjoy my mornings when I get to go to Rhinelander or Wausau because they’re the only times a week I get to have Dunkin as my town doesn’t have one, so when I come to Rhinelander & it feels like Russian roulette trying to guess which day I won’t be able to enjoy it, it can turn my whole day sour. I realize that I may just sound like another petty customer & in no way am I claiming this falls to a singular associate, however I’d just like to see that the company either hires more associates or does whatever they can to fix these ongoing issues as I feel they are losing a great deal of customer base. Than you.
Rachelle Frasco
Very Disappointed – Terrible Service
My husband stopped at Dunkin’ before work, planning to grab something quick to eat. He had plenty of time, but they took so long that he had to leave without his food to make it to work on time. When he voiced his concern, he was rudely told, “this isn’t fast food.”
He went back about 25 minutes later, already in uniform and on the job—the only chance he had to return—to either pick up the food or get a refund. Instead of understanding, the staff was rude again and told him he shouldn’t have come in while working. That was the only time he could come back, since he often works later than they’re open.
He stayed calm, and didn’t swear or yell, yet received no apology—just had the money shoved back at him without a word. The whole experience was unprofessional, dismissive, and left both of us incredibly frustrated. Definitely not the kind of service we expect from a place we used to rely on.
Kim Mucha
Placed an order through door dash. All bakery was very stale and it was early on a Saturday morning so no excuse for that. The apple fritter was actually rock hard.
Daniela Brzozowski
Waited 20 minutes for a freaking wake up wrap.
Atmosphere: 1
Food: 5
Service: 1
rita Patil
Good concept and quick time.
Atmosphere: 5
Food: 5
Service: 5
Amelia Douglass
they literally have teenagers that are working and don’t know what to do they’re literally ALWAYS giving the wrong food I’m not trying to sound like a karen but it’s very true
I ordered a hot chocolate, I think I just got mop water. There is no chocolate to be found in my drink smh ??♀️ and it was cold.
Paula Kettler
Called Dunkin at 8:15 or so for 6 dozen donuts, 50 count Munchkins and a cooler full of coffee for an impromptu work meeting and it was ready by 9:00! Incredible service when I arrived and over the top help to my vehicle! We will be coming to Dunkin on the regular from now on! Thank you Kevin, Danny and the Rhinelander staff!!
Atmosphere: 5
Food: 5
Service: 5
Tiffaney Kalata
Always extremely professional great food and super fast!!! Won't go anywhere else
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Stacy Mauriala
My husband and I enjoy going in daily and chatting with the amazing crew while we wait for our drinks and donuts!!
Horrible service ! Rude employees !
Won’t EVER be back !
Could not get a small coffee. Ordered in drive thru. Asked for refund inside 30 minutes later.
Absolutely the worst experience of all time waiting forever for a black coffee and getting my change almost thrown back at me.
Maybe if you aren’t open TILL 8 Change your hours!!!!!!
Wanted coffee and checked online and say open till 8pm and I arrived at 7;04 and they’re closed 👎👎
I hate to be this person & I’d like to believe I’ve been rather complacent with the issues I’ve become accustomed to in my time coming to Rhinelander Dunkin however;
I am in Rhinelander 3 times a week & I always try to stop at Dunkin as I come into town at 5:30am which the store states is open at 5am.
At least once a week for the past 5months, this Dunkin has been closed without anyone there to assist customers, no signs or lights on & yet again today much to my dismay at 7am when I returned to go through the drive the sign was still off as well as the lights.
I saw people waiting so I assumed it was open, I still joined the drive, after about 15mins a significant line formed with no answer from the drive speaker so I decided to leave.
This has been very frustrating as a loyal Dunkin customer it happens too frequently not to get upset over.
I thoroughly enjoy my mornings when I get to go to Rhinelander or Wausau because they’re the only times a week I get to have Dunkin as my town doesn’t have one, so when I come to Rhinelander & it feels like Russian roulette trying to guess which day I won’t be able to enjoy it, it can turn my whole day sour.
I realize that I may just sound like another petty customer & in no way am I claiming this falls to a singular associate, however I’d just like to see that the company either hires more associates or does whatever they can to fix these ongoing issues as I feel they are losing a great deal of customer base. Than you.
Very Disappointed – Terrible Service
My husband stopped at Dunkin’ before work, planning to grab something quick to eat. He had plenty of time, but they took so long that he had to leave without his food to make it to work on time. When he voiced his concern, he was rudely told, “this isn’t fast food.”
He went back about 25 minutes later, already in uniform and on the job—the only chance he had to return—to either pick up the food or get a refund. Instead of understanding, the staff was rude again and told him he shouldn’t have come in while working. That was the only time he could come back, since he often works later than they’re open.
He stayed calm, and didn’t swear or yell, yet received no apology—just had the money shoved back at him without a word. The whole experience was unprofessional, dismissive, and left both of us incredibly frustrated. Definitely not the kind of service we expect from a place we used to rely on.
Placed an order through door dash. All bakery was very stale and it was early on a Saturday morning so no excuse for that. The apple fritter was actually rock hard.
Waited 20 minutes for a freaking wake up wrap.
Atmosphere: 1
Food: 5
Service: 1
Good concept and quick time.
Atmosphere: 5
Food: 5
Service: 5
they literally have teenagers that are working and don’t know what to do they’re literally ALWAYS giving the wrong food I’m not trying to sound like a karen but it’s very true
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
I ordered a hot chocolate, I think I just got mop water. There is no chocolate to be found in my drink smh ??♀️ and it was cold.
Called Dunkin at 8:15 or so for 6 dozen donuts, 50 count Munchkins and a cooler full of coffee for an impromptu work meeting and it was ready by 9:00! Incredible service when I arrived and over the top help to my vehicle! We will be coming to Dunkin on the regular from now on! Thank you Kevin, Danny and the Rhinelander staff!!
Atmosphere: 5
Food: 5
Service: 5
Always extremely professional great food and super fast!!! Won't go anywhere else
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
My husband and I enjoy going in daily and chatting with the amazing crew while we wait for our drinks and donuts!!
Atmosphere: 5
Food: 5
Service: 5
This is a great stop on my way up north.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Plain Stuffed Bagel Minis, Iced Latte
Loading...