Dining room is typically closed. Hours are chaotic a real let down for travelers on the interstate. No business ethics. Sad. I certainly don't want to see the restaurant close but such lackluster management, one has to wonder. No excuses how the joint is run considering that in a one mile radius about 22k people lives and works as well as UWSP, spash and pacelli as well as sentry and other businesses . Absolutely no excuses as COVID ended four years ago! Get with the times!
Food: 5
Service: 1
Elm Laska
*MANAGER/OWNER PLEASE READ* (I just realized I accidentally made this review for the other burger king in town, but here’s the correct one.) Me and my good friend were hungry later at night and decided on Burger King, as neither of us had eaten there in ages. We didn’t want to wait in a line of cars, so we ordered on the app. Together we got two meals, one being a chicken fry meal and one being a jr bacon cheeseburger meal. Incase you aren’t aware, meals come with a drink and a side, this is important for later. We also ordered an extra side of cheesy tots to share. We arrived at Burger King at around 7:15pm. This Burger King’s drive thru is open until 8pm, but the lobby/dining room closes at 7pm, also important information. There wasn’t a soul or car around that building if you don’t count the single (employee?) car. We go through the drive thru and we are greeted by someone asking us if we would like to order. I tell her that I made an online order and she tells me to pull up to the window. This is where everything goes wrong. When we get to the window, we are immediately handed a large Dr Pepper, and the employee turns around and goes back into the kitchen before I could say anything. Neither of us got a large drink, or a Dr Pepper, but luckily my friend ended up drinking it. We waited in the drive thru for around 10 minutes before the employee comes back to the window, and visibly annoyed, she asked us what order we had. I tell her again what the name on the order was, and she proceeds to ask me what was in it. Coming from a food service background and current food service worker, I fully understand asking that question when your screens are backed up and have to verify what food goes to who, but we were the ONLY people near that building, let alone ordering. I could also see into the building from the window and could see my order on the screen, and it was in fact the only one. I told her that my order was the one with two meals and a side of cheese tots, and two medium drinks. She looks back at her screen and at that point I bring up my phone with the order on it. She looks at it for a second and asks me “so just the cheeseburger and the fries?” and before I could even answer, she’s back in the kitchen again. At this point I knew for sure that this order was going to be nowhere near correct. A minute later she comes back with a very small bag, and I could tell from a mile away that we aren’t getting everything we ordered, or our drinks. She goes to hand me the bag and as I’m reaching out to take it, I ask her if the two MEALS are in here, and if we’ll get our drinks. She said that our order is all in this tiny bag and didn’t even mention the drinks. She shut the window again, and disappeared into the kitchen/back of the building. I waited for another minute before I realized she’s not coming back. And if you remember from before, I could not go inside because the dining room was closed. Once we parked away from the building, lo and behold, there were only two of the 7 items we ordered inside. We received only my jr bacon cheeseburger and my friends chicken fries. We ended up missing our cheesy tots, both of our fries, both of our drinks, and my friends side of bbq sauce. The total for my order was $27, and we ended up with around maybe $7 of food. The most confusing part of it all, was that my cheeseburger, which I customized, was fully correct. In that case, whoever was working in the kitchen, did in fact see the screen with the rest of our order on it, and somehow forgot 80% of the order. That night I ended up going into the app I ordered the food on, and used their chatbot to try and get into contact with someone to help me get a refund. I told the bot everything that was missing, and was told that I would get a response within 24-48 hours. This happened last week, and I’ve submitted a complaint twice with still no word back. I guess the little food we got was pretty good taste wise, but we won’t be back, along with many, many others.
Atmosphere: 1
Food: 3
Service: 1
Mack Ford
Would give zero stars if that was a option can’t get simple order right we purposely haven’t been here in a year hoping it would get better honestly should just close
Atmosphere: 1
Food: 1
Service: 1
Pengui Ninjas
I accidentally ordered my food incorrectly and they very graciously offered to fix it at no extra charge which I had already offered to pay.
Food: 5
Service: 5
Recommended dishes: Whopper Meal
Fionn O'Dalaigh
This place is improving daily!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Meal, Chicken Nuggets
Will
Fired me over text, and refused to give me a reason. Don’t patronize this place, they don’t respect their employees or their customers.
Shana -
Wouldn't even give this place a 1 start. Completely mess up your order...one person saying come back, we will fix it and refund or give you a coupon n something else for the inconvenience, the other person refuses to do that and expects it to be OK.Won't be coming back
Kris Rohloff
First time at this location. Only 1 car in lot, assuming a worker. Was about 5:40pm on a Wed. Newer looking location. Ordered a side of Val Fries i never received, and got onions on my whopper i asked to be removed. Did call back to let them know, n will have to return somehow to get my fry. My whopper wasn't warm, n the chic wrap barely had a strip of chic in there.Kid said her buger was warm enough for her.
Atmosphere: 3
Food: 2
Service: 3
wi animal rescue supporter
The disrespectful girl at the drive-through got the order completely wrong and when we questioned it, she pushed the bag at us and told us to just take it because there was nothing she could do about it. We asked her to correct the order and she said just take the food. We finally got her to correct the extra charges and she threw the food at us and said we should’ve just taken it anyway because we got it for free or some thing and she couldn’t remove it from the bag once it had been put in a bag.
Then we noticed everything in the bag had been incorrectly made, because she had added all of this extra stuff that she charged us for which we didn’t want and then didn’t have the stuff that we did want on it.
when I called back to talk to a manager, I recognized her voice and asked her if she was the person who took our order the drive-through and she lied and said she wasn’t but then when I told her that the person at the drive-through got our order wrong, She said she got it perfect.
I said I needed to actually talk to a manager or an owner. she lied again and told me she was the owner even though she was in her 20s. I contacted Burger King corporate and they basically did nothing about it.
Just a bit costly the wopper is the best 13.00 for a meal wow Burger King come on!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Meal
Gifts of joy Nonprofit
Just a bit costly the wopper is the best 13.00 for a meal wow Burger King come on!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Meal
It's me
Just came in to pick up a mobile order for in-store pick up. The gentleman at the front was really kind and saw to my order fulfillment immediately. He was kind and professional and I could tell he was s people person. Not sure if he's the manager or not, but with him, you're on good hands.The food was absolutely fresh and hot. I would say out of the thousands of times I've been to BK all around the country, this might have been my #1 experience. Thank you for your hospitality
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Double Whopper, Cheeseburger
Goldyray “Bobblesworth IV” Yeazle
This is a review update. But I lost my last one which was 1 Star. I've been there often lately expecting food that tastes like Burger King. And they are doing that. And the staff isn't scary anymore, they are the kind of people you think should have better jobs. Hard working individuals who seem to enjoy life better than I
Atmosphere: 5
Custom Flix
This is our go to spot, Chauncey is simply amazing!! He is so patient with the kids and the elderly, I found myself stopping just to watch him. This man needs a raise, I'm never received this type of service in a fast food restaurant. (My tray being brought to me at my table)
Freshest food I've ever had from a burger king
Atmosphere: 5
Service: 5
Dining room is typically closed. Hours are chaotic a real let down for travelers on the interstate. No business ethics. Sad. I certainly don't want to see the restaurant close but such lackluster management, one has to wonder. No excuses how the joint is run considering that in a one mile radius about 22k people lives and works as well as UWSP, spash and pacelli as well as sentry and other businesses . Absolutely no excuses as COVID ended four years ago! Get with the times!
Food: 5
Service: 1
*MANAGER/OWNER PLEASE READ*
(I just realized I accidentally made this review for the other burger king in town, but here’s the correct one.) Me and my good friend were hungry later at night and decided on Burger King, as neither of us had eaten there in ages. We didn’t want to wait in a line of cars, so we ordered on the app. Together we got two meals, one being a chicken fry meal and one being a jr bacon cheeseburger meal. Incase you aren’t aware, meals come with a drink and a side, this is important for later. We also ordered an extra side of cheesy tots to share. We arrived at Burger King at around 7:15pm. This Burger King’s drive thru is open until 8pm, but the lobby/dining room closes at 7pm, also important information. There wasn’t a soul or car around that building if you don’t count the single (employee?) car. We go through the drive thru and we are greeted by someone asking us if we would like to order. I tell her that I made an online order and she tells me to pull up to the window. This is where everything goes wrong. When we get to the window, we are immediately handed a large Dr Pepper, and the employee turns around and goes back into the kitchen before I could say anything. Neither of us got a large drink, or a Dr Pepper, but luckily my friend ended up drinking it. We waited in the drive thru for around 10 minutes before the employee comes back to the window, and visibly annoyed, she asked us what order we had. I tell her again what the name on the order was, and she proceeds to ask me what was in it. Coming from a food service background and current food service worker, I fully understand asking that question when your screens are backed up and have to verify what food goes to who, but we were the ONLY people near that building, let alone ordering. I could also see into the building from the window and could see my order on the screen, and it was in fact the only one. I told her that my order was the one with two meals and a side of cheese tots, and two medium drinks. She looks back at her screen and at that point I bring up my phone with the order on it. She looks at it for a second and asks me “so just the cheeseburger and the fries?” and before I could even answer, she’s back in the kitchen again. At this point I knew for sure that this order was going to be nowhere near correct. A minute later she comes back with a very small bag, and I could tell from a mile away that we aren’t getting everything we ordered, or our drinks. She goes to hand me the bag and as I’m reaching out to take it, I ask her if the two MEALS are in here, and if we’ll get our drinks. She said that our order is all in this tiny bag and didn’t even mention the drinks. She shut the window again, and disappeared into the kitchen/back of the building. I waited for another minute before I realized she’s not coming back. And if you remember from before, I could not go inside because the dining room was closed. Once we parked away from the building, lo and behold, there were only two of the 7 items we ordered inside. We received only my jr bacon cheeseburger and my friends chicken fries. We ended up missing our cheesy tots, both of our fries, both of our drinks, and my friends side of bbq sauce. The total for my order was $27, and we ended up with around maybe $7 of food. The most confusing part of it all, was that my cheeseburger, which I customized, was fully correct. In that case, whoever was working in the kitchen, did in fact see the screen with the rest of our order on it, and somehow forgot 80% of the order. That night I ended up going into the app I ordered the food on, and used their chatbot to try and get into contact with someone to help me get a refund. I told the bot everything that was missing, and was told that I would get a response within 24-48 hours. This happened last week, and I’ve submitted a complaint twice with still no word back. I guess the little food we got was pretty good taste wise, but we won’t be back, along with many, many others.
Atmosphere: 1
Food: 3
Service: 1
Would give zero stars if that was a option can’t get simple order right we purposely haven’t been here in a year hoping it would get better honestly should just close
Atmosphere: 1
Food: 1
Service: 1
I accidentally ordered my food incorrectly and they very graciously offered to fix it at no extra charge which I had already offered to pay.
Food: 5
Service: 5
Recommended dishes: Whopper Meal
This place is improving daily!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Meal, Chicken Nuggets
Fired me over text, and refused to give me a reason. Don’t patronize this place, they don’t respect their employees or their customers.
Wouldn't even give this place a 1 start. Completely mess up your order...one person saying come back, we will fix it and refund or give you a coupon n something else for the inconvenience, the other person refuses to do that and expects it to be OK.Won't be coming back
First time at this location. Only 1 car in lot, assuming a worker. Was about 5:40pm on a Wed. Newer looking location. Ordered a side of Val Fries i never received, and got onions on my whopper i asked to be removed. Did call back to let them know, n will have to return somehow to get my fry. My whopper wasn't warm, n the chic wrap barely had a strip of chic in there.Kid said her buger was warm enough for her.
Atmosphere: 3
Food: 2
Service: 3
The disrespectful girl at the drive-through got the order completely wrong and when we questioned it, she pushed the bag at us and told us to just take it because there was nothing she could do about it. We asked her to correct the order and she said just take the food. We finally got her to correct the extra charges and she threw the food at us and said we should’ve just taken it anyway because we got it for free or some thing and she couldn’t remove it from the bag once it had been put in a bag.
Then we noticed everything in the bag had been incorrectly made, because she had added all of this extra stuff that she charged us for which we didn’t want and then didn’t have the stuff that we did want on it.
when I called back to talk to a manager, I recognized her voice and asked her if she was the person who took our order the drive-through and she lied and said she wasn’t but then when I told her that the person at the drive-through got our order wrong, She said she got it perfect.
I said I needed to actually talk to a manager or an owner. she lied again and told me she was the owner even though she was in her 20s. I contacted Burger King corporate and they basically did nothing about it.
Restaurantji Recommends
Just a bit costly the wopper is the best 13.00 for a meal wow Burger King come on!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Meal
Just a bit costly the wopper is the best 13.00 for a meal wow Burger King come on!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Meal
Just came in to pick up a mobile order for in-store pick up. The gentleman at the front was really kind and saw to my order fulfillment immediately. He was kind and professional and I could tell he was s people person. Not sure if he's the manager or not, but with him, you're on good hands.The food was absolutely fresh and hot. I would say out of the thousands of times I've been to BK all around the country, this might have been my #1 experience. Thank you for your hospitality
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Double Whopper, Cheeseburger
This is a review update. But I lost my last one which was 1 Star. I've been there often lately expecting food that tastes like Burger King. And they are doing that. And the staff isn't scary anymore, they are the kind of people you think should have better jobs. Hard working individuals who seem to enjoy life better than I
Atmosphere: 5
This is our go to spot, Chauncey is simply amazing!! He is so patient with the kids and the elderly, I found myself stopping just to watch him. This man needs a raise, I'm never received this type of service in a fast food restaurant. (My tray being brought to me at my table)
Atmosphere: 5
Food: 5
Service: 5
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