We stopped for dinner on a road trip. Dakota was nothing short of amazing. He made our family feel welcome. He gave my son coloring sheets and toys. What a wonderful experience
Rita Mitchell
The food was great, you could tell everyone was working hard, and Dakota was quick with the breadsticks!
Stephanie Knapp
Terrible Experience – Do NOT Go Here
My family and I ordered $70 worth of food online at 5:30 PM, with a scheduled pickup time of 6:00 PM. When I arrived at 5:57 the employee told me it would be a few more minutes because they were busy and asked me to park. No problem, I get it! I've worked in the food industry.
But then… 40 minutes passed. I was stuck waiting while my starving, teething toddler was back at the hotel with her grandparents. My dad called twice before anyone even answered. When he finally got through, they admitted they had forgotten my order. The employee apologized but just kept saying they were "soooo busy."
At 6:48 PM—nearly an hour and 20 minutes after ordering—I finally got my food. I rushed back to the hotel, only to find out they didn’t even make our order correctly. They completely forgot my toddler’s chicken alfredo (which we ordered an adult size of for leftovers), gave my dad the wrong breadsticks (he ordered Pepperoni) my food was cold, wrong noodles, tasted off, and they didn’t even include red pepper flakes which is the least of my worries.
At that point, we were so frustrated we didn’t even bother calling to complain. How does a restaurant completely forget a $70 order, take almost an extra hour, and still get it wrong? Absolutely unacceptable. The employee gave us coupons for the wait, but we will never go back, so they’re just wasted. After the ridiculous wait and a completely incorrect meal, we deserve a refund.
Love this place and love the employees especially Carmel. She is the sweetest! Good price, fast and friendly service!
Atmosphere: 5
Food: 5
Service: 5
Overall great stop for some food! Service was outstanding and very family friendly. Coloring and small gifts for the kids!
Atmosphere: 4
Food: 4
Service: 5
Always good food and service
Atmosphere: 5
Food: 5
Service: 5
Carmel had great customer service and was very timely 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Alfredo
Best play
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Alfredo
Great food and service! Dakota was polite, super nice, and helpful!
Great food, great service, and affordable. What more could you ask for? I highly recommend the Stevens Point Fazoli’s
Tia was a wonderful associate, she reccomeded delicious menu items, that I really enjoyed!
Tia was AMAZING! Offered suggestions, made a batch of fresh breadsticks for us, and kept the restaurant VERY clean. She deserves a raise!
I really like this Fazoli’s restaurant. The staff is always friendly and eager to help. Food is constantly good and the bread sticks are my favorite!
Restaurantji Recommends
Great experience, thanks to Dakota! 😁👍
Service was great!
We stopped for dinner on a road trip. Dakota was nothing short of amazing. He made our family feel welcome. He gave my son coloring sheets and toys. What a wonderful experience
The food was great, you could tell everyone was working hard, and Dakota was quick with the breadsticks!
Terrible Experience – Do NOT Go Here My family and I ordered $70 worth of food online at 5:30 PM, with a scheduled pickup time of 6:00 PM. When I arrived at 5:57 the employee told me it would be a few more minutes because they were busy and asked me to park. No problem, I get it! I've worked in the food industry. But then… 40 minutes passed. I was stuck waiting while my starving, teething toddler was back at the hotel with her grandparents. My dad called twice before anyone even answered. When he finally got through, they admitted they had forgotten my order. The employee apologized but just kept saying they were "soooo busy." At 6:48 PM—nearly an hour and 20 minutes after ordering—I finally got my food. I rushed back to the hotel, only to find out they didn’t even make our order correctly. They completely forgot my toddler’s chicken alfredo (which we ordered an adult size of for leftovers), gave my dad the wrong breadsticks (he ordered Pepperoni) my food was cold, wrong noodles, tasted off, and they didn’t even include red pepper flakes which is the least of my worries. At that point, we were so frustrated we didn’t even bother calling to complain. How does a restaurant completely forget a $70 order, take almost an extra hour, and still get it wrong? Absolutely unacceptable. The employee gave us coupons for the wait, but we will never go back, so they’re just wasted. After the ridiculous wait and a completely incorrect meal, we deserve a refund.
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