Stone Harbor Restaurant & Pub

Food was pretty good! I thought it was very tasteful. Unfortunately, the service I received was the worst I’ve had. Stood up at the host table for 10 minutes. I was the only one waiting. No host there. Sign said to wait to be seated by a host. Eventually someone comes. Super monotone. Just asked me “outside or inside?” and that’s it. Server eventually came to take my order. Brought it out. Never saw an employee ever again. Sat through the entire 1 hour meal with my new wife, never was asked if I wanted a refill or had anyone come check on us. 20 of those minutes was us just waiting for someone to come bring us the bill. We had to go over to the bar area to ask to pay for our stuff. Saw other groups complain about the same things we experienced.

Good food. Terrible service.

Atmosphere: 3

Food: 5

Service: 1

Recommended dishes: Herb Crusted Walleye

Food was very good. We were there just before 5 pm so it wasn't very crowded at all however we sure felt the service was kinda slow.

Atmosphere: 4

Food: 5

Service: 3

(This was made on an alt account due to forgetting my password on my main account. Ignore the sheer stupidity of the name. It was made by a friend.) We arrived for lunch around 2:30 Pm for lunch on August 17. We had sat outside in the beginning. After waiting for 10-15 minutes (while we were some of the only people there as a family of 4,) which would be understandable if there were people there but it was practically deserted. Once our server came out, he looked so unfriendly. We were asking about drink options and he didn’t list any of them. It was too much of a hassle to explain that you have Diet Coke or Pepsi as an option? I find that absurd. We waited about 15 minutes for our drinks. Our server didn’t say much about anything at all really. Probably three words since we had arrived. And when he did speak, it was all mumbling. It started to rain so everyone went inside. Our server came back after 15 minutes still looking miserable. I had asked for a bundle of napkins and the youngest of the group requested crayons for her menu. The guy never returned with our napkins or crayons. We had to go to the back near the edge of the wall to grab them ourselves. He came back with our food and we didn’t hear from him for the rest of the meal. We had waited for about 25 minutes after finishing our meal, and no bill. We had to walk up to the front desk and you know who we saw? Our server making small talk with the staff. (That partially counts as the 3 words we heard him speak.) He didn’t bother to apologize at all for not getting the bill, napkins or crayons. We also had to go up to the bar to get our own drinks because no one camp to refill them. I would come again for food, never the service. The food was amazing. There are certain levels that can explain it but it broke the scale with how good it was. It partially makes up for our terrible server.

Atmosphere: 3

Food: 4

Service: 1

Recommended dishes: Cheese Curds

Although it’s Sturgeon Bay’s only spot for breakfast by the water, don’t expect a quiet, relaxing meal. With Country music blasting on the patio, and pop music blasting from the bar behind you, it’s difficult to enjoy the water views if you were looking forward to a quiet, pleasant morning (not everyone enjoys being subjected to two genres of music at once). Limited breakfast menu. Staff is friendly and competent. Lunch is pleasant year round, with a good soup and salad bar. Dinner is fine. You may have to instruct your bar tender for classics like a regular daiquiri or an actual martini. Fun bar atmosphere in the evenings. Dance nights can be crowded.

Atmosphere: 3

Food: 3

Service: 3

We were seated at about 6:50 p.m. on Sunday, July 28, at high table outside on the waterfront. We sat with menus for several minutes as a couple was seated below by the same hostess. They were approached by a waitress to take their order at 7:05 p.m. That waitress glanced over toward us again, but did not stop at our table. At that point we walked out. The hostess who seated us much earlier than that couple said as we walked out, "Have a good evening!" That's difficult when you don't get served. We ended up having a fine dinner at another establishment and left a generous tip for good service, which could have gone to a Stone Harbor employee if we hadn't been ignored for 15 minutes.

Service: 1

We are visiting from out of town. Stopped last night for dinner before heading back to air bnb. Seated immediately. Table next to us were loud and vulgar. Manager walked by a few times and never addressed it. Took sister a bit of time to come take our orders. I ordered walleye with a baked potato. Meals came timely. I dressed my potato with the butter and sour cream. Put first bite in my mouth and immediately knew one of the dairy products was rancid. Waited 10 minutes before waiter came back. I advised him quietly of the problem and that fish and vegetable were fine. He was silent and then said, “yeah, I guess it would be the sour cream or butter. What do you want me to do?” I suggested a new potato. He left without taking my plate or the nasty potato. Returned with a new one. Manager never came over to apologize and I’m not sure the waiter ever told him. Generally the meal was just ok but for the price, service and atmosphere, it was not worth the money.

Atmosphere: 1

Food: 1

Service: 1

We arrived at the restaurant and were seated at about 6:50 p.m. Sunday. A couple that sat below us at 7:05 p.m. was waited on by a waitress who had walked by our table several times, and all we had during that time were menus. When we saw that they were waited on before us, and we were seated much earlier, we got up and left. The hostess who had seated us said as we left, "Have a good evening!" Well, that's difficult when you aren't served. We ended up having a fine meal at another establishment and left a generous tip, which WOULD have gone to an employee at Stone Harbor, had we been served in a reasonable time.

We visited today after having a good experience last year. Today was pretty bad. We had to ask for a server after waiting 10-15 minutes. Our server apologized for the wait. We spent $150 for two adults and two kids. The chicken on my salad was mostly black on the outside. Everything was slow and it wasn’t super busy. My husband ordered a second drink when the food came. We had all finished eating and the drink hadn’t arrived so I got up to try to find someone to cancel it and get our check since the server hadn’t come back. The staff person I spoke to told me she was busy and could not help me. I asked if there was a manager I could speak to. She said no, the manager was fired this week. I just walked away dumbfounded. Our server eventually brought the drink and kindly agreed to take it off our tab and get our check. As we left, I asked a different server if there was someone in charge there. She said there were no managers there today. When we got to the front, I saw a non-uniformed staff who when asked said she was a manager. She agreed to talk to me and was apologetic. We were beside ourselves with this service.

Atmosphere: 5

Food: 2

Service: 1

Service was good . Brussels sprouts not cooked . Walleye not good . Dining room very old and outdated

Atmosphere: 2

Food: 2

Service: 4

Dined in, soup and salad party!

Atmosphere: 4

Food: 5

Service: 4

Stopped in for breakfast on a Sunday morning. I can't review the food because we left. There was only 2 other tables seated when we came in. Waited about 10 minutes before anyone even asked about drinks. Waited about 5-10 minutes and still nothing to drink. If they were busy, it would be understandable. All I can review is the poor service.

Service: 1

We used to go there for lunch every weekend, and sometimes even drove there in the winter for the wonderful soup and salad buffet. Sadly, they discontinued it. We decided to give it a try and eat off the menu as we had good wraps during the pandemic, but those are no more as well. We took my sister's family there for lunch and I was embarrassed. Food was mediocre. We were seated as far away from the windows as you could get and still be in the restaurant. My great niece's salad came with cheese on top despite her altering the server to her dairy allergy. After that she didn't even trust the salad dressing. We clearly need to find a new lunch place. No more second chances. So sad.

Atmosphere: 2

Food: 1

Service: 3

We went to this restaurant for dinner tonight, with our family. We looked at the menu online before we went so we kind of knew what we wanted. We were planning on having the salad bar and soup for dinner, to find out after we were seated already that there was no salad bar opened. Out waitress really gave no explanation as to way. We decided to stay anyways since it was already 5:30 and our kids were hungry. The food was decent, I ordered the Door County Cherry Salad it was really good until I was mostly done and the bite into a CHERRY PIT. I told the waitress when she came back to the table, she took the pit in her hand and took it to the kitchen. When she came back her explanation was that the bag of dried cherries that they use says that it comes from a factory that there maybe pits in the cherries. Not the explanation I was expecting. For a $15.00 salad I would expect whoever made it to be able to let if there were cherry pit before they put the cherries in the salad. I could have broke a tooth, would they have paid for that probably not, since I still had to pay for the salad. I'll never go back.

Atmosphere: 3

Food: 2

Service: 3

Extremely disappointed, will not visit again. Went for soup and salad bar on menu, they no longer had it. Had to order off very limited menu. Was very overpriced for quality of food and service. Steak came with green beans as side and would have to pay 3 dollars more to get a potato instead of beans, that's right had to pay more and not get the side veg to get a potato!!! Then bit down on cherry pits in the $21 salad and were told after waitress went to kitchen that the bag of dried cherries they use says "may contain pits" so it happens. Would have been better off anywhere else for dinner!!!

Parking: Had to park a block away, their lot was full because of wedding.

Atmosphere: 2

Food: 1

Service: 2

Excellent view of the waterfront. Food is a bit hit or miss, the walleye is rather bland despite the seasoning and such proclaimed in the menu but the salmon came out well. Can very much recommend the cherry wine. Service was very slow and sporadic at the beginning but evened out a bit more towards the end. Nice enough place, but a bit overpriced for the taste in my opinion. Seemingly far more options for lunch than dinner.

Atmosphere: 5

Food: 3

Service: 3