Nitty Gritty-Sun Prairie

I want to start this review saying that I sure hope the manager that's Not Steven doesn't treat the employees like he treated us. We were headed to our hotel when other hockey team members called and said they were headed to Nitty-gritty to eat. We had seen the ads at the hockey rink and turned around and were the first ones there. I walked in and Not Steven asked how many. I explained I thought about 20-25 from our team were coming. He told us that he could not accommodate all of us in one area, that he had several teams coming in that had set reservations. He told us we should have made reservations months ago and made us feel like a complete inconvenience. I had never been to Sun Prairie and wouldn't have any idea of that. We waited for our friends and eventually Steven moved us together, after Not Steven seemed to go out of his way to spread us across the whole building. I'm so glad that we did not just leave due to the way we were treated by Not Steven. Our server was Joe I believe. He was attentive and polite and did a wonderful job. Honestly all the other staff seemed happy to be there and seemed to enjoy working there. The food was fast, tasted wonderful, and was very well put together. We ordered a few different things. The nachos had great ground meat that wasn't greasy gross. The flatbread was well made. Everything else was great also. The price for the plate size was good also. It's a shame that my first and lasting impression is of how inconvenient we were to Not Steven. I do want to note that, while we were there, I never saw any part of any of the other teams there. There did seem to be a small gathering of adults at one time but no other teams. I truly hope the manager doesn't treat his amazing team the way he treated new customers. Also, Steven was wonderful and was very welcoming.

Amazing food

Atmosphere: 5

Food: 5

Service: 5

All good here. Friendly staff, but then we went at 4:00 PM on a Thursday.

Fun atmosphere. Covers the range of children thru grandparents. But has a sports bar feel in a separate area.

Atmosphere: 5

Food: 5

Service: 5

Gluten free food was amazing! I had left overs and again amazing. The portions are mighty good! Thank you for making my celiac friendly options available. My stomach felt amazing!

Atmosphere: 5

Food: 5

Service: 5

I was there to celebrate a friend's birthday. We had a large group and the service was great, as well as the food.

Atmosphere: 5

Food: 5

Service: 5

Great late night happy hour, friendly staff, great food and an even better vibe. Nice outdoor patio which is dog friendly.

Atmosphere: 5

Food: 5

Service: 5

Great good choices. Everything came out hot & very good!

Atmosphere: 5

Food: 5

Service: 5

Always a great place for birthdays, place has tvs to watch Packers and enjoy many good food selections w veggie options and local microbrews.

Atmosphere: 5

Food: 5

Service: 5

Fast, efficient service.
Good food.

Atmosphere: 4

Food: 4

Service: 5

Had a delicious birthday burger.

Atmosphere: 5

Food: 5

Service: 5

Amazing chicken and waffles!

Atmosphere: 5

Food: 5

Service: 5

Establishment is incredibly unprofessional, and rude. The manager thinks he’s above any type of consequences, responsibilities, or duties assigned to him to with expectations of the establishment in regards to customers. A gentleman was arrogant brash, and seemed entitled to be rude.

Atmosphere: 1

Service: 1

Good food, but you can't be in a hurry

Atmosphere: 4

Food: 5

Service: 4

Dinner with friends. Very good.

Nico was our excellent waitress tonight. The food was great. Celebrating our son's 22nd birthday.

Atmosphere: 5

Food: 5

Service: 5