I love the ice cream, so I keep giving this place a chance time and time again. Sadly, every time I order, they're out of almost every flavor I would want. I have tried various times of the day, too, which made no difference. One time, I placed an order for 2-3 fresh packed pints. The delivery person got there and the person working at BR told her there were only a few flavors to pick from and pointed to the fridge...the pre packed stuff. They wouldn't freshly pack anything they had on hand, and the only two flavors in the pre packed were chocolate and vanilla. So they probably didn't have much as per the usual, but they did have more flavors than that and still refused them as options...fresh pack means packed upon order; not pre packed in a fridge for the last how ever many days. Needless to say, I outright cancelled that order and felt awful for the delivery person. If I do try now, I send a list of flavors that are cool to substitute with...but they usually are "out" of most of those as well. I see based on the reviews that it isn't just me having bad luck or bad timing; this is an issue across the board. Either stay stocked up on most of the flavors and actually freshly pack when ordered as such, or just shut it down and let another business take over that area of the property...one that will do what it advertises. I remember being so overjoyed when I heard a BR was coming to Sussex!! Just to be disappointed in the end. When they first opened, these issues weren't present. I'd say over the last year or so, these issues have developed with no sign of changing for the better. Apathetic is how I'd describe the employees I've met (with some exceptions.) If this changes at some point, I'll gladly update my review. Thank you!
Atmosphere: 3
Food: 5
Service: 2
Jasmine Aguirre
This place has been disappointing both times we've gone. The first time they were limited on flavors, the place was very dirty, and the employees were super dismissive. The second time we ordered online to make the process easier and the guy just laughed and said he didn't see the order so he started making it and there was no one there besides the manager smoking in back. They didn't have bananas which wasn't communicated on their site but I guess why would you need Bananas for a banana split? They ended up messing up the order completely, still charging for items they didn't have and the place was still dirty and the staff was still unprofessional.
Atmosphere: 1
Food: 2
Service: 1
Albert Langella
Everything is so fresh that people are patient with you.
Atmosphere: 5
Food: 5
Service: 5
AJ
I ordered cake and they couldn’t write the name and happy birthday properly. Lame excuse was that it’s ball hence we couldn’t write it properly. Please avoid if you can.
Meredith Spence-Cornell
Wish I could give 0
Atmosphere: 1
Food: 1
Service: 1
Debbie
I wasn’t going to post this but it’s worth a laugh. While the cake was delicious here is what it was supposed to look like and then what I got for Fathers Day
Atmosphere: 4
Food: 2
Service: 3
Paul Cellphone
31 flavors? No, not even 18 because half of the flavors were gone / empty so there was barely 8 to choose from.Took 30+ minutes to get 4 icecreams because the store had 1 employee.Won't be back again.
Tom P
7.35 for 2 scoops of ice cream in a waffle cone wow.
Natalie Hofmeister
Very expensive or stingy on the scoop/s of ice cream.
Travel, Living & Cooking by Tasnim
Donuts are tasty but the price could be a little bit more reasonable
Good ice cream, nice clean place and friendly staff
Mary Ehr
This is a nice place in Sussex with a great atmosphere and awesome staff! Enjoyed an ice cream here with my son, and would definitely recommend buying ice cream here. Thank you!
J S (Jenny)
Delicious milkshakes! Alana was friendly and quickly made my order. Prices are more than I'd like to pay for a shake, but sadly, everything is more expensive these days. It was a nice treat.
brent diefenbach
you wont last very long when I tell the cashere what I want he doesn't understand and then I decided you are very slow I decicded to go to the gas stations instead buy a donut and drink some soda they at least talk to you today I went to the chocolate factory they at least understand and talk to you when you wants some ice cream and there freindly I'll give them 5 stars up for them there much better and more delishers ice cream and thats in pewaukee I really don't think you will last very long culvers can even do much better thans you guys and they have delishes ice cream I don't think you will last a long time looking at your reviews
I love the ice cream, so I keep giving this place a chance time and time again. Sadly, every time I order, they're out of almost every flavor I would want. I have tried various times of the day, too, which made no difference. One time, I placed an order for 2-3 fresh packed pints. The delivery person got there and the person working at BR told her there were only a few flavors to pick from and pointed to the fridge...the pre packed stuff. They wouldn't freshly pack anything they had on hand, and the only two flavors in the pre packed were chocolate and vanilla. So they probably didn't have much as per the usual, but they did have more flavors than that and still refused them as options...fresh pack means packed upon order; not pre packed in a fridge for the last how ever many days. Needless to say, I outright cancelled that order and felt awful for the delivery person. If I do try now, I send a list of flavors that are cool to substitute with...but they usually are "out" of most of those as well. I see based on the reviews that it isn't just me having bad luck or bad timing; this is an issue across the board. Either stay stocked up on most of the flavors and actually freshly pack when ordered as such, or just shut it down and let another business take over that area of the property...one that will do what it advertises. I remember being so overjoyed when I heard a BR was coming to Sussex!! Just to be disappointed in the end. When they first opened, these issues weren't present. I'd say over the last year or so, these issues have developed with no sign of changing for the better. Apathetic is how I'd describe the employees I've met (with some exceptions.) If this changes at some point, I'll gladly update my review. Thank you!
Atmosphere: 3
Food: 5
Service: 2
This place has been disappointing both times we've gone. The first time they were limited on flavors, the place was very dirty, and the employees were super dismissive. The second time we ordered online to make the process easier and the guy just laughed and said he didn't see the order so he started making it and there was no one there besides the manager smoking in back. They didn't have bananas which wasn't communicated on their site but I guess why would you need Bananas for a banana split? They ended up messing up the order completely, still charging for items they didn't have and the place was still dirty and the staff was still unprofessional.
Atmosphere: 1
Food: 2
Service: 1
Everything is so fresh that people are patient with you.
Atmosphere: 5
Food: 5
Service: 5
I ordered cake and they couldn’t write the name and happy birthday properly. Lame excuse was that it’s ball hence we couldn’t write it properly. Please avoid if you can.
Wish I could give 0
Atmosphere: 1
Food: 1
Service: 1
I wasn’t going to post this but it’s worth a laugh. While the cake was delicious here is what it was supposed to look like and then what I got for Fathers Day
Atmosphere: 4
Food: 2
Service: 3
31 flavors? No, not even 18 because half of the flavors were gone / empty so there was barely 8 to choose from.Took 30+ minutes to get 4 icecreams because the store had 1 employee.Won't be back again.
7.35 for 2 scoops of ice cream in a waffle cone wow.
Very expensive or stingy on the scoop/s of ice cream.
Donuts are tasty but the price could be a little bit more reasonable
Restaurantji Recommends
Biked over for ice cream. Great flavor choices.
Good ice cream, nice clean place and friendly staff
This is a nice place in Sussex with a great atmosphere and awesome staff! Enjoyed an ice cream here with my son, and would definitely recommend buying ice cream here. Thank you!
Delicious milkshakes! Alana was friendly and quickly made my order. Prices are more than I'd like to pay for a shake, but sadly, everything is more expensive these days. It was a nice treat.
you wont last very long when I tell the cashere what I want he doesn't understand and then I decided you are very slow I decicded to go to the gas stations instead buy a donut and drink some soda they at least talk to you today I went to the chocolate factory they at least understand and talk to you when you wants some ice cream and there freindly I'll give them 5 stars up for them there much better and more delishers ice cream and thats in pewaukee I really don't think you will last very long culvers can even do much better thans you guys and they have delishes ice cream I don't think you will last a long time looking at your reviews