I was really excited to eat at chili's because I have never eaten there before in my life. I immediately told the waitress that I'm gluten-free and I am allergic and cannot have gluten because I have Celiac disease. I looked up the gluten-free menu online. I noticed that the Santa Fe burger was on the gluten-free menu. I got the Santa Fe burger without the bun. Our waitress asked me if I wanted fries I said sure. The food came out very fast. Everything was delicious. Too delicious. The fries suspiciously tasted way too good though. (Which is a red flag when you have celiac disease because gluten-free food tastes like cardboard. Lol) The fries felt like and tasted like they were baked in an oven but 2 hours later I immediately started having fatique out if nowhere, severe abdominal cramps and right now I am in the fetal position on my bed after I've already gone to the bathroom 3 separate times experiencing fatigue, severe abdominal cramps and constantly going to the bathroom every time I lay down to rest in pain for 5 minutes. Gluten allergies are very severe for certain people and they need to be taken seriously. This is going to mess up my whole work week. When a person with celiac disease is exposed to gluten it doesn't just cause abdominal cramps or diarrhea or vomiting or fatigue or migraine headaches or skin rashes there are certain people that when they are exposed to gluten it actually causes schizophrenic symptoms like anxiety or depression, or hallucinations. Which can lead to a mental health crisis. I really wish that someone would have told me that the fries were cross contaminated with whatever they were cross contaminated with or if they were made in a fryer so I could have avoided them I was very vocal about my gluten allergy. *Gluten allergies should be treated like any other allergy not just shrugged off as "no big deal" because if this would have been treated like peanut allergy, there is a possibility I could be dead.* I do not recommend eating the fries if you are someone that has Celiac disease do not eat the fries. They are most likely fried in a fryer with other bread items. 🚫 I was really looking forward to giving a 5 star review because my overall experience there was great until I got home and realized that I had been gluten-ed 2 hours later. So I'm sorry that I even have to put this review out there but I need to warn other people that have Celiac disease to not eat the fries. Because I wouldn't wish what I'm experiencing right now on my own worst enemy. 😔💯💔 Besides that the Sante Fe burger was absolutely delicious and I fully recommend. ⭐⭐⭐⭐⭐
Got sat right away.. waiting at our table for 30 min never had anyone come to the table.. after 30 min and the table next to us had a server and within 3 mins of sitting down and still no one even checked on us we decided to leave!
Atmosphere: 3
Food: 1
Service: 1
donna owen
I had an order through my company. I paid for my food which I cannot eat. Waste of $23. Good food but when you say it's mild and the spice level is intolerable that's ridiculous. Will be contacting management for a refund since I can't eat the food. Was excited to try this place but won't be coming back
Atmosphere: 5
Food: 2
Service: 5
Sherry Cruz
Otc burger was burnt around the edges had to cut it off the burger, was over seasoned as well, brisket burger had hardly any meat on it and fries were extremely salty not worth the 43and change I paid!!
Kristin Marks
Order was incorrect.
Atmosphere: 2
Food: 2
Service: 2
Scott W
Been to other Chilis restaurants. First time at this location.
Got greeted and seated right away. And everyone was smiling!
Got terrific service the entire time. Got our waters, our server gave us help and time to place our orders. Quickly got our chips and salsa. And was especially personable. Thanks Kevin!
My friend got the Quesadilla Explosion Salad. Im watching my calories and got the Salad with Chicken. Both were good portions, fresh ingredients, and good flavors.
Which brings me to my only complaint (about Chilis in general). Not a lot of choices if you're someone looking for lower calorie (and flavorful) choices. I always ask for my dressings and sauces on the side. Just wish they had the healthier options. Perhaps just several more different fresh vegetable salads.
Overall a very good experience.
Dietary restrictions: Wish there were more fresh vegetable salad options.
Parking: plenty of spots
Atmosphere: 5
Food: 4
Service: 5
James Webber
Great food and service,only complaint music was loud couldn't have a conversation across table
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fries, Hamburger
Brenda Neira
I ordered a crispy chicken sandwich and got a grilled one, The server never came back so I tried to eat it and and it was very terrible. The guacamole that was on it, I tasted rancid. The soup was so salty that I had to pour some of my water in it to dilute it.
Atmosphere: 3
Food: 1
Service: 3
Phillip lewis
Just popped in for a quick dinner after the movies, our guy Casey was phenomenal, he go to chilis often so we usually know what we want right away, he was prepared and our food took less than 15 mins after sit down, with drinks coming in about 5-6 mins before that. With that said my wife and I weren’t as happy as typical. Most of the employees here bust their ass and it’s easy to be seen, clean tables, seating area etc. all nice and friendly, however management needs a word spoken to them, I believe they wore the blue shirts? Anyway they didn’t hardly leave the front host desk and if they did it was to step closer to the bar and watch the game. I enjoy football as much as the next guy, but find another spot to stand instead directly next to a table of customers. I enjoy the atmosphere here but not the cheering, pay attention to your employees not the game. Our server did plenty of table touches, and boss came through immediately after while my mouth was still full then proceeded to cheer after leaving. Not the vibe. Please focus more on your jobs and your peoples rather than whose winning
It's always nice going here. Adam was very very professional and always checked in with us. Will definitely go back again.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sides
Cynthia Millis
We had fajitas with beef, chicken & shrimp. Kids had chicken, Mac & cheese, corn on cob.
Kid-friendliness: Had good food. Mac & cheese, grilled chicken
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Steak
Sheri R
Love the variety of food on the menu. Maybe it was an off evening but they seemed very short staffed and our server was totally overwhelmed with a full bar section of tables by himself. Took forever to get our food after our chips and salsa appetizer. Impossible to get drink refills and sauces or a check so we paid via the kiosk so we could go. I felt sorry for our server and not once did I see a manager.
Atmosphere: 3
Food: 3
Service: 1
Jake Abezetian
Great food! Great people! I moved to West Allis and still come here with the boys!
Atmosphere: 5
Food: 5
Service: 5
Jeff W
Food is quite good. But one person getting fajitas and a soda shouldnt be a $35 meal. I didnt realize the price had gone up so much. It is too much! I am eating at home more often as things have become nutty. Honestly, I always came specifically for fajitas, now it is cost prohibitive and I likely wont be coming back.
I was really excited to eat at chili's because I have never eaten there before in my life.
I immediately told the waitress that I'm gluten-free and I am allergic and cannot have gluten because I have Celiac disease.
I looked up the gluten-free menu online. I noticed that the Santa Fe burger was on the gluten-free menu. I got the Santa Fe burger without the bun.
Our waitress asked me if I wanted fries I said sure. The food came out very fast.
Everything was delicious. Too delicious. The fries suspiciously tasted way too good though. (Which is a red flag when you have celiac disease because gluten-free food tastes like cardboard. Lol)
The fries felt like and tasted like they were baked in an oven but 2 hours later I immediately started having fatique out if nowhere, severe abdominal cramps and right now I am in the fetal position on my bed after I've already gone to the bathroom 3 separate times experiencing fatigue, severe abdominal cramps and constantly going to the bathroom every time I lay down to rest in pain for 5 minutes.
Gluten allergies are very severe for certain people and they need to be taken seriously. This is going to mess up my whole work week. When a person with celiac disease is exposed to gluten it doesn't just cause abdominal cramps or diarrhea or vomiting or fatigue or migraine headaches or skin rashes there are certain people that when they are exposed to gluten it actually causes schizophrenic symptoms like anxiety or depression, or hallucinations. Which can lead to a mental health crisis. I really wish that someone would have told me that the fries were cross contaminated with whatever they were cross contaminated with or if they were made in a fryer so I could have avoided them
I was very vocal about my gluten allergy. *Gluten allergies should be treated like any other allergy not just shrugged off as "no big deal" because if this would have been treated like peanut allergy, there is a possibility I could be dead.*
I do not recommend eating the fries if you are someone that has Celiac disease do not eat the fries. They are most likely fried in a fryer with other bread items. 🚫
I was really looking forward to giving a 5 star review because my overall experience there was great until I got home and realized that I had been gluten-ed 2 hours later.
So I'm sorry that I even have to put this review out there but I need to warn other people that have Celiac disease to not eat the fries. Because I wouldn't wish what I'm experiencing right now on my own worst enemy. 😔💯💔
Besides that the Sante Fe burger was absolutely delicious and I fully recommend. ⭐⭐⭐⭐⭐
Atmosphere: 5
Food: 3
Service: 2
Good food and usually decent service.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Molten Chocolate Cake, Chicken Tenders, Fries
Got sat right away.. waiting at our table for 30 min never had anyone come to the table.. after 30 min and the table next to us had a server and within 3 mins of sitting down and still no one even checked on us we decided to leave!
Atmosphere: 3
Food: 1
Service: 1
I had an order through my company. I paid for my food which I cannot eat. Waste of $23. Good food but when you say it's mild and the spice level is intolerable that's ridiculous. Will be contacting management for a refund since I can't eat the food. Was excited to try this place but won't be coming back
Atmosphere: 5
Food: 2
Service: 5
Otc burger was burnt around the edges had to cut it off the burger, was over seasoned as well, brisket burger had hardly any meat on it and fries were extremely salty not worth the 43and change I paid!!
Order was incorrect.
Atmosphere: 2
Food: 2
Service: 2
Been to other Chilis restaurants. First time at this location.
Got greeted and seated right away. And everyone was smiling!
Got terrific service the entire time. Got our waters, our server gave us help and time to place our orders. Quickly got our chips and salsa. And was especially personable. Thanks Kevin!
My friend got the Quesadilla Explosion Salad. Im watching my calories and got the Salad with Chicken. Both were good portions, fresh ingredients, and good flavors.
Which brings me to my only complaint (about Chilis in general). Not a lot of choices if you're someone looking for lower calorie (and flavorful) choices. I always ask for my dressings and sauces on the side. Just wish they had the healthier options. Perhaps just several more different fresh vegetable salads.
Overall a very good experience.
Dietary restrictions: Wish there were more fresh vegetable salad options.
Parking: plenty of spots
Atmosphere: 5
Food: 4
Service: 5
Great food and service,only complaint music was loud couldn't have a conversation across table
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fries, Hamburger
I ordered a crispy chicken sandwich and got a grilled one, The server never came back so I tried to eat it and and it was very terrible. The guacamole that was on it, I tasted rancid. The soup was so salty that I had to pour some of my water in it to dilute it.
Atmosphere: 3
Food: 1
Service: 3
Just popped in for a quick dinner after the movies, our guy Casey was phenomenal, he go to chilis often so we usually know what we want right away, he was prepared and our food took less than 15 mins after sit down, with drinks coming in about 5-6 mins before that. With that said my wife and I weren’t as happy as typical. Most of the employees here bust their ass and it’s easy to be seen, clean tables, seating area etc. all nice and friendly, however management needs a word spoken to them, I believe they wore the blue shirts? Anyway they didn’t hardly leave the front host desk and if they did it was to step closer to the bar and watch the game. I enjoy football as much as the next guy, but find another spot to stand instead directly next to a table of customers. I enjoy the atmosphere here but not the cheering, pay attention to your employees not the game. Our server did plenty of table touches, and boss came through immediately after while my mouth was still full then proceeded to cheer after leaving. Not the vibe. Please focus more on your jobs and your peoples rather than whose winning
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
It's always nice going here. Adam was very very professional and always checked in with us. Will definitely go back again.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sides
We had fajitas with beef, chicken & shrimp. Kids had chicken, Mac & cheese, corn on cob.
Kid-friendliness: Had good food. Mac & cheese, grilled chicken
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Steak
Love the variety of food on the menu. Maybe it was an off evening but they seemed very short staffed and our server was totally overwhelmed with a full bar section of tables by himself. Took forever to get our food after our chips and salsa appetizer. Impossible to get drink refills and sauces or a check so we paid via the kiosk so we could go. I felt sorry for our server and not once did I see a manager.
Atmosphere: 3
Food: 3
Service: 1
Great food! Great people! I moved to West Allis and still come here with the boys!
Atmosphere: 5
Food: 5
Service: 5
Food is quite good. But one person getting fajitas and a soda shouldnt be a $35 meal. I didnt realize the price had gone up so much. It is too much! I am eating at home more often as things have become nutty. Honestly, I always came specifically for fajitas, now it is cost prohibitive and I likely wont be coming back.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fajitas for 2
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