Very friendly & helpful staff along with tasty sandwiches! Our new go-to sandwich shop!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fries
Kevin Bethke
Friend ordered the full sub. It was great. Can't say as much about the salad, had it warmed up, cheese melted to the meat. Everything stuck together as one big clump.
Atmosphere: 4
Food: 5
Service: 5
Ethan Maurice
Can’t call to order?? That’s ok, firehouse answers their phone.
Jay
absolutely great place to eat. and staff is wonderful. 10/10. helped me resolve my issue and did everything correctly!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak, Italian Special, Cookie, Cubano Sandwich, Club, Chicken Cheddar Deluxe, Party Subs, Chips, Double Portion Chicken or Steak Subs, Philly, Party Pack, Box Lunch, Bowl, Bacon Mushroom Swiss, Steak Cheese Steak Bowl, Float - Regular
David Boxhorn
My sandwich was ok. I tried a new sandwich which was ok.
Atmosphere: 3
Food: 3
Service: 5
Kristie Romaszewski
Very clean restaurant &friendly staff. My sandwich was hot & delicious as were my fries.
Atmosphere: 5
Food: 5
Service: 5
I. Willy-nilly
I hate to change this review (10 months ago I gave 5 stars) but this is the last time I will be tolerating this location messing with the small lunch time. No hard feelings against the manager, he actually seems amazing, and has fixed errors for his team, with my food directly, twice now, so sir, thank you for showing integrity and genuine customer service. As far as the lunch team, working here. Needs some serious regard and attitude repair imo. I've now had about 3 or 4 incidents where it seems they have intentionally been lazy/biased and didn't make my food the way I requested it. Two times were the ones mentioned above and ( the manager) he helped. They messed up my sub once and my bowl the following week lol . I was there for almost my entire 30 min lunch each time, but at least he cared to fix it up and hand it to me himself. Was very nice) meanwhile his employees stood behind him looked appalled someone didn't just accept what was given/an incorrect order. This last time (today) I ordered for pick up, for 2:45-:50 and hour before I had to go get it. Work got hectic, im only 3-6 mins away but I made it to the store like around 3-3:02pm. I got my food and noticed the fries were BRICK cold. I asked for fresh fries; as every location I've gone to for my entire life (inner & west Milwaukee. Tosa, east side/ all college locations, downtown, New berlin, and etc.) drops your fries when you come to pick it up so they are fresh. The Team member says I'll make an exception this time, *rolls eyes* but next time we won't. I expressed, I thought the rule was to drop them when you pick up your food? And she said oh? well not here. Your pick up was at 2:45. *rolls eyes again* I smiled and said ok noted...decided to leave it alone (this is the same woman who has messed up my food before so...I know im getting nowhere communicating with her.) After about 8-10 mins she brings the fresh fries and hands it to me with a attitude and looks away from me as if she's disgusted. Says have a good day and closes the little window fast like LOL im here for lunch babe, save them feelings....ew... As someone whose worked in many food service restaurants before. I do not approve of nor do i condone this. Especially not as a older woman, its not your place to behave this way. Yet many encounters I've had with this lunch team, has not been pleasant. Just wanted to note that for this location. Again, no hard feelings. I'm not mad. Just disappointed and turned off from this location.
This is just a typical small place by the side id the road; subs are decent, nothing fancy but the ladies working behind the counter are simply super, very friendly and you feel like you are going to eat at someone's home. Hence the 4 starts!
Devon Dent
The staff is very nice, the environment is clean, the service was fast, and had a great presentation to it rather than thrown together as fast as possible. I typically always choose Cousins over Jimmy Johns for quality.
Always out of multigrain bread. Had to cancel the online order twice at the window.
Rachel Rapp-Zarling
We usually like cousins but this particular location disappointed. Bread was really
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Italian Special, Club
Randy Roeder
There's sandwiches french fries and their soups are good quality the cleanness are very good inside the restaurant all depends which ones you go to in what city.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club
Dan Eastwood
Sandwiches and more, but mostly sandwiches. Location is convenient if driving into or out of Waukesha, and the drive in is handy if you are in a hurry.Newly remodeled inside, very nice for a sandwich shop.Parking: There are usually parking spaces available right by the door.Wheelchair accessibility: There is a low curb getting to the front door from regular parking. Parking in back might be better.There is newly marked handicap parking and a ramp located by the drive-up sign. This might require exciting your vehicle from the left or rear, and you will need to cross a traffic/drive-up lane. Most times this should not be especially difficult.Regular parking close to the ramp might do just as well.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Philly Cheese Steak, Italian Special
Majas C.
I just had a great experience at the Waukesha Cousins Subs on Grandview. I had a reward for a free birthday sub and apparently I needed the app in order to redeem it. The manager and the person working the window adjusted my total so that I could redeem it today as a courtesy and were very friendly and both of them wished me happy birthday.
Very friendly & helpful staff along with tasty sandwiches! Our new go-to sandwich shop!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fries
Friend ordered the full sub. It was great. Can't say as much about the salad, had it warmed up, cheese melted to the meat. Everything stuck together as one big clump.
Atmosphere: 4
Food: 5
Service: 5
Can’t call to order?? That’s ok, firehouse answers their phone.
absolutely great place to eat. and staff is wonderful. 10/10. helped me resolve my issue and did everything correctly!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak, Italian Special, Cookie, Cubano Sandwich, Club, Chicken Cheddar Deluxe, Party Subs, Chips, Double Portion Chicken or Steak Subs, Philly, Party Pack, Box Lunch, Bowl, Bacon Mushroom Swiss, Steak Cheese Steak Bowl, Float - Regular
My sandwich was ok. I tried a new sandwich which was ok.
Atmosphere: 3
Food: 3
Service: 5
Very clean restaurant &friendly staff. My sandwich was hot & delicious as were my fries.
Atmosphere: 5
Food: 5
Service: 5
I hate to change this review (10 months ago I gave 5 stars) but this is the last time I will be tolerating this location messing with the small lunch time. No hard feelings against the manager, he actually seems amazing, and has fixed errors for his team, with my food directly, twice now, so sir, thank you for showing integrity and genuine customer service. As far as the lunch team, working here. Needs some serious regard and attitude repair imo. I've now had about 3 or 4 incidents where it seems they have intentionally been lazy/biased and didn't make my food the way I requested it. Two times were the ones mentioned above and ( the manager) he helped. They messed up my sub once and my bowl the following week lol . I was there for almost my entire 30 min lunch each time, but at least he cared to fix it up and hand it to me himself. Was very nice) meanwhile his employees stood behind him looked appalled someone didn't just accept what was given/an incorrect order. This last time (today) I ordered for pick up, for 2:45-:50 and hour before I had to go get it. Work got hectic, im only 3-6 mins away but I made it to the store like around 3-3:02pm. I got my food and noticed the fries were BRICK cold. I asked for fresh fries; as every location I've gone to for my entire life (inner & west Milwaukee. Tosa, east side/ all college locations, downtown, New berlin, and etc.) drops your fries when you come to pick it up so they are fresh. The Team member says I'll make an exception this time, *rolls eyes* but next time we won't. I expressed, I thought the rule was to drop them when you pick up your food? And she said oh? well not here. Your pick up was at 2:45. *rolls eyes again* I smiled and said ok noted...decided to leave it alone (this is the same woman who has messed up my food before so...I know im getting nowhere communicating with her.) After about 8-10 mins she brings the fresh fries and hands it to me with a attitude and looks away from me as if she's disgusted. Says have a good day and closes the little window fast like LOL im here for lunch babe, save them feelings....ew... As someone whose worked in many food service restaurants before. I do not approve of nor do i condone this. Especially not as a older woman, its not your place to behave this way. Yet many encounters I've had with this lunch team, has not been pleasant. Just wanted to note that for this location. Again, no hard feelings. I'm not mad. Just disappointed and turned off from this location.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Philly Cheese Steak, Italian Special, Cookie, Club, Chicken Cheddar Deluxe, Double Portion Chicken or Steak Subs, Bacon Mushroom Swiss, Fries
This is just a typical small place by the side id the road; subs are decent, nothing fancy but the ladies working behind the counter are simply super, very friendly and you feel like you are going to eat at someone's home. Hence the 4 starts!
The staff is very nice, the environment is clean, the service was fast, and had a great presentation to it rather than thrown together as fast as possible. I typically always choose Cousins over Jimmy Johns for quality.
Atmosphere: 5
Food: 5
Service: 5
I miss this place.So im a little biased.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Always out of multigrain bread. Had to cancel the online order twice at the window.
We usually like cousins but this particular location disappointed. Bread was really
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Italian Special, Club
There's sandwiches french fries and their soups are good quality the cleanness are very good inside the restaurant all depends which ones you go to in what city.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club
Sandwiches and more, but mostly sandwiches. Location is convenient if driving into or out of Waukesha, and the drive in is handy if you are in a hurry.Newly remodeled inside, very nice for a sandwich shop.Parking: There are usually parking spaces available right by the door.Wheelchair accessibility: There is a low curb getting to the front door from regular parking. Parking in back might be better.There is newly marked handicap parking and a ramp located by the drive-up sign. This might require exciting your vehicle from the left or rear, and you will need to cross a traffic/drive-up lane. Most times this should not be especially difficult.Regular parking close to the ramp might do just as well.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Philly Cheese Steak, Italian Special
I just had a great experience at the Waukesha Cousins Subs on Grandview. I had a reward for a free birthday sub and apparently I needed the app in order to redeem it. The manager and the person working the window adjusted my total so that I could redeem it today as a courtesy and were very friendly and both of them wished me happy birthday.