My order had been rung up wrong, which is fine, it happens. What was not fine was the younger woman made the older woman cry about it. Then they gave me the wrong drink and had I known they'd make my correct drink wrong, very bitter, instead of sweet, I would have just taken the first one. Then as she was finishing my drink she spun around and knocked into a coworker, some of the drink spilled and I told them to just give it to me, because she looked.lile she wanted to yell at the same coworker, accidents happen. Then there was no cheese on my son's sandwich, which was a huge deal for him. They didn't have any yellow cheese nearby so they offered white. When I said no, they didn't make a big deal out of it, so that was good. They went to a cooler to get some yellow cheese no complaints. I'm not sure the one gal knew she made the other cry, but had I been on the receiving end, I would have cried too. They need to slow down and breathe. I was a manager at coffee and bagel for 4 years, so I totally understand, and I hate that I had to leave this review. I hope it's used as a training tool. Be kind to your coworkers, especially in a rush. They're going through the same thing you are. You're a team.
Atmosphere: 1
Food: 1
Service: 1
Kari Corrigan
Such a cheery, happy, bright way to start my morning today. All the employees were so sweet, in such great moods, I couldn't help but smile. Attitude and how you talk to people are so huge and these ladies knocked it out of the park this morning.
Atmosphere: 5
Food: 5
Service: 5
Pd_outdoors
The staff is great at the waunakee location!! They forgot my donut on a mobile order one time and when I came in to get them they gave me a free donut for the hassle and apologized for the mix up. They are always so sweet!!
Atmosphere: 5
Food: 5
Service: 5
Laura Corrigan
Great place. Very friendly and fast service
Atmosphere: 5
Food: 5
Service: 5
Kathy Voegeli
I am always so impressed with our Waunakee DD! It seems I am always in a hurry when I decide to drive through and they ALWAYS are so friendly, offer such fast (and accurate) service and get me on my way quickly! PS - Would love Pumpkin donuts year round!
Atmosphere: 5
Food: 5
Service: 5
Constance Walton
Edwin at this location greeted me with a smile , he also helped me pick out a ""pick me up" beverage for my daughter
Very fast and courteous drive through service. They ensure the entire order was in the bag and reviewed the drinks. Cashier was very friendly and appreciative.. much more efficient service than local Starbucks.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts, Egg and Cheese
Richie Jerrick
There have been so many improvments happening at this place. The staff are really kind
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Sarah McCarty
Fast service, polite staff. Definitely worth the stop.
Atmosphere: 5
Food: 5
Service: 5
Joe Wiatrowski
Pretty much out of most of the things I wanted but everything I got was pretty good so I can't complain too much. Super friendly
If you want your order to be missing items with no refund or your drink half way filled up- this is the place for you!
Atmosphere: 1
Food: 1
Service: 1
Nick Saban
Food was fine, witnessed employee yelling at a customer this morning.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Donuts
Tanya Stafford
Been coming here after work morning to get a hot chocolate with milk ( was actually offered to be with milk by employee one day never went back) the last two days we have been met with rudeness and actually yelled at us through the window the second day were tried she said there is no way to charge us for the milk so she can’t do that and nobody should be doing it with milk. She’s an older lady and very very rude no reason to get mad because her other employees named us happy she does not she acts as though she hated her job and it shows
Atmosphere: 1
Food: 1
Service: 1
Pamela Reategui
Very rude lady , “ there is 6 cars that need help and only 2 ppl working to make a big box of coffe” . There was only 1 car in front … sorry you only have 2 people , that ls not my fault .
Atmosphere: 1
Food: 2
Service: 1
Gabby Gouin
I just came through and tried to order myself a pumpkin spice late , I asked for no whip cream and they still put whip cream in it , I asked them to remake it and they did, I went to taste it and noticed they added a shot of vanilla flavoring as well, I politely explained to them that I didn’t ask for the vanilla shot and to please make it again . I was met with attitude from the child who took my order , he said “for next the the signature late comes with vanilla “ I said “ I didn’t order the signature late I just wanted the pumpkin spice “ he then tried to continue to argue with me about my coffee. All he had to do was make the drink correctly the fist time . Instead of being helpful , he gave me attitude because I called him out TWICE because he messed up my coffee , TWICE . I will not be returning to this Dunkin’ Donuts . Maybe retrain your employees on how to treat customers.
My order had been rung up wrong, which is fine, it happens. What was not fine was the younger woman made the older woman cry about it. Then they gave me the wrong drink and had I known they'd make my correct drink wrong, very bitter, instead of sweet, I would have just taken the first one. Then as she was finishing my drink she spun around and knocked into a coworker, some of the drink spilled and I told them to just give it to me, because she looked.lile she wanted to yell at the same coworker, accidents happen. Then there was no cheese on my son's sandwich, which was a huge deal for him. They didn't have any yellow cheese nearby so they offered white. When I said no, they didn't make a big deal out of it, so that was good. They went to a cooler to get some yellow cheese no complaints. I'm not sure the one gal knew she made the other cry, but had I been on the receiving end, I would have cried too. They need to slow down and breathe. I was a manager at coffee and bagel for 4 years, so I totally understand, and I hate that I had to leave this review. I hope it's used as a training tool. Be kind to your coworkers, especially in a rush. They're going through the same thing you are. You're a team.
Atmosphere: 1
Food: 1
Service: 1
Such a cheery, happy, bright way to start my morning today. All the employees were so sweet, in such great moods, I couldn't help but smile. Attitude and how you talk to people are so huge and these ladies knocked it out of the park this morning.
Atmosphere: 5
Food: 5
Service: 5
The staff is great at the waunakee location!! They forgot my donut on a mobile order one time and when I came in to get them they gave me a free donut for the hassle and apologized for the mix up. They are always so sweet!!
Atmosphere: 5
Food: 5
Service: 5
Great place. Very friendly and fast service
Atmosphere: 5
Food: 5
Service: 5
I am always so impressed with our Waunakee DD! It seems I am always in a hurry when I decide to drive through and they ALWAYS are so friendly, offer such fast (and accurate) service and get me on my way quickly! PS - Would love Pumpkin donuts year round!
Atmosphere: 5
Food: 5
Service: 5
Edwin at this location greeted me with a smile , he also helped me pick out a ""pick me up" beverage for my daughter
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Munchkins Donut Hole Treats, Croissant
Very fast and courteous drive through service. They ensure the entire order was in the bag and reviewed the drinks. Cashier was very friendly and appreciative.. much more efficient service than local Starbucks.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts, Egg and Cheese
There have been so many improvments happening at this place. The staff are really kind
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Fast service, polite staff. Definitely worth the stop.
Atmosphere: 5
Food: 5
Service: 5
Pretty much out of most of the things I wanted but everything I got was pretty good so I can't complain too much. Super friendly
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
If you want your order to be missing items with no refund or your drink half way filled up- this is the place for you!
Atmosphere: 1
Food: 1
Service: 1
Food was fine, witnessed employee yelling at a customer this morning.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Donuts
Been coming here after work morning to get a hot chocolate with milk ( was actually offered to be with milk by employee one day never went back) the last two days we have been met with rudeness and actually yelled at us through the window the second day were tried she said there is no way to charge us for the milk so she can’t do that and nobody should be doing it with milk. She’s an older lady and very very rude no reason to get mad because her other employees named us happy she does not she acts as though she hated her job and it shows
Atmosphere: 1
Food: 1
Service: 1
Very rude lady , “ there is 6 cars that need help and only 2 ppl working to make a big box of coffe” . There was only 1 car in front … sorry you only have 2 people , that ls not my fault .
Atmosphere: 1
Food: 2
Service: 1
I just came through and tried to order myself a pumpkin spice late , I asked for no whip cream and they still put whip cream in it , I asked them to remake it and they did, I went to taste it and noticed they added a shot of vanilla flavoring as well, I politely explained to them that I didn’t ask for the vanilla shot and to please make it again . I was met with attitude from the child who took my order , he said “for next the the signature late comes with vanilla “ I said “ I didn’t order the signature late I just wanted the pumpkin spice “ he then tried to continue to argue with me about my coffee. All he had to do was make the drink correctly the fist time . Instead of being helpful , he gave me attitude because I called him out TWICE because he messed up my coffee , TWICE . I will not be returning to this Dunkin’ Donuts . Maybe retrain your employees on how to treat customers.
Atmosphere: 1
Food: 1
Service: 1