So I placed a big order with door dashing. I received my food in timely manner. But no surprise never got my drink or sauces!. When I spoke to the manager he blamed the door dashing girl! First off its not her job to put together n make sure the order is correct! It's the people there. Her job is to deliver so how dare you blame it on this girl. No wonder they can't keep managers and employees! Blame others instead of just fixing the issue. Horrible horrible managers! I've managed places but never would I treat a customer this way period. Rip off
Atmosphere: 4
Food: 3
Service: 1
wisconsin nut
Ordered food for takeout. Chicken was over cooked and under sized. Fries over cooked. Chili cheese fries came stuck together with almost no chili or cheese.
Atmosphere: 1
Food: 1
Service: 1
herman lee
Everything went great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bone in Wings, Traditional Wings
Wendy Hanson
Ordered carry out. Bartender very courteous. I ordered 10 piece wings, large side of tots, deep fried dill pickles, and side of ranch and blue cheese. I received the 10 piece wings, deep fried dill pickles, large wedges NOT tots, and also did not receive the dipping sauces. I had to walk around to the other side of the bar to sit down because 6 staff members were blocking the way to walk through BS'ing with each other, and would not move while I stood there waiting to get through. While I stood there waiting the hostess asked me if I was dining in. I told her I am trying to get to the bar and staff will not move so I will walk around the long way. Will not go back again. Waited over 1/2 hours for carry out. Only 4 tables of people eating in restaurant.
Atmosphere: 1
Food: 5
Service: 2
Recommended dishes: Bone in Wings, Fried Pickles, Thai Curry
Michael Hammer
The boneless wings were cold and dry. Mac and cheese flat out nasty. Cheese curds very good. Server attentive and pleasant.
Atmosphere: 3
Food: 2
Service: 5
cheng vang
I ordered my food (50 wings) online at 3:30 to pick up at 4. I got there at 3:50 and one of the workers said they are working on my food, it should be about 5-10 mins, I sat around waiting and they got 4 orders ready ahead of me. I didn't get my food until 4:25. To top it off after I got my food and went home. I looked in the bag and I was shorted 20 wings. I called and all they said was sorry and was told to come pick up what they shorted me. By the time i finally got home my food was cold and pretty much 2 hours later I finally got to eat dinner. They could of at least threw in few extra wings or something for their mistake but all I got was a sorry
Placed a mobile order tonight, place was packed and so there was a bit of a wait after arriving for pickupā¦ But, Matt provided excellent customer service! Kept me informed on how long Iād be waiting, was kind/friendly and sincerely apologetic.
Food was hot and the order was correct!
Thanks Matt!
Parking: Free parking with several handicap and mobile order pickup spots near front door.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sweet Barbeque Boneless Wings, Bone in Wings, Mozzarella Sticks, Fried Chicken Sandwich, Fried Pickles, Buffalo Wings
Willerree Begaye
We were seated right away, but then it took over 20 min for our server to acknowledge us, then it took 10 min to receive or drinks, then after we had ordered our food it took over 30 mins to receive our appetizer, and an additional 20, to receive our food in which over half the order was wrong or did not arrive. Our server had passed us multiple times and not even checked to see if we needed anything. By the time we left we had been there for almost 2 hours. We had received cold food and zero service.
Atmosphere: 2
Food: 3
Service: 1
Allison Wayda
Cierra was our server at the Wausau, WI location - my party and myself will never be returning to this location due to this server. We ordered our drinks (there were 6 of us) and she brought them back incorrectly - which was fine, but she seemed annoyed when we asked her for the correct drinks. It seemed like she was on another planet when you talked to her. We ordered two orders of pretzel bites - one order came in about 20 minutes, we asked about the second order and she said āyeah I know itās the kitchens fault itāll be out shortly itās not my faultā. We said ok and waited - another 20 minutes go by and she returns and said the kitchen is stating we didnāt order two orders. We advised we did in the beginning and she placed another order for the pretzel bites, again blaming the kitchen. She then came around to my side of the table and said something, which I couldnāt hear so I asked her to repeat it. She then replied very condescendingly and said āID LIKE TO REFILL YOUR DRINK NOW SO SHE (she pointed to one of my friends) DOESNT YELL AT ME AGAIN.ā My friend never yelled at her to begin with, but for her to say this was completely unprofessional. She then brought out an order of onion rings that we didnāt order. The food order was correct when she brought the meal out thankfully. At the end of our meal she handed me the receipts for our group and asked me to hand them out to everybody and to figure out whose was whose. We all handed her our cards to pay. She went over to process the payments and returned stating someone spilled soda all over the receipts and cards so she would have to reprint all the receipts. She reprinted them and again handed them to me to give out to our group members. I have never left someone a low tip before, but yesterday was my first time doing so as I firmly believe she earned a low tip. It was my husbands birthday and we didnāt even inform this server due to fear of causing another issue. My entire group and I will not be returning and highly suggest you donāt employ this person going forward.
Food wasnāt horrible. Music was so loud we could hardly hear each other talk. Our waitress seemed like she was in outer space. Brought 4 of our 5 appetizers, the 5th one didnāt come out until the rest of the food did. Waitress said āthe kitchen said we didnāt order another order of pretzel knots, but she knew, so why not tell them we did? We asked about them 3 times! Just when we think weāre in the clear because we get all of our order, we finish eating, get our bills and she proceeds to spill soda on everyoneās cards and receipts. Got our cards cleaned off and new receipts. Signed them and we couldnāt get out fast enough. Weāve been there twice in the last 3 months. Had the same server both times. Not taking the chance on going back a third time.
Atmosphere: 2
Food: 3
Service: 1
Hunter Austin
Love this restaurant. Yesterday we went. the chicken seemed like it was either over done or not fully cooked. But idk u guys are the experts š. Teriyaki boneless. (did end up barfing it up when I got home). Doing ok now though. Otherwise I love the atmosphere there and keeping track of all the football games and other sports! I'll come back but not to this location.
Atmosphere: 5
Food: 2
Service: 5
Leanne Rust
We went in to this store with my brother and his wife, they're from out of town and they wanted to come here. It was okay to start out with but then went downhill quickly. Safe to say I wont be dining in anymore, i will still doordash because the food is good but our server was rude overall they didn't give us service and they kept taking part of the order and running off before we got to finish ordering everything, she would also drop our food off and immediately leave not coming to check on us, how our food was, or if we needed anything except one time. They weren't even busy when we got there and we still had to wait over an hour for our food to come out. When it finally came out it was cold and somehow the burger took longer than the wings and the fries didn't even come out until after we had already almost fully finished eating our food. Me and my girlfriend went into the bathroom and went into the same stall because it makes her feel more comfortable in public bathrooms, I know a lot of people wont agree with this but she is transgender, and the workers made her feel bad for going into the women's bathroom. This was only our second time in this store and we didn't know that they had a rule against having two people in a stall. A worker came in and she was very rude to us about it. I think her name was Rally or Reily, i didn't see well but she was a shorter lady and her name definitely started with an R. She discriminated against trans people and I quote her exact words were "We cant have more than one person in the stall at once so you need to get out of the bathroom NOW, and we can't have men in the women's bathroom." The lady did come to apologize at the end and I have to give her props for that but it didn't sound like a genuine apology, I personally think that she overheard us talking about what happened and came to apologize just because she didn't want a bad review. It doesn't help that when a manager was called over it took a long time for him to come talk to us and he was super rude. He didn't do anything about the situation but instead pushed it on us and said it was our fault to say the least. This isn't even the extent of this visit but I'm not going to keep rambling on.
Time of Visit: 6 pm on 9/14/24.
Also the garlic parm wings were WAY to garlicky
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Cheeseburgers with Fries
Amanda Schlitz
Parking: Tight spaces park nicely
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bone in Wings
B D REMIXES
Aside from the boss going a little overboard on employees, it was great! Sharayah did EXCELLENT! Whatever that woman is making, it isn't enough! Give her a raise!
So I placed a big order with door dashing. I received my food in timely manner. But no surprise never got my drink or sauces!. When I spoke to the manager he blamed the door dashing girl! First off its not her job to put together n make sure the order is correct! It's the people there. Her job is to deliver so how dare you blame it on this girl. No wonder they can't keep managers and employees! Blame others instead of just fixing the issue. Horrible horrible managers! I've managed places but never would I treat a customer this way period. Rip off
Atmosphere: 4
Food: 3
Service: 1
Ordered food for takeout. Chicken was over cooked and under sized. Fries over cooked. Chili cheese fries came stuck together with almost no chili or cheese.
Atmosphere: 1
Food: 1
Service: 1
Everything went great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bone in Wings, Traditional Wings
Ordered carry out. Bartender very courteous. I ordered 10 piece wings, large side of tots, deep fried dill pickles, and side of ranch and blue cheese. I received the 10 piece wings, deep fried dill pickles, large wedges NOT tots, and also did not receive the dipping sauces. I had to walk around to the other side of the bar to sit down because 6 staff members were blocking the way to walk through BS'ing with each other, and would not move while I stood there waiting to get through. While I stood there waiting the hostess asked me if I was dining in. I told her I am trying to get to the bar and staff will not move so I will walk around the long way. Will not go back again. Waited over 1/2 hours for carry out. Only 4 tables of people eating in restaurant.
Atmosphere: 1
Food: 5
Service: 2
Recommended dishes: Bone in Wings, Fried Pickles, Thai Curry
The boneless wings were cold and dry. Mac and cheese flat out nasty. Cheese curds very good. Server attentive and pleasant.
Atmosphere: 3
Food: 2
Service: 5
I ordered my food (50 wings) online at 3:30 to pick up at 4. I got there at 3:50 and one of the workers said they are working on my food, it should be about 5-10 mins, I sat around waiting and they got 4 orders ready ahead of me. I didn't get my food until 4:25. To top it off after I got my food and went home. I looked in the bag and I was shorted 20 wings. I called and all they said was sorry and was told to come pick up what they shorted me. By the time i finally got home my food was cold and pretty much 2 hours later I finally got to eat dinner. They could of at least threw in few extra wings or something for their mistake but all I got was a sorry
Atmosphere: 3
Food: 4
Service: 1
Ordered to-go 20 boneless wings and a large side of wedges. Wings were so small they only fit one side of the box and I probably have 12 potato wedges. Super disappointing! Definitely not worth the amount of $ spent. (BTW, food was untouched in the photos) š©
Atmosphere: 1
Food: 1
Service: 1
Placed a mobile order tonight, place was packed and so there was a bit of a wait after arriving for pickupā¦ But, Matt provided excellent customer service! Kept me informed on how long Iād be waiting, was kind/friendly and sincerely apologetic.
Food was hot and the order was correct!
Thanks Matt!
Parking: Free parking with several handicap and mobile order pickup spots near front door.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sweet Barbeque Boneless Wings, Bone in Wings, Mozzarella Sticks, Fried Chicken Sandwich, Fried Pickles, Buffalo Wings
We were seated right away, but then it took over 20 min for our server to acknowledge us, then it took 10 min to receive or drinks, then after we had ordered our food it took over 30 mins to receive our appetizer, and an additional 20, to receive our food in which over half the order was wrong or did not arrive. Our server had passed us multiple times and not even checked to see if we needed anything. By the time we left we had been there for almost 2 hours. We had received cold food and zero service.
Atmosphere: 2
Food: 3
Service: 1
Cierra was our server at the Wausau, WI location - my party and myself will never be returning to this location due to this server. We ordered our drinks (there were 6 of us) and she brought them back incorrectly - which was fine, but she seemed annoyed when we asked her for the correct drinks. It seemed like she was on another planet when you talked to her. We ordered two orders of pretzel bites - one order came in about 20 minutes, we asked about the second order and she said āyeah I know itās the kitchens fault itāll be out shortly itās not my faultā. We said ok and waited - another 20 minutes go by and she returns and said the kitchen is stating we didnāt order two orders. We advised we did in the beginning and she placed another order for the pretzel bites, again blaming the kitchen. She then came around to my side of the table and said something, which I couldnāt hear so I asked her to repeat it. She then replied very condescendingly and said āID LIKE TO REFILL YOUR DRINK NOW SO SHE (she pointed to one of my friends) DOESNT YELL AT ME AGAIN.ā My friend never yelled at her to begin with, but for her to say this was completely unprofessional. She then brought out an order of onion rings that we didnāt order. The food order was correct when she brought the meal out thankfully. At the end of our meal she handed me the receipts for our group and asked me to hand them out to everybody and to figure out whose was whose. We all handed her our cards to pay. She went over to process the payments and returned stating someone spilled soda all over the receipts and cards so she would have to reprint all the receipts. She reprinted them and again handed them to me to give out to our group members. I have never left someone a low tip before, but yesterday was my first time doing so as I firmly believe she earned a low tip. It was my husbands birthday and we didnāt even inform this server due to fear of causing another issue. My entire group and I will not be returning and highly suggest you donāt employ this person going forward.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Food wasnāt horrible. Music was so loud we could hardly hear each other talk. Our waitress seemed like she was in outer space. Brought 4 of our 5 appetizers, the 5th one didnāt come out until the rest of the food did. Waitress said āthe kitchen said we didnāt order another order of pretzel knots, but she knew, so why not tell them we did? We asked about them 3 times! Just when we think weāre in the clear because we get all of our order, we finish eating, get our bills and she proceeds to spill soda on everyoneās cards and receipts. Got our cards cleaned off and new receipts. Signed them and we couldnāt get out fast enough. Weāve been there twice in the last 3 months. Had the same server both times. Not taking the chance on going back a third time.
Atmosphere: 2
Food: 3
Service: 1
Love this restaurant. Yesterday we went. the chicken seemed like it was either over done or not fully cooked. But idk u guys are the experts š. Teriyaki boneless.
(did end up barfing it up when I got home). Doing ok now though.
Otherwise I love the atmosphere there and keeping track of all the football games and other sports! I'll come back but not to this location.
Atmosphere: 5
Food: 2
Service: 5
We went in to this store with my brother and his wife, they're from out of town and they wanted to come here. It was okay to start out with but then went downhill quickly. Safe to say I wont be dining in anymore, i will still doordash because the food is good but our server was rude overall they didn't give us service and they kept taking part of the order and running off before we got to finish ordering everything, she would also drop our food off and immediately leave not coming to check on us, how our food was, or if we needed anything except one time. They weren't even busy when we got there and we still had to wait over an hour for our food to come out. When it finally came out it was cold and somehow the burger took longer than the wings and the fries didn't even come out until after we had already almost fully finished eating our food. Me and my girlfriend went into the bathroom and went into the same stall because it makes her feel more comfortable in public bathrooms, I know a lot of people wont agree with this but she is transgender, and the workers made her feel bad for going into the women's bathroom. This was only our second time in this store and we didn't know that they had a rule against having two people in a stall. A worker came in and she was very rude to us about it. I think her name was Rally or Reily, i didn't see well but she was a shorter lady and her name definitely started with an R. She discriminated against trans people and I quote her exact words were "We cant have more than one person in the stall at once so you need to get out of the bathroom NOW, and we can't have men in the women's bathroom." The lady did come to apologize at the end and I have to give her props for that but it didn't sound like a genuine apology, I personally think that she overheard us talking about what happened and came to apologize just because she didn't want a bad review. It doesn't help that when a manager was called over it took a long time for him to come talk to us and he was super rude. He didn't do anything about the situation but instead pushed it on us and said it was our fault to say the least. This isn't even the extent of this visit but I'm not going to keep rambling on.
Time of Visit: 6 pm on 9/14/24.
Also the garlic parm wings were WAY to garlicky
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Cheeseburgers with Fries
Parking: Tight spaces park nicely
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bone in Wings
Aside from the boss going a little overboard on employees, it was great! Sharayah did EXCELLENT! Whatever that woman is making, it isn't enough! Give her a raise!
Atmosphere: 3
Food: 5
Service: 5
Loading...