We waited for over an hour to get our food. 4 people in our party and 2 of the 4 got their food while the other 2 waited for theirs. By the time I got mine I never did eat it and took it home. I believe we should not have had to pay for some of it cause it was over an hour to receive it. There was very little customers in there eating at the time we were there. Very bad service and we may not go back again.
Alejandra Sanchez Herrera
Came in and we were completely ignored and no one sat us. This isn’t a one time occurrence, it happens every single time I go. Workers will look at you and completely ignore you. For the love of god, get a host. We left and went elsewhere after waiting so long. We went to the Taqueria instead and got treated way better and served right away. Will not be coming back to this location.
Robert Baumann
They never gave me my points for my meal. I never got a receipt so I can not do it myself.
John Boustani
Server was rude did say say hello or nothing or how can I could help you all she said what do you want to drink place sucks I'm surprised they are still open not friendly place 11am visit on 4 16 25
Josi Elmberg
Asked for new wings because I was served cold wings and all they did was put it under a heat lamp and make them rock solid
Mary H
Music was so loud I could not converse with my guest. I asked the server if it could be turned down a little, very politely. She said that she would ask but other people asked earlier & the manager on duty barely did. She understood & came back & said that they would not adjust the volume. Something about their corporate culture & restaurant expectations. I will never return to this location. Ruined my entire experience. The food was just ok.
Benny
Worst BDUBS experience I’ve ever had. Music was obnoxiously loud and couldn’t hear our waitress. Many groups complained about the music and the “manager” refused to lower the volume. Not a hard ask in my opinion. Plenty of other places to dine at in Wausau. 0/5 stars.
ROBERT WIERZBA
I walked in about 2pm today and waited about 5 minutes without multiple staff walking by without acknowledging me. There was about 20 people in the dinning room and bar. Even tried to get someone's attention with no luck, seemed everyone to have blinders on. I eventually got fed up with waiting and walked out and went down the street to Milwaukees burgers were they sat me right away. Now I know you avoid the Wausau location.
Kira Parker
Why say you’re open till one if you’re not? food takes forever
Terrible service waited over 20 mins for someone to even say a word to us. Also waited another 10 mins for a server to come to the table empty dinning room 😔 I honestly would be so disappointed in my staff. Coming from a current restaurant manager and waitress myself. This gives me very bad feelings on how my food will be.
Brittany Reinhart
Horrible customer service
Phylisha
Every time we come here. We're waiting on something.. And when wings come out they're either cold. Or super crispy... Don't waste your time coming here. Corporate needs to come in and do some cleaning for sure.. Possibly retrain people...
Update. I have had only one good.. No great.. server... Abby. She however hasn't been there in a long time and should come back! (or at least tell me where she works so I can visit her there!)
Casey Krueger
Ordered lunch for our office about 8 people, it arrived a half hour late, over an hour after it was ordered for starters. We called to check on our order, waited over 15 minutes on hold with no response, our door dasher was waiting over a half an hour for the food and when he checked on the order, they said they never received it. When the food arrived, all of it was cold. The fries were inedible completely and half of the mozzarella sticks were empty inside. Wings were also cold and not very sauced, either. Overall a very poor experience. You know it is bad when your door dash driver recommends you to file a complaint.
Roni Anderson
Don't get the chicken wrap very dry and the chicken was old. Not goid
We waited for over an hour to get our food. 4 people in our party and 2 of the 4 got their food while the other 2 waited for theirs. By the time I got mine I never did eat it and took it home. I believe we should not have had to pay for some of it cause it was over an hour to receive it. There was very little customers in there eating at the time we were there. Very bad service and we may not go back again.
Came in and we were completely ignored and no one sat us. This isn’t a one time occurrence, it happens every single time I go. Workers will look at you and completely ignore you. For the love of god, get a host. We left and went elsewhere after waiting so long. We went to the Taqueria instead and got treated way better and served right away. Will not be coming back to this location.
They never gave me my points for my meal. I never got a receipt so I can not do it myself.
Server was rude did say say hello or nothing or how can I could help you all she said what do you want to drink place sucks I'm surprised they are still open not friendly place 11am visit on 4 16 25
Asked for new wings because I was served cold wings and all they did was put it under a heat lamp and make them rock solid
Music was so loud I could not converse with my guest. I asked the server if it could be turned down a little, very politely. She said that she would ask but other people asked earlier & the manager on duty barely did. She understood & came back & said that they would not adjust the volume. Something about their corporate culture & restaurant expectations. I will never return to this location. Ruined my entire experience. The food was just ok.
Worst BDUBS experience I’ve ever had. Music was obnoxiously loud and couldn’t hear our waitress. Many groups complained about the music and the “manager” refused to lower the volume. Not a hard ask in my opinion. Plenty of other places to dine at in Wausau. 0/5 stars.
I walked in about 2pm today and waited about 5 minutes without multiple staff walking by without acknowledging me. There was about 20 people in the dinning room and bar. Even tried to get someone's attention with no luck, seemed everyone to have blinders on. I eventually got fed up with waiting and walked out and went down the street to Milwaukees burgers were they sat me right away. Now I know you avoid the Wausau location.
Why say you’re open till one if you’re not? food takes forever
They brought back the wall 🥲
Restaurantji Recommends
Terrible service waited over 20 mins for someone to even say a word to us. Also waited another 10 mins for a server to come to the table empty dinning room 😔 I honestly would be so disappointed in my staff. Coming from a current restaurant manager and waitress myself. This gives me very bad feelings on how my food will be.
Horrible customer service
Every time we come here. We're waiting on something.. And when wings come out they're either cold. Or super crispy... Don't waste your time coming here. Corporate needs to come in and do some cleaning for sure.. Possibly retrain people...
Update. I have had only one good.. No great.. server... Abby. She however hasn't been there in a long time and should come back! (or at least tell me where she works so I can visit her there!)
Ordered lunch for our office about 8 people, it arrived a half hour late, over an hour after it was ordered for starters. We called to check on our order, waited over 15 minutes on hold with no response, our door dasher was waiting over a half an hour for the food and when he checked on the order, they said they never received it. When the food arrived, all of it was cold. The fries were inedible completely and half of the mozzarella sticks were empty inside. Wings were also cold and not very sauced, either. Overall a very poor experience. You know it is bad when your door dash driver recommends you to file a complaint.
Don't get the chicken wrap very dry and the chicken was old. Not goid
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