Dunkin'

225620 Rib Mountain Dr, Wausau
(715) 409-1776

Recent Reviews

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Not a fan of their new process of holding the credit card machine out the drive thru window so that customers can awkwardly swipe their credit card while hoping they don't drop said card. This is all so that the customer can select a tip option.

Atmosphere: 2

Food: 3

Service: 4

Liana Franklin

I always go to places several times before writing a review. 5 tries later and we've never had a sandwich where the egg wasn't ice cold, the cream cheese in the bagel bites was still frozen, the hashbrowns are soggy and the bacon is wet dripping with grease. I've heard other locations are great but definitely not this one.

Food: 1

K Sewell

If I could rate this place a zero I would. My hashbrowns were soaked with grease and so I walked them back in set them on the counter and ask them if I could have fresh ones. The cook, then decided she would toss my new fresh hashbrowns at me while saying “you can have these ones they just came out of the oven”. I’m pretty sure we received yesterday‘s donuts they’re extremely dry and hard. I will not be visiting this Dunkin’ again, and I will make sure that my friends know not to visit it as well. I will also be contacting a general manager since nobody behind the counter. Wanted to do anything about the way I was treated or how my food was delivered.

Atmosphere: 3

Food: 1

Service: 1

Brittney Bird

I went through the drive through this morning and the girl with cute nails told me "you're really pretty by the way."

And that's 5 stars for me. She's an angel, protect her at all costs

Service: 5

Beth Gotter

Went through drive through. Was told one price then got to window different price. Why the difference?

Food: 2

Service: 1

Teig Olson

I ordered 7 Turkey Sausage Egg Cheese English Muffin, when we got home to eat them one of them smelt like an ashtray! So disgusted!!

Food: 1

Jessica Mannise

Coffee, donut, sandwich. Forgot the donut again... I go through the drive thru, pre-order online.

Atmosphere: 4

Food: 3

Service: 4

Tanya Gall

Horrible customer service. Manager always has an attitude. They act like you are inconveniencing them when they hand you a drink and forget you ordered food.

Laura Stengl

This is the second time I have come thru with my mobile order and they handed me one of my 4 ordered items and sat and just looked at me. I had to proceed to say where's the rest and she looked confused when the drink she handed me said 4 items ordered proceeded to hand the drink back to the lady so I could get the rest of my order. Drinks weren't filled all the way and weren't made correctly will continue my business elsewhere

Atmosphere: 3

Food: 3

Service: 1

Diana Aue

If you like coffee and Donuts, this is. One of the Good places to be.
We were traveling through. On a long trip.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Wraps and Tots, English Muffin

Lor May

They forgot my donut and said I only have 48 hrs. to go back and get one only at their location. I don't live near this location and will not drive out my way for a donut. No customer service when I asked if they refund it or if I can pick up at another dunkin or send a coupon to me. They said NO. I know it's $1 and some change but that's still $1 and some change that I worked for. POOR CUSTOMER SERVICE! Also I asked if I can possibly send someone to pick it up the said they must have an ID AND A RECEIPT...FOR A FCKN DONUT!! BE SO for reals! Theives!

Rob Corda

Always friendly, fast with ordering on the Dunkin App, and love the rewards. I stop by frequently and great team of people.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts, English Muffin

Jordan Young

The team members are great and friendly,
The food and drinks were amazing: I will be back again at this location!!

Kid-friendliness: They were amazing with the mother that had kids and needed help with taking her items to the table,

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wraps and Tots

Gurvinder Singh

All food was cold and uncooked.

Atmosphere: 2

Food: 2

Service: 2

Kelsey Zemke

I go to this dunkin every time I have to work. The workers there are always super friendly, personable, they get to know you, and I can’t say enough good things about this location!!

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