Deb, the worker was really kind, and gave great servings of ingredients. Food was amazing! Thanks for the great experience Deb. Foot long churro was good also.
One of the older ladies dotty who is always there is always crabby. She is not friendly with any of the customers. She is always rushing around it seems like. Never really has a smile on her face. Really sad to continue to see this subway go down hill. Food was made to my liking but personally would go to another subway vs this one if I came in and she was there.
Parking: Parking available all around building
Wheelchair accessibility: Both entrances are accessible by wheel chair
Atmosphere: 1
Food: 3
Service: 1
Kristi Spaulding
Would not eat there again. Girl was very rude
Atmosphere: 2
Food: 2
Service: 1
Jean Greenwood
Worst service and management in whole Subway line. Manager told me I could only have 3 scant handfuls of lettuce to make my turkey breast salad, ostensibly b/c "the lid would not close" on the plastic bowl. I told her it did not need it to close b/c I would be eating it there. She did not back down when I told her I had eaten at practically every Subway from St Louis to Merrill WI and the lid had closed just fine when the lettuce was packed in. AND they had not given me grief about asking for extra lettuce (aside from one during the Covid pipeline problem when, understandably, some items were being closely metered so stores would not run out).
The manager, who was working the line, not only was hard of hearing but then proceeded to have an outright argument with me, holding up the line. I was frankly aghast, and felt very much insulted. This kind of service seems to totally fly in the face of the established Subway vision, where I thought the idea was to have it "your way" in the interest of promoting healthy, fresh eating.
So clearly, one cannot 'have it their way', and one feels belittled and insulted in the process of trying to make things square. What kind of service is that?
The woman at the Rib Mountain store also called me 'hon' as we were quarreling. I told her "do not call me hon." Note to Subway management: I would look at this annoying trait, if I were you. I find being called what is supposedly an endearment is belittling, especially if the one calling you that is a manager who is arguing with you.
In addition, that manager kept repeatedly asking me to restate each of the ingredients I selected for the salad.
I realize the financial pressures franchisees are up against, as my husband later spoke with the manager at the Merrill Subway and b/c I am a local there, and I wrote a very honest and direct critical review of that altercation, that manager did change either the policies and/or the behaviou of the very rude employee I had encountered there. We did learn, from that manager, that every franchise is different in terms of its management and policies, but when customers have to argue to get what the corporate brand promises and bases its advertising on, it is a very negative exchange and a highly unpleasant transaction.
My husband and I always tip 25-30% but not when we are treated this way. I like to tip when service is good because I realize what those workers are up against.
Additionally, there are two very excellent locations in the Wausau area - Bridge Street and one near the NTC campus- that happily make my salad with extra lettuce and do not charge me extra. They tell me their philosophy is "the customer is always right." I tip 30% at both locations.
At the Rib Mountain location, it was actually poignant, if not out-and-out sad, that - having experienced this exercise in misery and animosity- a very sweet lady, the employee who rang us up (who was NOT the manager) came over to the table where my husband, daughter and I were sitting and explained what that Subway was up against with price pressures, declining customer trade (hmmm, wonder why??), pipeline/supply issues, stricter management protocols, etc. She also explained that the manager, the one working the line who had argued with me and then called me "hon," was also hard of hearing (I had already suspected that because she had asked me twice what kind of bread I wanted my turkey breast salad on, in addition to asking me to repeat each ingredient I asked for.)
I am not a complainer normally, but if it becomes standard operating procedure as economic pressures in America mount, Subway and its policies are going to be the real loser for a brand I used to trust, as other customers will choose to just avoid the unpleasantry of inconsistent policies, in addition to employee/management rudeness.
Atmosphere: 1
Food: 3
Service: 1
S Leisman
Sandwich was
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich
Luke Antoniewicz
Good food and
Service: 3
Heather Lee
Good Subway experience overall minus the fact they didn't have any meatballs at 11am and had opened at 8.
Atmosphere: 5
Food: 4
Service: 5
Donna Childress
Good and quick
Atmosphere: 4
Food: 5
Service: 5
Tia Marshall
I would have to say the gentleman working yesterday morning when my son and I ate made the experience.We have eaten at many Subways, but he was by far a step above in customer service.The restaurant was clean and inviting, and he was very efficient.
Went in and the person was making some online orders that took her 10 almost 15 minutes for 2 sandwiches. She sat there and literally just went as slow as possible.
Good service
Atmosphere: 5
Food: 4
Service: 5
Deb, the worker was really kind, and gave great servings of ingredients.
Food was amazing!
Thanks for the great experience Deb.
Foot long churro was good also.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Cinnabon Footlong Churro
One of the older ladies dotty who is always there is always crabby. She is not friendly with any of the customers. She is always rushing around it seems like. Never really has a smile on her face. Really sad to continue to see this subway go down hill. Food was made to my liking but personally would go to another subway vs this one if I came in and she was there.
Parking: Parking available all around building
Wheelchair accessibility: Both entrances are accessible by wheel chair
Atmosphere: 1
Food: 3
Service: 1
Would not eat there again. Girl was very rude
Atmosphere: 2
Food: 2
Service: 1
Worst service and management in whole Subway line. Manager told me I could only have 3 scant handfuls of lettuce to make my turkey breast salad, ostensibly b/c "the lid would not close" on the plastic bowl. I told her it did not need it to close b/c I would be eating it there. She did not back down when I told her I had eaten at practically every Subway from St Louis to Merrill WI and the lid had closed just fine when the lettuce was packed in. AND they had not given me grief about asking for extra lettuce (aside from one during the Covid pipeline problem when, understandably, some items were being closely metered so stores would not run out).
The manager, who was working the line, not only was hard of hearing but then proceeded to have an outright argument with me, holding up the line. I was frankly aghast, and felt very much insulted. This kind of service seems to totally fly in the face of the established Subway vision, where I thought the idea was to have it "your way" in the interest of promoting healthy, fresh eating.
So clearly, one cannot 'have it their way', and one feels belittled and insulted in the process of trying to make things square. What kind of service is that?
The woman at the Rib Mountain store also called me 'hon' as we were quarreling. I told her "do not call me hon." Note to Subway management: I would look at this annoying trait, if I were you. I find being called what is supposedly an endearment is belittling, especially if the one calling you that is a manager who is arguing with you.
In addition, that manager kept repeatedly asking me to restate each of the ingredients I selected for the salad.
I realize the financial pressures franchisees are up against, as my husband later spoke with the manager at the Merrill Subway and b/c I am a local there, and I wrote a very honest and direct critical review of that altercation, that manager did change either the policies and/or the behaviou of the very rude employee I had encountered there. We did learn, from that manager, that every franchise is different in terms of its management and policies, but when customers have to argue to get what the corporate brand promises and bases its advertising on, it is a very negative exchange and a highly unpleasant transaction.
My husband and I always tip 25-30% but not when we are treated this way. I like to tip when service is good because I realize what those workers are up against.
Additionally, there are two very excellent locations in the Wausau area - Bridge Street and one near the NTC campus- that happily make my salad with extra lettuce and do not charge me extra. They tell me their philosophy is "the customer is always right." I tip 30% at both locations.
At the Rib Mountain location, it was actually poignant, if not out-and-out sad, that - having experienced this exercise in misery and animosity- a very sweet lady, the employee who rang us up (who was NOT the manager) came over to the table where my husband, daughter and I were sitting and explained what that Subway was up against with price pressures, declining customer trade (hmmm, wonder why??), pipeline/supply issues, stricter management protocols, etc. She also explained that the manager, the one working the line who had argued with me and then called me "hon," was also hard of hearing (I had already suspected that because she had asked me twice what kind of bread I wanted my turkey breast salad on, in addition to asking me to repeat each ingredient I asked for.)
I am not a complainer normally, but if it becomes standard operating procedure as economic pressures in America mount, Subway and its policies are going to be the real loser for a brand I used to trust, as other customers will choose to just avoid the unpleasantry of inconsistent policies, in addition to employee/management rudeness.
Atmosphere: 1
Food: 3
Service: 1
Sandwich was
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich
Good food and
Service: 3
Good Subway experience overall minus the fact they didn't have any meatballs at 11am and had opened at 8.
Atmosphere: 5
Food: 4
Service: 5
Good and quick
Atmosphere: 4
Food: 5
Service: 5
I would have to say the gentleman working yesterday morning when my son and I ate made the experience.We have eaten at many Subways, but he was by far a step above in customer service.The restaurant was clean and inviting, and he was very efficient.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Friendly staff, great
Atmosphere: 5
Food: 5
Service: 5
Eat at Subway.
Went in and the person was making some online orders that took her 10 almost 15 minutes for 2 sandwiches. She sat there and literally just went as slow as possible.
Can't go wrong with the #10
Atmosphere: 5
Food: 5
Service: 5
Healthy subs at Subway your way :)
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