Noodles and Company
12132 W Capitol Dr, Wauwatosa
(414) 462-0432
Recent Reviews
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Not the best noodles location by far. Cooks standing in the kitchen staring at their phones. Not only unprofessional, but certainly not food safe. Food comes out relatively quick, and always decent, but the atmosphere definitely lacks here. Nobody is happy, nobody seems like they want to be here, and the overall lack of wanting to do their jobs is apparent, and the reason I would not return to this location. You can do better.
Atmosphere: 1
Food: 4
Service: 2
I ordered a Rigatoni Rosa with Parmesan Chicken, NO MUSHROOMS. . I instead got a Fresca with Chicken. I told the cashier who took my order and she said she’d remake it for me. I ended up getting Rigatoni Rosa with Chicken and Extra Mushrooms. I don’t know why it’s so hard to listen to what people order. I would never go here again. The restaurant is set at like 32° inside. Like i don’t get it. We also had to wait 30 MINUTES for our food. I only ordered the Rigatoni Rosa with Chicken and a kids Mac and cheese meal. Worst Noodles and Company. I hope they shut this one down.
Atmosphere: 2
Food: 1
Service: 2
I would rate this place no stars if I could I went in to place an order, only person in line and waited 20/30 minutes to get my order taken I was so mad I left I didn’t even want to spend money here after waiting and seeing the big rude Harry Potter looking guy wipe his sweat and pull up his pants without washing his hands. We have to do better as a community, this is unacceptable.🤦♀️ RUDE AND NASTY ‼️‼️‼️‼️‼️😡😡😡😡😡
Atmosphere: 1
Service: 1
Very slow times the cook seemed like he didn't even want to be there. Also it smells so bad inside. Not clean either.
If you hate good service, this location is for you. Sammy or Sami, her name badge was backwards, so who knows, is one of the rudest people I have had the misfortune of interacting with. Noodles are all over the place, just go to a different one.
Atmosphere: 2
Food: 5
Service: 1
Been here a handful of times. Staff is friendly enough, but they seem more confused than confident—like everyone’s still in training or just found out they work here. Food comes out quick, which is great, because you’re not coming here for the ambiance. It’s a chain, and it feels like one.
Mac & Cheese still hits the spot, but portion sizes have definitely shrunk over time. You used to get a decent bowl—now it feels like a side dish priced like an entrée. Same goes for the spicy Korean beef. Good flavor, but skimpy on the meat. You can almost count the strands.
Place is usually clean, but the drink station needs a once-over more often. Sticky floor near the soda machine last time—not a good look. Tables are wiped, but don’t expect spotless.
Fine for a quick bite, especially with kids or if you’ve got a picky eater in tow. Just know what you’re getting: fast-casual that’s more fast than casual, with pricing creeping into “really?” territory.
Came and ordered and watched at least 5 to-go orders go out before we got our food. My boyfriend’s noodles were cold and there was fighting in the kitchen. Good chain, horrible branch.
Ben took our order and he was the nicest person that I've ever encountered in the service industry, he's a gem!
I wasn't greeted once at the registrar. She just gave me "eyes," so I asked, "Are you ready to take my order?" She nodded. That blew me. Then the "cook" was on her phone (the kitchen is open, you can see her). When she finally looks up and realizes people are there, she puts her phone done and goes straight to making food(I said yea, I am not eating that). Another woman who looked as if you could have been a manager handed me my food, I could hear her giving directions. She was more polite than than the cook and order taker. Thanks, but I won't be visiting again.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Mediterranean Salad
I'm usually a fan of Noodles, but this chain has gone downhill. Took over 15 min to get 3 Mac & cheese bowls to-go and I was the only one there. Staff was ok, but it now costs about $40 for super salty, soupy noodles with gross cheese sauce and chicken on it. Massively disappointed. Another chain to scratch off the options list.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Ordered Pesto Cavatappi. There were no noodles lol. Just veggies and chicken. Disappointed as heck.
Food: 1
Service: 1
Consistent food with standard noodles and company chain, service was quick and friendly.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Japanese Pan Noodles
highly upset. i came in 30 mins before close what is posted in the window bc I am vegan to get some noodles and the impossible meat but they said they are closed and will not make the food. i’ve been there before and they made it. this guy at check out didn’t say anything to me just stared when i asked if I could order. on his ipad listening to music. terrible place
Atmosphere: 1
Food: 2
Service: 1
Some people here are working hard, doing a good job. But there are some people working here that have to go. This person is handing out orders and literally cussing out the person at the register because they forgot to take a name with the order. It is not that serious and you are acting like this in front t of a restaurant full of kids. Grow up.
Atmosphere: 1
The last few times we have come to this location it has been a bad experience. Haven't had an order in a long time that wasn't missing something. Considering all extras are charged outrageously I would expect to get them every time. This location has not done well in a long time. Missing multiple things on this last order, and unfortunately I think I will be done with it.
Atmosphere: 5
Food: 3
Service: 1
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