I absolutely love this location and the manager who runs it...she is friendly and remembers who you are...another employee didn't get my oder correct and she knew actually what I ordered...she a Gem for Cousin's to have!!!
Atmosphere: 5
Food: 5
Service: 5
Katelyn Lauscher
Honestly the best cousins I’ve ever been to. I frequent this location, because I work down the street, and all of the workers I have met are so nice, and The sandwiches are always
Atmosphere: 5
Food: 5
Service: 5
Janel White
I literally never write a review but I am so disappointed with my food from this cousins. They got my order totally wrong, they served 5 people their food before my 1 sub. My fries had no salt, and the best thing about my food was my ketchup that I used from my house. Maybe train the people working the counter and tell them to listen to orders instead of having ear buds in.
Atmosphere: 1
Food: 1
Service: 1
Scott M
Picked up online order and went home to find one sandwich totally wrong. Drove back and asked for a new sub and total refund for my troubles. They had nothing to offer except a refund on the subs but they would not give me the subs. I give them the subs back and they will refund. Nothing for my time or troubles or for my family that hadcto wait for me to get the food. They would not give me the order free only would refund if they got the food back. This is the worst treatment i have ever experienced at the fault of the staff and not even the general manager would help. Twenty four dollars for two 7” subs and two trips tgere and two trips back at 3.00 a gallon for gas. Please avoid this store! Follow up!!! 10/14/2024 Customer Service told me to contact them on their contact page and after 10 minutes of following their instructions the website said it was not working, write back later. Cousins you have sucked enough time away from my family.
Atmosphere: 1
Food: 4
Service: 1
ben pipp
Don't bother wasting your time going to this cousins. I waited 30 mins for 2 half subs when they were NOT BUSY despite what the manager would say(5 orders is not much in fast food). The manager is a useless cow that can't even take an order properly and gives you attitude for just walking in the door. The ugly pizza faced employee named emilio is a rude little brat who needs his mamma to spank him once in a while. They are ALL slower than children in special ED. They blast awful rap music out of the back that drowns out all the sound in the restaurant. Awful experience would give it a 0 star rating if possible. I decided I wanted a refund and while waiting for the manager to come back up front I got sneering and passive aggressive comments by the staff and even more rude remarks from the manager while she slowing refunded me. I went home and made my own food that tasted 1000% better than something a greasy little geek slopped together for me. P.S. Too the owner who responded. Respect is something your employees did not earn after the way they treat your customers, I'm not the first person with the exact same experience with the exact same employees and the reviews go back over a year to prove my point. Your restaurant is run like a joke.
Atmosphere: 1
Food: 1
Service: 1
Theodore Anderson
Great place to pick up Subs for tailgating.
Food: 5
Service: 5
Mr. Epps
This is my last time coming to this location. They had 3 cooks and took soooo long to get the food to me. They call this fast food for a reason. There were multiple couples that left for the wait. I'm sure there reviews will be coming in shortly
Glenn Wojda
Depends what day you go.... you order online and your food might be ready by time you get there or they're so lost they give your food somewhere else and then have to wait for them.to make a whole new order...
Atmosphere: 2
Food: 3
Service: 2
Haili B
Nichole A was rude from the moment we got in there. When our order was incorrect, she rolls her eyes and asks for our receipt which is completely ok. That’s not our problem, our problem was when i asked her to remake it because my mother is allergic to onions, she then rolls her eyes and goes to make the sandwich. Asks us 4 different times what was on it and then was talking about us to her coworker as if we are inconveniencing her for wanting for exactly what we payed for. I understand that mistakes happen as i work in the food industry as well, but to have an attitude then going and talking about us because we wanted a mistake fixed was rude and completely uncalled for. personally, my family won’t be returning to this Cousins location. I refuse to be disrespected for wanting what i asked and paid for. If you don’t like your job, that is fine but do NOT take it out on your customers.
Atmosphere: 2
Food: 3
Service: 1
Valerie J. Yelk
This must be under new ownership. The food is the best Cousin's I've tasted. The bread is so soft. It is so good, I placed a catering order. The customer service is top notch. Highly recommend. ♥️
Ordered a meatball sub on italian and they put it on wheat. Who tf wants a meatball sub on wheat?!
Atmosphere: 2
Food: 1
Service: 2
Kyle Witkowski
Overall terrible attitudes. And the grill is off(45 minutes before closing), seems a little excessive. Where is the customer service?
Atmosphere: 1
Food: 1
Service: 1
Monica Kusik
Bread was burnt and gross, paid 7$ for cold , half full package of curds ,
Atmosphere: 1
Food: 1
Service: 1
Da Vaughn Clark
Today was my 1st time ever stopping at this cousin's sub-location. However, I honestly thought I would get excellent service because of the area it's in. But I learned very quickly that I was wrong. The lady at the register was vulgar, unprofessional, and inconsiderate; having conversations with the lady working the window of a personal matter very unprofessional, very rude to customers, and should not be working in customer service at all. My sandwich was made wrong, but the cook remade what I requested gave her a 5-dollar tip. She moved as if she didn't want it, and I will never return there.
I absolutely love this location and the manager who runs it...she is friendly and remembers who you are...another employee didn't get my oder correct and she knew actually what I ordered...she a Gem for Cousin's to have!!!
Atmosphere: 5
Food: 5
Service: 5
Honestly the best cousins I’ve ever been to. I frequent this location, because I work down the street, and all of the workers I have met are so nice, and The sandwiches are always
Atmosphere: 5
Food: 5
Service: 5
I literally never write a review but I am so disappointed with my food from this cousins. They got my order totally wrong, they served 5 people their food before my 1 sub. My fries had no salt, and the best thing about my food was my ketchup that I used from my house. Maybe train the people working the counter and tell them to listen to orders instead of having ear buds in.
Atmosphere: 1
Food: 1
Service: 1
Picked up online order and went home to find one sandwich totally wrong. Drove back and asked for a new sub and total refund for my troubles. They had nothing to offer except a refund on the subs but they would not give me the subs. I give them the subs back and they will refund. Nothing for my time or troubles or for my family that hadcto wait for me to get the food. They would not give me the order free only would refund if they got the food back. This is the worst treatment i have ever experienced at the fault of the staff and not even the general manager would help. Twenty four dollars for two 7” subs and two trips tgere and two trips back at 3.00 a gallon for gas. Please avoid this store!
Follow up!!! 10/14/2024 Customer Service told me to contact them on their contact page and after 10 minutes of following their instructions the website said it was not working, write back later. Cousins you have sucked enough time away from my family.
Atmosphere: 1
Food: 4
Service: 1
Don't bother wasting your time going to this cousins. I waited 30 mins for 2 half subs when they were NOT BUSY despite what the manager would say(5 orders is not much in fast food). The manager is a useless cow that can't even take an order properly and gives you attitude for just walking in the door. The ugly pizza faced employee named emilio is a rude little brat who needs his mamma to spank him once in a while. They are ALL slower than children in special ED. They blast awful rap music out of the back that drowns out all the sound in the restaurant. Awful experience would give it a 0 star rating if possible. I decided I wanted a refund and while waiting for the manager to come back up front I got sneering and passive aggressive comments by the staff and even more rude remarks from the manager while she slowing refunded me. I went home and made my own food that tasted 1000% better than something a greasy little geek slopped together for me. P.S. Too the owner who responded. Respect is something your employees did not earn after the way they treat your customers, I'm not the first person with the exact same experience with the exact same employees and the reviews go back over a year to prove my point. Your restaurant is run like a joke.
Atmosphere: 1
Food: 1
Service: 1
Great place to pick up Subs for tailgating.
Food: 5
Service: 5
This is my last time coming to this location. They had 3 cooks and took soooo long to get the food to me. They call this fast food for a reason. There were multiple couples that left for the wait. I'm sure there reviews will be coming in shortly
Depends what day you go.... you order online and your food might be ready by time you get there or they're so lost they give your food somewhere else and then have to wait for them.to make a whole new order...
Atmosphere: 2
Food: 3
Service: 2
Nichole A was rude from the moment we got in there. When our order was incorrect, she rolls her eyes and asks for our receipt which is completely ok. That’s not our problem, our problem was when i asked her to remake it because my mother is allergic to onions, she then rolls her eyes and goes to make the sandwich. Asks us 4 different times what was on it and then was talking about us to her coworker as if we are inconveniencing her for wanting for exactly what we payed for. I understand that mistakes happen as i work in the food industry as well, but to have an attitude then going and talking about us because we wanted a mistake fixed was rude and completely uncalled for. personally, my family won’t be returning to this Cousins location. I refuse to be disrespected for wanting what i asked and paid for. If you don’t like your job, that is fine but do NOT take it out on your customers.
Atmosphere: 2
Food: 3
Service: 1
This must be under new ownership. The food is the best Cousin's I've tasted. The bread is so soft. It is so good, I placed a catering order. The customer service is top notch. Highly recommend. ♥️
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered a meatball sub on italian and they put it on wheat. Who tf wants a meatball sub on wheat?!
Atmosphere: 2
Food: 1
Service: 2
Overall terrible attitudes. And the grill is off(45 minutes before closing), seems a little excessive. Where is the customer service?
Atmosphere: 1
Food: 1
Service: 1
Bread was burnt and gross, paid 7$ for cold , half full package of curds ,
Atmosphere: 1
Food: 1
Service: 1
Today was my 1st time ever stopping at this cousin's sub-location. However, I honestly thought I would get excellent service because of the area it's in. But I learned very quickly that I was wrong. The lady at the register was vulgar, unprofessional, and inconsiderate; having conversations with the lady working the window of a personal matter very unprofessional, very rude to customers, and should not be working in customer service at all. My sandwich was made wrong, but the cook remade what I requested gave her a 5-dollar tip. She moved as if she didn't want it, and I will never return there.
Atmosphere: 1
Food: 1
Service: 1
Chicken bacon cheddar is my favorite.
Atmosphere: 5
Food: 5
Service: 5
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