Culvers used to be really good. But lately its been awful. Last week I went through the drive thru and my order was missing a hamburger, this week my order was missing an order of fries. I shouldn't have to empty the bag in my car to see if the order is complete and I don't want to have to go back in the store and stand in line to fix the problem while my food is getting cold and my ice cream is melting. And my hamburger was so over cooked that it crunched when I bit into to it. I'm done with Culver's for awhile
Food: 1
Service: 1
Caleb Boettcher
I mean it's Culvers, it's fantastic
Atmosphere: 5
Food: 5
Service: 5
Mildred Roby
Great hot food!
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Hamburger, Chicken Sandwich, Onion Rings, The Culver's Deluxe Value Basket
kuos
Cashier got my order wrong. He didn’t clarify the order with me to see if it was correct, and I got charged for sizes I didn’t want, and the was missing toppings I wanted. It wasn’t even busy, too. But they got the food out fast.
Atmosphere: 2
Food: 5
Service: 2
Karen Kowieski
Only use drive through
Food: 5
Service: 5
Dennis Slinger
Ordered turtle sundae. Custard was very runny, don't think that they put any Carmel or hot fudge on it. Very very disappointed
Food: 1
Monique Bradley
I was in the drive through and no one came to take my order, it was 10:30 on Saturday
Justice Meeks
This location is extremely predjuice against minorities and people of color when they are serving minority for people of color, their attitude is very nasty and rule is the Customer Service is very poor. The food is never cooked properly. It’s either undercooked or extremely overcooked and they purposely mess up the orders and then when you bring it to their attention and show the receipt they act as if it’s an inconvenience that you’re not getting what you’re paying for and they have to adjust whatever that is needed to be adjusted. Extremely unwelcoming atmosphere would not recommend at all. Definitely needs new management and cultural diversity training for staff.
Atmosphere: 1
Food: 2
Service: 1
pam Hodermann
wow! I've never had such a failed visit at Culver's, no ice cream cone that we ordered, no napkins, and no plastic wear to eat my salad 😒
We swung by this location last night (5/25) maybe half an hour before closing time. Service was fast, but they forgot one of our burgers. We were on the highway by the time we found out, so we had to turn around and got back there a few minutes before closing time.
The staff and manager were understanding and quickly got us our burger, which we really appreciated.
Our burgers tasted a little weird, maybe greasier than usual or something. One of them also had a spot of lettuce in it even though we didn't ask for it. The fries and soda were fine. We get Culver's often back home in Madison, and this was a disappointment compared to the burgers back home.
Maybe it was because of how late in the night it was? We're open to revisiting when we're in the area again to see if this wasn't just a fluke.
nicole wolf
Came in drive thru tonight verse going to Jimmy John’s and there is enough salt on my burger to take care of the streets the next time we have an ice storm. Completely inedible. Should of stuck to jimmy John’s they would of made it edible and faster
Megan Stewart
Culvers in West Allis has really stepped up their game. Love the drive thru crew. Good work!
Atmosphere: 5
Food: 5
Service: 5
Hannah Moore
This is usually my go to culvers in the area but today was just different. I waited forever to get my food and then I had to turn around because they forgot my fries with the exception of two single ones in the bag. My fish sandwich was extra greasy and tasted weird. They also put a chunk of inedible lettuce on it. I'll be giving this location a break for a while.
Good place to eat.
Atmosphere: 4
Food: 4
Service: 4
Culvers used to be really good. But lately its been awful. Last week I went through the drive thru and my order was missing a hamburger, this week my order was missing an order of fries. I shouldn't have to empty the bag in my car to see if the order is complete and I don't want to have to go back in the store and stand in line to fix the problem while my food is getting cold and my ice cream is melting. And my hamburger was so over cooked that it crunched when I bit into to it. I'm done with Culver's for awhile
Food: 1
Service: 1
I mean it's Culvers, it's fantastic
Atmosphere: 5
Food: 5
Service: 5
Great hot food!
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Hamburger, Chicken Sandwich, Onion Rings, The Culver's Deluxe Value Basket
Cashier got my order wrong. He didn’t clarify the order with me to see if it was correct, and I got charged for sizes I didn’t want, and the was missing toppings I wanted. It wasn’t even busy, too. But they got the food out fast.
Atmosphere: 2
Food: 5
Service: 2
Only use drive through
Food: 5
Service: 5
Ordered turtle sundae. Custard was very runny, don't think that they put any Carmel or hot fudge on it. Very very disappointed
Food: 1
I was in the drive through and no one came to take my order, it was 10:30 on Saturday
This location is extremely predjuice against minorities and people of color when they are serving minority for people of color, their attitude is very nasty and rule is the Customer Service is very poor. The food is never cooked properly. It’s either undercooked or extremely overcooked and they purposely mess up the orders and then when you bring it to their attention and show the receipt they act as if it’s an inconvenience that you’re not getting what you’re paying for and they have to adjust whatever that is needed to be adjusted. Extremely unwelcoming atmosphere would not recommend at all. Definitely needs new management and cultural diversity training for staff.
Atmosphere: 1
Food: 2
Service: 1
wow! I've never had such a failed visit at Culver's, no ice cream cone that we ordered, no napkins, and no plastic wear to eat my salad 😒
Restaurantji Recommends
Everything was tasty.
We swung by this location last night (5/25) maybe half an hour before closing time. Service was fast, but they forgot one of our burgers. We were on the highway by the time we found out, so we had to turn around and got back there a few minutes before closing time.
The staff and manager were understanding and quickly got us our burger, which we really appreciated.
Our burgers tasted a little weird, maybe greasier than usual or something. One of them also had a spot of lettuce in it even though we didn't ask for it. The fries and soda were fine. We get Culver's often back home in Madison, and this was a disappointment compared to the burgers back home.
Maybe it was because of how late in the night it was? We're open to revisiting when we're in the area again to see if this wasn't just a fluke.
Came in drive thru tonight verse going to Jimmy John’s and there is enough salt on my burger to take care of the streets the next time we have an ice storm. Completely inedible. Should of stuck to jimmy John’s they would of made it edible and faster
Culvers in West Allis has really stepped up their game. Love the drive thru crew. Good work!
Atmosphere: 5
Food: 5
Service: 5
This is usually my go to culvers in the area but today was just different. I waited forever to get my food and then I had to turn around because they forgot my fries with the exception of two single ones in the bag. My fish sandwich was extra greasy and tasted weird. They also put a chunk of inedible lettuce on it. I'll be giving this location a break for a while.
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