Dunkin'

1610 W Washington St, West Bend
(262) 622-8148

Recent Reviews

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Sadee Lynn

got my order wrong twice and forgot straws. the guy working the window didn’t have a clue what signature drinks the company was offering. terrible experience

Atmosphere: 1

Food: 1

Service: 1

G K

Always a good experience!

Atmosphere: 5

Food: 5

Service: 5

Tierney Mawhinney

I put in a mobile order for two dozen donuts, specifically the vanilla frosted with sprinkles, chocolate frosted with sprinkles, and strawberry frosted with sprinkles. When I went to pick it up, I was informed they were not able to fulfill my order because they only had certain donuts available. I explained that this order was for my daughter's school and who I assume was the manager substituted 125 munchkins instead of the donuts. I was very happy with this substitution and I'm so grateful she gave me some grace on the short notice order! Much appreciated Dunkin!

Atmosphere: 5

Food: 5

Service: 5

Dan Kidney

The shop is clean and the ice cream is always delicious. The staff is always welcoming,patient and happy to help. Its clear they care about their customers.

Atmosphere: 5

Food: 5

Service: 5

Debra Merkel

Mint choclate chip, my favorite icecream

Alana McGrady

Sue at the drive thru is the best!

Atmosphere: 5

Food: 5

Service: 5

Bill O'Malley

I’m confused when I go here. At 10am they are out of half of the donuts they typically offer. What happens for the rest of the day?

And then the parking lot might be the worst parking lot I have ever seen. It would be easier to walk to this location. You could get trapped for 20 minutes in here.

Atmosphere: 1

Food: 1

Service: 1

Johanna M

I typically go to dunkin almost every morning and decided to try their pumpkin spiced latte. I asked for a medien with no ice. This is what they handed to me. The drink itself was around $5-$6. It was barley half way full. I get not adding as much coffee since there was no ice, but this is just ridiculous. Other than the coffee issue, the staff are usually pretty friendly (especially this older woman in the drive through).

Atmosphere: 4

Food: 5

Service: 4

Aaron Flora

Great place with awesome staff! Always a treat!

Atmosphere: 5

Food: 5

Service: 5

Ron Ron

Great service

Atmosphere: 5

Food: 5

Service: 5

Dee Dee

Great customer service friendly staff clean place aswell.

Summer K

Every time I walk in employees are yelling and complaining about/to each other and even cussing, and when I went in for my $5 meal they charged me $8 which I can somewhat understand because I got a cold brew instead of a regular iced coffee but when I asked to change it before I paid they wouldn’t let me. Also, nowhere on their signs or advertisement does it specify regular iced coffee.

Atmosphere: 1

Food: 3

Service: 1

Mandy \u0026 Jonathan Lauver

We arrived at 2pm (8 hours before closing) and asked for half a dozen donuts. The employee then responded with, “umm. We don’t have many donuts. Let me check.”

She came back to tell us that they had 5 glazed donuts, 1 strawberry frosted, 2 blueberry donut and 1 apple pie donut.

Really?! They only had 9 donuts in their entire store. How can that be?? We left and went to kwik trip.

Food: 1

Mari Benson

Wanted donut holes, and ended up getting a bucket of them to share with everyone!

Atmosphere: 5

Food: 4

Service: 4

Natalie Rick

We noticed gnats on the chocolate frosted donuts. They were flying all over them while in the display box. When told, the employee looked and them and thanked us for telling her. She then proceeded to leave all of them out for sale. Don't buy any of those today! How disgusting!

Atmosphere: 3

Food: 1

Service: 1

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