My family has noodles at least once a week due to our kids loving it. I’ve been coming here for over 15 years and out of the hundreds of times I have come I think only once my food order was wrong and they made up for it with free meals. Friendly staff every visit.
Kristine Krueger
Showed up 3 minutes after pickup time, and food was on time and I was greeted politely, however, why on earth would you put a freezing cold drink IN the bag ON the hot food? My mac & cheese was fridge cold when I opened it right away to take the drink out :(
Ryan Wiedoff
Place is trash. Dirty! 🤢 Customer service is a joke stood at the counter I was the only one in line. Not a hello how can I help you or nothing. Then had to wait because the register was down. Terrible service they should close this location down or fire all of management.
Adrien Garcia
I walked in tonight to grab my food and I stood standing there for a good couple minutes while the manager stand and spoke to the other staff members about which angle the cameras point not once did she greet me or anyone standing there not once did they stop to realize the customer was waiting at the register they glanced over at me a couple times and proceeded with their conversation waiting for the young lady who runs the register to come back now I’ve been in management for a long time and I’ve had my fair time in fast food and I know customer service 101 chairs if a customer walks into that door I will approach is that counter no matter who is there you turn around and you greet a customer or you let them know that they will be taken care of in just a moment
Debbie B
Noodles were hard.
Cyber Beautbea
Out of all the Noodles and Co I have been to, the wait time is horrible.
amy jacobs
Food had no flavor, did not give enough silverware.
Parking: Handicap spot is down at other end of front parking (saw an elder having issues).
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: With Grilled Chicken, Japanese Pan Noodles, Side of Wisconsin Mac & Cheese
Theresa
Way too busy! Ordered over the phone said it would be ready in 15 minutes I waited 45 minutes! Just awful a cook was on her phone when I went in line to see what the wait was all about. Kids are so loud ugh!
Atmosphere: 2
Food: 4
Service: 2
Rick Rasbornik
Parking: Tight location
Kid-friendliness: Was great for my grand kids they loved the food
Jed Klampett
It is better than i thought it would be. 1st time there, it was pretty good
Orders have been taking a very long time from this location. When the place is not busy, orders are taking 45 minutes to make. I've never had my orders take this long in the past so I'm not sure what the issues are.
Atmosphere: 1
Food: 2
Service: 1
Jonathan Ott
Noodles and Co in West Bend is wonderful and always has been. I will continually go even after writing this review. However, I have one issue. When I eat inside of an establishment, I tend to focus more on the small details of cleanliness. I am eating, and the eyes tend to wander. From the ceiling hangs several decorative touches, lights, and things. I could not venture a guess when the last time these aesthetics were cleaned, much less how regularly. I kept feeling like a chunk of dust was going to fall on me or my food at any moment. I understand cleaning a light 15' in the air is not easy, but the dust is still something as a customer I am very conscious of. :-/
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Penne Rosa, Baguette
Jessica Thurloff
Waited over a half hour for our food. While most of the staff was playing on their phones. There was one girl making orders. It is a continuous cycle. Doordash delivery dont do it. They do their orders last. You will wait an hour for your food easily.
Sophia Gerhartz
Placed food order to go, only 2 bowls of noodles, and waited over 45 minutes (it wasn’t busy and they were only making doordash orders). Turns out one of their managers stole my food when she left about 10 min after I ordered and so they had to remake the order entirely. They did give me coupons for 2 free bowls but it was very disappointing.
Summer Koehler
I had gone there and ordered a simple buttered noodles with extra seasoning and cheese as well as a side salad side soup and dessert to go, I get to my car and my noodles has no seasoning at all, my soup was a meal sized soup, and I had no dessert. I had called and the managers excuse was she was training so she wasn’t on floor keeping an eye on things when I very clearly saw her working behind the counter while I ordered but she gave me a free meal. so I go back the next day and order the same thing and they mess it up AGAIN this time with no extra seasoning or cheese when I specifically asked. Used to love this place but it’s gone downhill so much.
My family has noodles at least once a week due to our kids loving it. I’ve been coming here for over 15 years and out of the hundreds of times I have come I think only once my food order was wrong and they made up for it with free meals. Friendly staff every visit.
Showed up 3 minutes after pickup time, and food was on time and I was greeted politely, however, why on earth would you put a freezing cold drink IN the bag ON the hot food? My mac & cheese was fridge cold when I opened it right away to take the drink out :(
Place is trash. Dirty! 🤢 Customer service is a joke stood at the counter I was the only one in line. Not a hello how can I help you or nothing. Then had to wait because the register was down. Terrible service they should close this location down or fire all of management.
I walked in tonight to grab my food and I stood standing there for a good couple minutes while the manager stand and spoke to the other staff members about which angle the cameras point not once did she greet me or anyone standing there not once did they stop to realize the customer was waiting at the register they glanced over at me a couple times and proceeded with their conversation waiting for the young lady who runs the register to come back now I’ve been in management for a long time and I’ve had my fair time in fast food and I know customer service 101 chairs if a customer walks into that door I will approach is that counter no matter who is there you turn around and you greet a customer or you let them know that they will be taken care of in just a moment
Noodles were hard.
Out of all the Noodles and Co I have been to, the wait time is horrible.
Food had no flavor, did not give enough silverware.
Parking: Handicap spot is down at other end of front parking (saw an elder having issues).
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: With Grilled Chicken, Japanese Pan Noodles, Side of Wisconsin Mac & Cheese
Way too busy! Ordered over the phone said it would be ready in 15 minutes I waited 45 minutes! Just awful a cook was on her phone when I went in line to see what the wait was all about. Kids are so loud ugh!
Atmosphere: 2
Food: 4
Service: 2
Parking: Tight location
Kid-friendliness: Was great for my grand kids they loved the food
It is better than i thought it would be. 1st time there, it was pretty good
Atmosphere: 3
Food: 5
Service: 3
Restaurantji Recommends
Orders have been taking a very long time from this location. When the place is not busy, orders are taking 45 minutes to make. I've never had my orders take this long in the past so I'm not sure what the issues are.
Atmosphere: 1
Food: 2
Service: 1
Noodles and Co in West Bend is wonderful and always has been. I will continually go even after writing this review. However, I have one issue. When I eat inside of an establishment, I tend to focus more on the small details of cleanliness. I am eating, and the eyes tend to wander. From the ceiling hangs several decorative touches, lights, and things. I could not venture a guess when the last time these aesthetics were cleaned, much less how regularly. I kept feeling like a chunk of dust was going to fall on me or my food at any moment. I understand cleaning a light 15' in the air is not easy, but the dust is still something as a customer I am very conscious of. :-/
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Penne Rosa, Baguette
Waited over a half hour for our food. While most of the staff was playing on their phones. There was one girl making orders. It is a continuous cycle. Doordash delivery dont do it. They do their orders last. You will wait an hour for your food easily.
Placed food order to go, only 2 bowls of noodles, and waited over 45 minutes (it wasn’t busy and they were only making doordash orders). Turns out one of their managers stole my food when she left about 10 min after I ordered and so they had to remake the order entirely. They did give me coupons for 2 free bowls but it was very disappointing.
I had gone there and ordered a simple buttered noodles with extra seasoning and cheese as well as a side salad side soup and dessert to go, I get to my car and my noodles has no seasoning at all, my soup was a meal sized soup, and I had no dessert. I had called and the managers excuse was she was training so she wasn’t on floor keeping an eye on things when I very clearly saw her working behind the counter while I ordered but she gave me a free meal. so I go back the next day and order the same thing and they mess it up AGAIN this time with no extra seasoning or cheese when I specifically asked. Used to love this place but it’s gone downhill so much.
Atmosphere: 1
Food: 1
Service: 1
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