One of our favorite A&W's. The times we've been here, the food was cooked fresh- still steaming from the fryers. A&W has really good cheese curds too!
Paul Graeven
We waited more than 20 minutes for our food. The bathrooms were missing doors, the sink was covered in ketchup, and was overall one of the filthiest bathrooms I've used. The burgers were fine, exactly what you'd expect. We had onion rings and cheese curds. Almost felt a need to dry them of the grease before we ate them. The biggest disappointment was the fact that they didn't have the original on tap root beer. It was just out of a soda dispenser with too much carbonation. Overall, would not come back to this location.
Eric Johnson
Sat in drive-thru forever waiting for our food. Went inside and people were waiting there too. It appears they were terribly understaffed. Needless to say we asked for our money back and went to another more well established restaurant. 3 other customers left at the same time as we did with empty bellies as well. Tourist season is starting, l certainly hope they fix their issues before they lose out on a lot of business.
Michael Mccutchen
Service was very bad. Ordered from both a&w and rocky's. Didn't get a cup or silverware with my order from rocky's waited over thirty minutes for a&w. Got our money back for the food that took 39 minutes to come out. And only came out after we got a refund. Please keep in mind this wouldn't have been an issue had they been busy. However, the place was not busy to the point where I should be waiting that long
Carrisa Westfall
A& W Root Beer - Friendly service & the cheese curds were good. Our two coney dogs were wrapped in a layer of leather, they were disgusting! This was also a Rocky Rococo Restaurant, the food was terrible. In case you can't tell the picture is of breadsticks. Threw most of the food away. We don't reccomend either restaurant
Dominique Mahon
If giving a restaurant a half star was possible that's all this location would receive. We waited over 20 minutes for our order to be taken and I was told I would have to wait almost an hour for a slice of pizza. Then we waited almost 45 minutes for our order and the first time they brought it to the table, we were missing half the order. I go up to the counter with receipt in hand and the female said she would fix the order. The little boy comes back to the table with part of the missing order. By the time we received all of our food, half of the order was cold. Over a hour and a half for our complete order. A waste of time and $50 for a family of five.
Danielle E.
I was so excited to see an A&W on our vacation! We went through the drive thru. We were the only car and had to wait for a little bit but not incredibly long. We were surprised when the staff member at the window apologized for our wait and explained that there was an issue with their shake machine. He gave us our items for free. That was so nice.
Travis Markiewicz
Waited 15 min at the drive through. staff was rude and customer service was non existent. I believe also the manager was helping and just as rude and non customer service oriented as the staff!
Dustin Kilpatrick
Great food good price definitely a come back here if I go on vacation in the area again. Very nice little area clean store nice staff.
Great pan pizza!!!! I recommend the motherload!!!!
Chris S.
After a long day of travel which included a 2 hour drive, in the rain from the airport to the hotel, I decided to have some food delivered to me. Since it was the ONLY food delivery option at the time I reluctantly placed my order. I got a small pepperoni and sausage pizza, side salad and a bottle of water. After an hour wait I received a phone call asking what room I am in. This normally wouldn't be noteworthy except for the fact that I noted my hotel room number twice on the order. When he finally got to my room I was greeted with a cup of water, not a bottled water. My side salad had soggy lettuce on top of having tomatoes in it that I said I didn't want. The pizza was adequate at best. Also a side note that I also did not receive napkins so I had to use a hotel towel. And although I payed with my credit card on the app the driver was unaware and tried to charge me again until I told him I already paid. Overall I regret placing this order instead of just going out in the rain and finding something half decent in this city full of disappointing chain restaurants.
May Barton
Service sucked, food was cold, my daughter's order was wrong,she ordered extra pickles nothing else and they gave her everything with no pickles, the only 2 people behind the counter had the personality of a flea.. The only reason I gave it a 1 was because the rootbeer float was good. DO NOT WASTE YOUR TIME OR MONEY HERE.
Chris P.
Understaffed, or just incompetently managed. Ten minutes in, they had no idea what order was made. Fifteen minutes in, we had to repeat the orders back to the counter staff. It was not busy. No frosted mugs. No car hops. Just a really bad fast food experience. Don't go.
Christine N.
Only reason I gave this place one star is to be able to write the review. Place is dirty and filthy! Before we arrived we attempted to call an order in so it would be ready when we arrived. On hold for 20 min the first call , I hung up and called again on hold for 10 min. We arrived to see the very dirty entrance glass door and I was very hesitant in even eating from there . My boyfriend really looks forward to their pizza when he visits the Dells. We were told they only had one slice of pizza left and the new pizzas would take about 20 min. They already had a few groups waiting on their pizzas. Told them I tried calling, they didn't seem to care. Service sucked. After being in the road traveling I attempted to use their restroom and again was disgustingly filthy! Never again! Beware of this place !
Slow. But it was good.
One of our favorite A&W's. The times we've been here, the food was cooked fresh- still steaming from the fryers. A&W has really good cheese curds too!
We waited more than 20 minutes for our food. The bathrooms were missing doors, the sink was covered in ketchup, and was overall one of the filthiest bathrooms I've used. The burgers were fine, exactly what you'd expect. We had onion rings and cheese curds. Almost felt a need to dry them of the grease before we ate them. The biggest disappointment was the fact that they didn't have the original on tap root beer. It was just out of a soda dispenser with too much carbonation. Overall, would not come back to this location.
Sat in drive-thru forever waiting for our food. Went inside and people were waiting there too. It appears they were terribly understaffed. Needless to say we asked for our money back and went to another more well established restaurant. 3 other customers left at the same time as we did with empty bellies as well. Tourist season is starting, l certainly hope they fix their issues before they lose out on a lot of business.
Service was very bad. Ordered from both a&w and rocky's. Didn't get a cup or silverware with my order from rocky's waited over thirty minutes for a&w. Got our money back for the food that took 39 minutes to come out. And only came out after we got a refund. Please keep in mind this wouldn't have been an issue had they been busy. However, the place was not busy to the point where I should be waiting that long
A& W Root Beer - Friendly service & the cheese curds were good. Our two coney dogs were wrapped in a layer of leather, they were disgusting! This was also a Rocky Rococo Restaurant, the food was terrible. In case you can't tell the picture is of breadsticks. Threw most of the food away. We don't reccomend either restaurant
If giving a restaurant a half star was possible that's all this location would receive. We waited over 20 minutes for our order to be taken and I was told I would have to wait almost an hour for a slice of pizza. Then we waited almost 45 minutes for our order and the first time they brought it to the table, we were missing half the order. I go up to the counter with receipt in hand and the female said she would fix the order. The little boy comes back to the table with part of the missing order. By the time we received all of our food, half of the order was cold. Over a hour and a half for our complete order. A waste of time and $50 for a family of five.
I was so excited to see an A&W on our vacation! We went through the drive thru. We were the only car and had to wait for a little bit but not incredibly long. We were surprised when the staff member at the window apologized for our wait and explained that there was an issue with their shake machine. He gave us our items for free. That was so nice.
Waited 15 min at the drive through. staff was rude and customer service was non existent. I believe also the manager was helping and just as rude and non customer service oriented as the staff!
Great food good price definitely a come back here if I go on vacation in the area again. Very nice little area clean store nice staff.
Restaurantji Recommends
Great pan pizza!!!! I recommend the motherload!!!!
After a long day of travel which included a 2 hour drive, in the rain from the airport to the hotel, I decided to have some food delivered to me. Since it was the ONLY food delivery option at the time I reluctantly placed my order. I got a small pepperoni and sausage pizza, side salad and a bottle of water. After an hour wait I received a phone call asking what room I am in. This normally wouldn't be noteworthy except for the fact that I noted my hotel room number twice on the order. When he finally got to my room I was greeted with a cup of water, not a bottled water. My side salad had soggy lettuce on top of having tomatoes in it that I said I didn't want. The pizza was adequate at best. Also a side note that I also did not receive napkins so I had to use a hotel towel. And although I payed with my credit card on the app the driver was unaware and tried to charge me again until I told him I already paid. Overall I regret placing this order instead of just going out in the rain and finding something half decent in this city full of disappointing chain restaurants.
Service sucked, food was cold, my daughter's order was wrong,she ordered extra pickles nothing else and they gave her everything with no pickles, the only 2 people behind the counter had the personality of a flea.. The only reason I gave it a 1 was because the rootbeer float was good. DO NOT WASTE YOUR TIME OR MONEY HERE.
Understaffed, or just incompetently managed. Ten minutes in, they had no idea what order was made. Fifteen minutes in, we had to repeat the orders back to the counter staff. It was not busy. No frosted mugs. No car hops. Just a really bad fast food experience. Don't go.
Only reason I gave this place one star is to be able to write the review. Place is dirty and filthy! Before we arrived we attempted to call an order in so it would be ready when we arrived. On hold for 20 min the first call , I hung up and called again on hold for 10 min. We arrived to see the very dirty entrance glass door and I was very hesitant in even eating from there . My boyfriend really looks forward to their pizza when he visits the Dells. We were told they only had one slice of pizza left and the new pizzas would take about 20 min. They already had a few groups waiting on their pizzas. Told them I tried calling, they didn't seem to care. Service sucked. After being in the road traveling I attempted to use their restroom and again was disgustingly filthy! Never again! Beware of this place !