Arby's

3692 Robert C Byrd Dr Route 16, Beckley
(304) 253-6659

Recent Reviews

Tom Johnson

Ordered the two fish sandwiches for $6 but she only rang up one. Ordered a lemonade and it came up $3.85 instead of $3.49 on the menu board. Well I was waiting for my order to be assembled I asked for my cup for the lemonade and they said no we will make that for you. Apparently put a strawberry lemonade on my order instead of a regular lemonade. I saw them make my sandwiches and the bag was just sitting there so I inquired whether my order was ready. Finally they finished assembling the order but by then the sandwiches and fries were cold. They handed me the order and I asked where my lemonade was. They had forgotten it. Four workers and I was the only customer

Atmosphere: 3

Food: 2

Service: 1

Lisa Lester

Good food.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Curly Fries, Roast Beef

Eugene Stafford

Excellent roast beef.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Curly Fries, Roast Beef

Melissa

Was dark, fries were old, mozzarella sticks were old sandwhich tasted old.

Atmosphere: 1

Food: 1

Service: 1

Esther Gillenwater

Food delicious, limited time offering of a fish sandwich. No heat in dining room, very chilly.

Atmosphere: 3

Food: 5

Service: 5

M W

The food and cleanliness of the place were good but the attitude and behavior of some of the employees leaves a lot to be desired. This has been an ongoing problem at this location.

Atmosphere: 2

Food: 5

Service: 1

Lee

It's clear from reading all of the other reviews on here that the employees here need replaced or trained with basic customer service skills. Everyone here, including management, needs to seek a new line of work because their attitudes are abysmal. I can't believe that ownership is allowing this to continue and for the business to be hammered into the ground by people who couldn't care less about their job or the customers they're supposed to be serving. No greeting. No thank you. No customer service, period. The gentlemen cleaning the floors were the only people who were friendly. I'll never return to this location. Terrible...

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: Curly Fries, Roast Beef

Dwayne Arthur

went through the drive through at 10:15pm and was obvious the guy working the window did not want to be there . he didnt say a word gave us our roast beefs and shut the window . the sandwiches looked like somebody stepped on them they were cold and the bread was hard. wont be going back any time soon.

Atmosphere: 1

Food: 1

Service: 1

The Frog King

Asked what sizes their boneless wings come in because I always forget. Ordered the largest size in buffalo (which I get a lot here) and some other stuff, employee left and went back outside without giving me my receipt. He nor anyone else thought it important to tell me that they didn't have any boneless wings left or that he'd rung me up for their largest order of nuggets, which I can't eat because they scrape my gums and I've never been a fan of the taste anyway. He must've known they were out because I said "boneless wings" several times during the order, never once saying "nuggets". It's not hard to say the six words "sorry, we're out of boneless wings".

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Curly Fries

Shaina Baker

The food was great.. the employees, not so much. They were very loud and rowdy. They cranked the music up halfway through our meal, which made our experience less than enjoyable. Will gladly never come back.

Atmosphere: 1

Food: 5

Service: 1

Susan Burke

Service was quick & food was good. We were there between meals, so hardly anybody there, which was fine w/us!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Jalapeno Bites, Arby's Signature Sandwiches, Roast Beef

Aaron Roberts

Drive thru order of the Philly steak. Blah, worst sandwich I've had. It was Lil squares of something and the garlic was way too much! It was disgusting.

Food: 1

Service: 3

Recommended dishes: Arby's Signature Sandwiches

Vee Thom

Arbeit have good food, but it just be a hit and middle when. Meaning certain employee make your food the way it suppose to be and other just through it in the

Atmosphere: 5

Food: 3

Service: 3

Recommended dishes: Jalape

Jimmy Tucker

Food was wrong, wouldn't honor coupon given to me by district manager. I won't return. Overall bad

Atmosphere: 1

Food: 1

Service: 1

Snowsoul (Snowsoul)

Food here is great. This location is the best one. 20 years.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Greek Gyro, Curly Fries, Roast Beef

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