Chick-fil-A in Beckley

“I'm going to give them 5 across the board as we have never had a bad experience until our last visit. When we went through the drive thru last time the young man manning the tablet payment system dropped it which meant it needed rebooted so although we arrived with no other cars by the time we got to pay several cars had driven through. I believe because of that issue we were given the wrong order, we had one single meal and received two kids' meals so we came back through. They corrected the issue quickly, and were very apologetic. We live near Lewisburg , so when we go to Beckley or drive through the area this is the Chic-fil-A we visit. Food is always fresh and good, place is always immaculate and the staff is beyond friendly. Seems to run smoothly when I am there, even when busy. Just that last hiccup in drive-thru. But they made it right and apologized, which is all I expect and very much appreciate. To anyone who thinks we should have been refunded as well, we were given the wrong order for free, which of course we ate and enjoyed, so ultimately, I always believe. If you want and will eat the free food, it's usually more than the refund would be. We were and are happy with this location and will continue to stop here whenever in Beckley. Thanks guys keep up the great work!“

“Nice staff, friendly and professional. Very clean dining area. Grilled chicken portion on breakfast sandwich was insulting. A one and half inch triangle on a muffin for the price they charged was a proverbial slap in the face. Once bitten, I will never dine here again.“