I ordered on the app and also Tracked my order. It only took about 10 minutes to show my order was completed and that I could come in and By-Pass the line and pick up my order. The girl at the register couldn’t find my order by looking for my name so I had to show her the order number I had received on my app. She then went to the back and came back and when I showed her that the app said it was ready, she told me that it shows Complete only when it’s going in the oven. (Lie 1) I let that go, said ok and sat down to wait. After watching many people come and go with their orders, I was still wondering where mine was so I stood up and same girl walked to the back again. It was about 45 minutes from the time I placed my order until the time she came back with my pizza. No apologies or explanation…. I was on the phone with my daughter explaining that I hadn’t been served yet when my daughter walked into the store and asked for corporates number. At this time, another male employee went to get the manager who promptly came up and gave us the number and the store number then told the girl to give us a refund. He did apologize. We weren’t trying to get free food but if she would’ve explained to begin with that she had accidentally cleared my order and had to remake pizza then apparently my pizza got ‘lost in the oven’ according to her…. And not straight up Lied about it, I understand mistakes happen and sometimes we’re just busy and mess up…. But don’t Lie to me and not even offer an explanation, then wait until the manager cashes us out a refund. The girl just straight up messed up and didn’t even say sorry , my bad…. Nothing, then tried explaining only after the manager came up front. Manager was very nice, however, but this girl needs some training on respect or how to treat the customer. Other employees seemed nice and helpful and the pizza was actually very good! Kinda felt bad for the manager and also for taking the refund and the pizza but that girl! Totally disrespectful …. Just own your mistake and make it right…. Shoot…. Could’ve explained and offered me a free drink while I wait or something but don’t Lie and tell me I don’t know how to use an app…. Or the app says it’s complete only means it’s going in the oven…,,,,,
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Cheese and Pepperoni Pizza, Lava Cake
Shayla Ginier
I have ordered from here all the time!! I order pasta 2 times and PUT NO SAUSAGE. I get sausage every time. First time it couldnt be fixed because it was touched the second time I call to get this fixed UNTOUCHED and I’m on hold 10+ mins twice and then they hang up the phone on me..? Just horrible.. I’ll never order again from this one. If we order something we expect it to be AS ASKED.
Michael Lusk
We love Dominoes pizza, but this store needs better management. We have ordered several times and they have gotten our order correct the first time. Once they don’t even get it right the second time! Then no apology for making you wait? It’s absolutely terrible.
Atmosphere: 3
Food: 5
Service: 2
Rebecca McDermott
Left us waiting for a good 5-10 mins just staring at us waiting for someone to take our order- no orders on the screen and we were the only ones in the store. Only acknowledged us when my husband asked if they only take online orders. Wouldn't recommend if you want a normal/comfortable experience.
Atmosphere: 1
Food: 1
Service: 1
R Addair
Absolutely Delicious! This store never disappoints. Every order is fresh, correct and the delivery service workers are all the nicest people. My Favorite pizza in Beckley.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese and Pepperoni Pizza
Carl Crump
Best Pizza in Beckley, WV
Atmosphere: 5
Food: 5
Service: 5
arqam mahmood
I ordered at 9:15pm and got my order at 11:15pm and over the phone they said will be there at 25 to 35 minutes so bad service and then they don’t answer on phone for 45 minutes 👎👎👎
Food: 3
Service: 1
Derrick Buchannon
Always get my specialty perfect as ordered
Food: 5
Service: 5
Recommended dishes: Cheese and Pepperoni Pizza
Misty Bihler
Horrible! They send me a text saying I'll get 50% off any menu pizza. I tried 3 different times to place an online order to no avail! Store manager finally gets on the phone & says they have NO CHEESE 🤣🤣
First off the guy making the food didn't wear gloves, then our order was wrong, and lastly we didn't get our sauces I've heard the place was full of rude employees but now I believe it. The prices are too high for this service and you pay for extra sauce and don't get it but they add toppings you didn't ask for or want and don't even think about asking them to cut your pizza into squares cause that's to hard even though they give it as an option. seriously little Cesar's would be better and cheaper!
Atmosphere: 1
Food: 1
Service: 1
andrew koone
Always good on time, good deals, crew is always awesome
Always gets the order wrong
Atmosphere: 1
Food: 1
Service: 1
I ordered on the app and also Tracked my order. It only took about 10 minutes to show my order was completed and that I could come in and By-Pass the line and pick up my order. The girl at the register couldn’t find my order by looking for my name so I had to show her the order number I had received on my app. She then went to the back and came back and when I showed her that the app said it was ready, she told me that it shows Complete only when it’s going in the oven. (Lie 1) I let that go, said ok and sat down to wait. After watching many people come and go with their orders, I was still wondering where mine was so I stood up and same girl walked to the back again. It was about 45 minutes from the time I placed my order until the time she came back with my pizza. No apologies or explanation…. I was on the phone with my daughter explaining that I hadn’t been served yet when my daughter walked into the store and asked for corporates number. At this time, another male employee went to get the manager who promptly came up and gave us the number and the store number then told the girl to give us a refund. He did apologize. We weren’t trying to get free food but if she would’ve explained to begin with that she had accidentally cleared my order and had to remake pizza then apparently my pizza got ‘lost in the oven’ according to her…. And not straight up Lied about it, I understand mistakes happen and sometimes we’re just busy and mess up…. But don’t Lie to me and not even offer an explanation, then wait until the manager cashes us out a refund. The girl just straight up messed up and didn’t even say sorry , my bad…. Nothing, then tried explaining only after the manager came up front. Manager was very nice, however, but this girl needs some training on respect or how to treat the customer. Other employees seemed nice and helpful and the pizza was actually very good! Kinda felt bad for the manager and also for taking the refund and the pizza but that girl! Totally disrespectful …. Just own your mistake and make it right…. Shoot…. Could’ve explained and offered me a free drink while I wait or something but don’t Lie and tell me I don’t know how to use an app…. Or the app says it’s complete only means it’s going in the oven…,,,,,
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Cheese and Pepperoni Pizza, Lava Cake
I have ordered from here all the time!!
I order pasta 2 times and PUT NO SAUSAGE. I get sausage every time. First time it couldnt be fixed because it was touched the second time I call to get this fixed UNTOUCHED and I’m on hold 10+ mins twice and then they hang up the phone on me..? Just horrible.. I’ll never order again from this one. If we order something we expect it to be AS ASKED.
We love Dominoes pizza, but this store needs better management. We have ordered several times and they have gotten our order correct the first time. Once they don’t even get it right the second time! Then no apology for making you wait? It’s absolutely terrible.
Atmosphere: 3
Food: 5
Service: 2
Left us waiting for a good 5-10 mins just staring at us waiting for someone to take our order- no orders on the screen and we were the only ones in the store. Only acknowledged us when my husband asked if they only take online orders. Wouldn't recommend if you want a normal/comfortable experience.
Atmosphere: 1
Food: 1
Service: 1
Absolutely Delicious! This store never disappoints. Every order is fresh, correct and the delivery service workers are all the nicest people. My Favorite pizza in Beckley.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese and Pepperoni Pizza
Best Pizza in Beckley, WV
Atmosphere: 5
Food: 5
Service: 5
I ordered at 9:15pm and got my order at 11:15pm and over the phone they said will be there at 25 to 35 minutes so bad service and then they don’t answer on phone for 45 minutes 👎👎👎
Food: 3
Service: 1
Always get my specialty perfect as ordered
Food: 5
Service: 5
Recommended dishes: Cheese and Pepperoni Pizza
Horrible! They send me a text saying I'll get 50% off any menu pizza. I tried 3 different times to place an online order to no avail!
Store manager finally gets on the phone & says they have NO CHEESE 🤣🤣
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Perfect
Atmosphere: 5
Food: 5
Service: 5
Excellent customer care and great pizza
Atmosphere: 5
Food: 5
Service: 5
First off the guy making the food didn't wear gloves, then our order was wrong, and lastly we didn't get our sauces I've heard the place was full of rude employees but now I believe it. The prices are too high for this service and you pay for extra sauce and don't get it but they add toppings you didn't ask for or want and don't even think about asking them to cut your pizza into squares cause that's to hard even though they give it as an option. seriously little Cesar's would be better and cheaper!
Atmosphere: 1
Food: 1
Service: 1
Always good on time, good deals, crew is always awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese and Pepperoni Pizza
Love this dominos
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Wings, Lava Cake
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