Dunkin'

Love their doughnuts and munchkins. Great iced coffee.

The customer service
Is terrible

Atmosphere: 1

Food: 1

Service: 1

Wish this location would close, bad use of the company’s name

Atmosphere: 1

Food: 1

Service: 1

The gentleman working there had his pants around his waist, sunglasses on inside, smelled like marijuana, and was cursing in front of all customers. It was the worst customer service I’ve ever experienced. I hope this isn’t the standard of professionalism Dunkin is allowing now.

I have visited this location at least 5 times and out of 5 only 1 visit was delightful. On 1 visit my husband and I sat in the drive thru 15 minutes, so the employee could visit with friends. 2nd visit we wasn’t acknowledged at all when we was in the store, so we just left . 3rd visit was thru the drive thru and the employee was the most rude, unfriendly and just down right mean, now I get it, it’s extremely hard working with the public, so I brushed it off, thinking maybe she just had to deal with someone rude. My 4th and final visit was this evening 9/17/25, my daughter and I decided to have a little coffee time together, we go thru the drive thru and we are greeted with can I help you, my daughter replied one moment not sure what we want. The employee with the nastiest attitude got very rude, she acted as if it was holding things up, when in fact we was the only customer in line. She blew, nasty tone and just not friendly at all. We get to the window, and the gentleman that was at the window serving asked us how our evening was going and I explained it was fabulous until the lady that took our order was extremely rude, the young man apologized for her behavior and offered us someone else’s order because they left it. I COMPLETELY understand why that customer left their orders. I am calling for the district manager to further train this young lady, I truly get it, working with the public is hard but not all customers are rude. So long DUNKIN

Atmosphere: 1

Service: 1

Just a small coffee shop at the middle of an intersection that makes getting in roubg sometimes. Place is small.

Atmosphere: 3

Food: 3

Service: 3

Runs out of items far too often and does not update so when you place a mobile order and go to pick it up, you are short items you’ve already paid for

This was the worst customer service experience I have ever had. The employees were rude and aggressive when I was just trying to order one coffee and one donut to go, no special orders. Coming from a fellow service industry worker, I wasn’t expecting 5-star service, but customers should be able to have a neutral experience at least. They made us feel unwelcome from the moment we walked in and we left feeling very uncomfortable.

Atmosphere: 1

Food: 3

Service: 1

Nice place

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Bacon Egg and Cheese

If you have all day to wait then this place is great, if you are on any type of schedule to keep and you don’t have 15 minutes to wait for a coffee then go back inside to get it corrected then you should pass. Bunch of folks standing around doing nothing. You ask for a sugar they put in 20 you ask for cream they add 10. Complete rotten establishment.

Atmosphere: 1

Food: 2

Service: 1

Just an average Dunkin within a gas station, but good selection of yummy donuts, and both beverages, a hot latte and a refresher, were spot on! Tasted good, prompt and friendly service, and looked really clean

Atmosphere: 5

Food: 5

Service: 5

This place is horrible. You have multiple employees standing around in the back, laughing and joking, DOING ABSOLUTELY NOTHING, while only 1 employee is actually working!!!! If you're actually on the clock you should be helping customers and helping other employees every time I come here it's like this poor poor customer service for surprised this place is still open

Atmosphere: 1

Food: 1

Service: 1

Didn't mess up my order that's all that matters

Food: 5

Service: 5

Great customer service and fast service... Ai would give them 10 ⭐️s if I could have

Atmosphere: 5

Food: 5

Service: 5

They need some help. At least four staff working and they still were disorganized. We placed our order and got donuts right up. We waited a long time for our drinks at the counter. All drive thru and online orders filled before those present in store. Not sure why cashier didn’t make our drinks before she waited on all the people behind us?

Atmosphere: 3

Food: 4

Service: 1