Brandon made me one of the best southwest salads every. Hands down the best sald presentation I've ever gotten.
Atmosphere: 5
Food: 5
Service: 5
Sarah Frazer
Food was pretty good. Got the salad (southwest salad?) and would get again - no complaints! Table also had a couple of burgers and kids meals. Everyone enjoyed.
One star off because menu was very limited. I get having a small menu but it was pretty small.
Staff very friendly and helpful. Food cooked fresh.
Breakfast - needed more staff refilling items. Coffee was out initially and it was sort of a rotating chance of items. Pancakes were really good.
If staying at hotel would eat again
Rebecca Braun
We stayed at The Holiday Inn on our way back to Ontario from Florida and we decided to eat in the restaurant. Excellent service from start to finish! I mentioned it was my birthday and the sweet server Trina brought me cheesecake with a candle. It was very thoughtful and appreciated. Thanks for making our stay so enjoyable, we will definitely eat here again if we ever come through!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Burger
Al
I unfortunately did not have a good experience with this restaurant. I went there with one other person and we sat at the bar. My friend ordered a drink and food, while I ordered food alone. The service was a bit slow as well as inattentive. The food itself was a bit overpriced but it was filling. I ordered just a burger and fries.
When the time came to pay, my friend left cash on the table (with enough covering both their food and tip), while I paid with my card, which took some extra time. The staff member ended up charging me for both mine and my friend's food. I called this to her attention and she apologized and would change the transaction. When she came back, she had then charged me for my friend's food and drink, which was much more than mine. I once again asked for her to change the billing, but she said that she had already rang my card up and could no longer change it. She ended up calling her manager to get it fixed, which took even longer. She apologized for the wait, then finally gave me my card back (which she still had with her) and asked if I wanted to go up to my room and wait. She said she would call my room number and ask me to read the numbers off my card. I understand that it was likely well intentioned, but I absolutely did not feel comfortable giving this information in such an unsecure manner. So I went upstairs, waited a few minutes, frustrated at this point, then came back down. The staff member said that she had fixed the mistake and I thanked her and left...only to check my card account to find that it still charged me for my friend's bill. I was luckily coming back through the area the next day so I got a refund from the front desk of the hotel.
Maybe I just caught this restaurant at a bad time and day. I really hate to leave a bad review, but I definitely will not be returning due to this situation.
Atmosphere: 4
Food: 3
Service: 2
Chloe Hall
Kem's Restaurant at Holiday Inn Beckley is a hidden treasure within the hotel. The food is excellent, and the drinks are even better. Trina, the bartender, is magnificent. Don't miss the Trina - a strawberry lemon drop delight. A must-visit spot for a fantastic dining and drinking experience!
Atmosphere: 5
Food: 5
Service: 5
Chloe Claire
Kem's Restaurant at Holiday Inn Beckley is a hidden treasure within the hotel. The food is excellent, and the drinks are even better. Trina, the bartender, is magnificent. Don't miss the Trina - a strawberry lemon drop delight. A must-visit spot for a fantastic dining and drinking experience!
Atmosphere: 5
Food: 5
Service: 5
Marissa Beck
Great experience as always!
Renee Beck
The food was delicious and service was great!
Atmosphere: 5
Food: 5
Service: 5
Peter Martin
Pasta was lack luster hamberger was good and the salmon was also good . Appetizer was wonderful got wings. Service was great and the drinks were good not a bad price would go back
Atmosphere: 5
Food: 3
Service: 5
Ed Mueller
Food was excellent. Both my wife and I had the Monterey chicken. It was hot and delicious. Our waitress was very efficient and polite. The side salad was very generous. My only complaint was that the vegetable medley was cold .
We are locals enjoying this spot. Great service, great food at affordable prices.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Wings and Pub Chips
Julie Swain
Do not look at the website to see menu..we went and now very limited menu. The bartender was great and had kitchen make us the “sliders” which are no longer on the menu. The French fries very greasy and seemed we got the “bottom of the bag” all little broken fries.
Atmosphere: 4
Food: 2
Service: 5
Amber B
My salmon and mashed potatoes were good. The chicken penne pasta was disgusting!
Atmosphere: 3
Food: 2
Service: 3
DanielandMarie Walter
One of the most awful restaurant experiences of our lives. The server did not care. When I ordered the sirloin she just remarked, we don’t have it. She made no effort to be polite or helpful. When I asked for brown mustard for my hamburger she replied that she didn’t know what that was and didn’t bring anything at all. We waited for 45 minutes for our dinner. Was the server also the cook? We were about to leave when the food finally came out. No apology or excuse offered. She laughed when I suggested putting oil and vinegar on my side salad which was mostly iceberg lettuce. The buffalo wings were subpar and the hamburger was tasteless. Do not eat here. We came here because it had relatively high ratings. Can’t understand how.
Atmosphere: 2
Food: 2
Service: 1
Michael Foster
I didn't get the reasons behind the previous high ratings. My server clearly hated her job. Sour cream was a white, frozen brick, and she knew it. Limited menu. Pricey for what you receive in return for your money.
Brandon made me one of the best southwest salads every. Hands down the best sald presentation I've ever gotten.
Atmosphere: 5
Food: 5
Service: 5
Food was pretty good. Got the salad (southwest salad?) and would get again - no complaints! Table also had a couple of burgers and kids meals. Everyone enjoyed.
One star off because menu was very limited. I get having a small menu but it was pretty small.
Staff very friendly and helpful. Food cooked fresh.
Breakfast - needed more staff refilling items. Coffee was out initially and it was sort of a rotating chance of items. Pancakes were really good.
If staying at hotel would eat again
We stayed at The Holiday Inn on our way back to Ontario from Florida and we decided to eat in the restaurant. Excellent service from start to finish! I mentioned it was my birthday and the sweet server Trina brought me cheesecake with a candle. It was very thoughtful and appreciated. Thanks for making our stay so enjoyable, we will definitely eat here again if we ever come through!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Burger
I unfortunately did not have a good experience with this restaurant. I went there with one other person and we sat at the bar. My friend ordered a drink and food, while I ordered food alone. The service was a bit slow as well as inattentive. The food itself was a bit overpriced but it was filling. I ordered just a burger and fries.
When the time came to pay, my friend left cash on the table (with enough covering both their food and tip), while I paid with my card, which took some extra time. The staff member ended up charging me for both mine and my friend's food. I called this to her attention and she apologized and would change the transaction. When she came back, she had then charged me for my friend's food and drink, which was much more than mine. I once again asked for her to change the billing, but she said that she had already rang my card up and could no longer change it. She ended up calling her manager to get it fixed, which took even longer. She apologized for the wait, then finally gave me my card back (which she still had with her) and asked if I wanted to go up to my room and wait. She said she would call my room number and ask me to read the numbers off my card. I understand that it was likely well intentioned, but I absolutely did not feel comfortable giving this information in such an unsecure manner. So I went upstairs, waited a few minutes, frustrated at this point, then came back down. The staff member said that she had fixed the mistake and I thanked her and left...only to check my card account to find that it still charged me for my friend's bill. I was luckily coming back through the area the next day so I got a refund from the front desk of the hotel.
Maybe I just caught this restaurant at a bad time and day. I really hate to leave a bad review, but I definitely will not be returning due to this situation.
Atmosphere: 4
Food: 3
Service: 2
Kem's Restaurant at Holiday Inn Beckley is a hidden treasure within the hotel. The food is excellent, and the drinks are even better. Trina, the bartender, is magnificent. Don't miss the Trina - a strawberry lemon drop delight. A must-visit spot for a fantastic dining and drinking experience!
Atmosphere: 5
Food: 5
Service: 5
Kem's Restaurant at Holiday Inn Beckley is a hidden treasure within the hotel. The food is excellent, and the drinks are even better. Trina, the bartender, is magnificent. Don't miss the Trina - a strawberry lemon drop delight. A must-visit spot for a fantastic dining and drinking experience!
Atmosphere: 5
Food: 5
Service: 5
Great experience as always!
The food was delicious and service was great!
Atmosphere: 5
Food: 5
Service: 5
Pasta was lack luster hamberger was good and the salmon was also good . Appetizer was wonderful got wings. Service was great and the drinks were good not a bad price would go back
Atmosphere: 5
Food: 3
Service: 5
Food was excellent. Both my wife and I had the Monterey chicken. It was hot and delicious. Our waitress was very efficient and polite. The side salad was very generous. My only complaint was that the vegetable medley was cold .
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Monterey Grilled Chicken
Restaurantji Recommends
We are locals enjoying this spot. Great service, great food at affordable prices.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Wings and Pub Chips
Do not look at the website to see menu..we went and now very limited menu. The bartender was great and had kitchen make us the “sliders” which are no longer on the menu. The French fries very greasy and seemed we got the “bottom of the bag” all little broken fries.
Atmosphere: 4
Food: 2
Service: 5
My salmon and mashed potatoes were good. The chicken penne pasta was disgusting!
Atmosphere: 3
Food: 2
Service: 3
One of the most awful restaurant experiences of our lives. The server did not care. When I ordered the sirloin she just remarked, we don’t have it. She made no effort to be polite or helpful. When I asked for brown mustard for my hamburger she replied that she didn’t know what that was and didn’t bring anything at all. We waited for 45 minutes for our dinner. Was the server also the cook? We were about to leave when the food finally came out. No apology or excuse offered. She laughed when I suggested putting oil and vinegar on my side salad which was mostly iceberg lettuce. The buffalo wings were subpar and the hamburger was tasteless. Do not eat here. We came here because it had relatively high ratings. Can’t understand how.
Atmosphere: 2
Food: 2
Service: 1
I didn't get the reasons behind the previous high ratings. My server clearly hated her job. Sour cream was a white, frozen brick, and she knew it. Limited menu. Pricey for what you receive in return for your money.
Atmosphere: 3
Food: 2
Service: 1
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