Great service and staff all the way around.... Bobby is a great manager.
Atmosphere: 5
Food: 5
Service: 5
samyuktha shankar
I ordered two PSLs tall. It’s supposed to be 12oz, but when I got the drinks it was barely 6oz. I was charged full price for a drink and served only half of it 🤦🏻♀️ When I tried to raise the issue with Starbucks help center, I was put on hold for about an hour, at which I just had to give up!
Very disappointed!!!!!
Atmosphere: 1
Food: 1
Service: 1
Daniel Hopkins
Where do I begin... *sigh* I'm a fan of Starbucks. I really am. Having said that, it's unfortunate that this particular Starbucks is wrought with so many issues. In the last two weeks, I have patronized this location 4 times. Each time, my order was wrong and the barista/employee was clueless/frazzled/angry/frustrated. Now my order wasn't just slightly wrong -- it was majorly wrong. I keep hoping that the next time will be better. Each time it's not. My order was for a large hot americano with extra cream and there was no cream. Zero. Also, I ordered a decaf doppio with a spash of heavy whipping cream. The cup was filled to the top with cream thus giving me a full cup of espresso-flavored heavy whipping cream. Not what I ordered. I could excuse this once or twice butt his keeps happening. I will no longer be visiting this Starbucks. Please, owner of this Starbucks, don't tell me how sorry you are that I had this experience (or whatever other boilerplate blurb you may use in these instances) and don't direct me to a link that puts me at starbucks.com only to find it's impossible to leave a message to your particular store without being rerouted back to an AI chatbot. If you want to reconcile this, contact me directly or provide a way to contact you directly. I believe that constructive criticism is important in improving customer service and the product that your consumers want.
Food: 1
Service: 1
Stacie Horner
Im a huge pink drink fan, and it seems every starbucks is different on how they make it! They totally understood light ice!!! They made it perfectly! And everyone was super friendly!
Atmosphere: 5
Service: 5
John Herington
I had to stop here for a business Zoom call and the restaurant was clean, the staff was really nice, and I got my free tea refill!
Atmosphere: 5
Food: 5
Service: 5
Themelis Platsis
When people don’t like what they do for work, they shouldn’t work in service there is a a lady called Stacey that apparently it was making faces because I asked for light ice and she didn’t like because she had made my drink already so she took a ice cube out and gave me my drink back I usually go there in the afternoon and all the stuff that I come across, they’re very helpful with a smile on the face when you are a customer from the drive-through and you can see the person that makes your coffee making faces and the remarks about you and the beverage and how you like it, they shouldn’t be in service. Do something Starbucks
Service: 1
leonard Williams
I am a truck driver and stop at this Starbucks ever Wednesday morning at around 0530. Today I waited in line at 0545 for over 5 minutes to order with cash clearly in my hand (exact change plus tip). After the lady finally took my order she then informed me that I could not pay with cash even though I had exact change. If they are not taking cash they should at least put out sign so people don’t have to wait in line. I used to enjoy stopping here but not sure if I will be going back.
Service: 1
Nicholas Vutsinas
Its Starbucks....prompt, fast, mildly expensive coffee.
Atmosphere: 5
Food: 5
Service: 5
Tawny Key
It's not even just yesterday this location is predictable. You wait 15+ min for your drink. I have waited in their drivethrough for almost 45 minutes before. I have ordered ahead and come in 20 minutes later thinking i found a cheat code and i still waited 15 more minutes and was late for work. These days if you go out you should know most restaurants have to deal with online orders too. This location also has a drive through. I've worked the service industry in all kinds of ways for a long time and try to consider all of the aspects I can but there are too many bodies in there for it to be taking so long and then to top it off, and I dont know how because everything at Starbucks is measured out OK, it tastes bad 75% of the time AND I just realized they are now charging over 4 dollars for a grande americano - a small cup with one shot of espresso and hot water. We all know it's a splurge to pateon this business in general not just this location but that price feels like plain robbery. The staff is usually very nice. Just slow. And who knows maybe they only have one working machine maybe this maybe that you never know with this bum companies anymore- all I know is, its not worth the trip.
Atmosphere: 4
Food: 2
Service: 3
Rowen Dickens
Great coffee, friendly staff, and a cozy vibe. My drink is always made just right, and mobile ordering makes it super convenient. Perfect spot to relax or get some work done!
The store is still being built. I delivered building supplies . It will not be long before its up and running.
Atmosphere: 1
Food: 1
Service: 1
Amanda Hall
Its Starbucks! Its the same at all of them. Mediocre at best..
Atmosphere: 3
Food: 3
Service: 3
Jim adkins
This is first time back to wv in 5 years the coffee was frozen solid! And taste like straight milk! 🤦
Atmosphere: 3
Food: 2
Service: 3
Diane Gallagher
Great job on the coffees and flavors weee spot on!!
Atmosphere: 4
Food: 4
Service: 5
Luz Villafane
I come here when I visit family and they never make my drink correctly, and they seem to cut corners. They aren’t friendly either. Unfortunately, not many other coffee options in this town. Starbucks is too expensive for them to not make drinks right! So disappointing.
Great service and staff all the way around.... Bobby is a great manager.
Atmosphere: 5
Food: 5
Service: 5
I ordered two PSLs tall. It’s supposed to be 12oz, but when I got the drinks it was barely 6oz. I was charged full price for a drink and served only half of it 🤦🏻♀️
When I tried to raise the issue with Starbucks help center, I was put on hold for about an hour, at which I just had to give up!
Very disappointed!!!!!
Atmosphere: 1
Food: 1
Service: 1
Where do I begin... *sigh*
I'm a fan of Starbucks. I really am. Having said that, it's unfortunate that this particular Starbucks is wrought with so many issues. In the last two weeks, I have patronized this location 4 times. Each time, my order was wrong and the barista/employee was clueless/frazzled/angry/frustrated. Now my order wasn't just slightly wrong -- it was majorly wrong. I keep hoping that the next time will be better. Each time it's not. My order was for a large hot americano with extra cream and there was no cream. Zero. Also, I ordered a decaf doppio with a spash of heavy whipping cream. The cup was filled to the top with cream thus giving me a full cup of espresso-flavored heavy whipping cream. Not what I ordered. I could excuse this once or twice butt his keeps happening. I will no longer be visiting this Starbucks. Please, owner of this Starbucks, don't tell me how sorry you are that I had this experience (or whatever other boilerplate blurb you may use in these instances) and don't direct me to a link that puts me at starbucks.com only to find it's impossible to leave a message to your particular store without being rerouted back to an AI chatbot. If you want to reconcile this, contact me directly or provide a way to contact you directly. I believe that constructive criticism is important in improving customer service and the product that your consumers want.
Food: 1
Service: 1
Im a huge pink drink fan, and it seems every starbucks is different on how they make it! They totally understood light ice!!! They made it perfectly! And everyone was super friendly!
Atmosphere: 5
Service: 5
I had to stop here for a business Zoom call and the restaurant was clean, the staff was really nice, and I got my free tea refill!
Atmosphere: 5
Food: 5
Service: 5
When people don’t like what they do for work, they shouldn’t work in service there is a a lady called Stacey that apparently it was making faces because I asked for light
ice and she didn’t like because she had made my drink already so she took a ice cube out and gave me my drink back I usually go there in the afternoon and all the stuff that I come across, they’re very helpful with a smile on the face when you are a customer from the drive-through and you can see the person that makes your coffee making faces and the remarks about you and
the beverage and how you like it, they shouldn’t be in service. Do something Starbucks
Service: 1
I am a truck driver and stop at this Starbucks ever Wednesday morning at around 0530. Today I waited in line at 0545 for over 5 minutes to order with cash clearly in my hand (exact change plus tip). After the lady finally took my order she then informed me that I could not pay with cash even though I had exact change. If they are not taking cash they should at least put out sign so people don’t have to wait in line. I used to enjoy stopping here but not sure if I will be going back.
Service: 1
Its Starbucks....prompt, fast, mildly expensive coffee.
Atmosphere: 5
Food: 5
Service: 5
It's not even just yesterday this location is predictable. You wait 15+ min for your drink. I have waited in their drivethrough for almost 45 minutes before. I have ordered ahead and come in 20 minutes later thinking i found a cheat code and i still waited 15 more minutes and was late for work. These days if you go out you should know most restaurants have to deal with online orders too. This location also has a drive through. I've worked the service industry in all kinds of ways for a long time and try to consider all of the aspects I can but there are too many bodies in there for it to be taking so long and then to top it off, and I dont know how because everything at Starbucks is measured out OK, it tastes bad 75% of the time AND I just realized they are now charging over 4 dollars for a grande americano - a small cup with one shot of espresso and hot water. We all know it's a splurge to pateon this business in general not just this location but that price feels like plain robbery. The staff is usually very nice. Just slow. And who knows maybe they only have one working machine maybe this maybe that you never know with this bum companies anymore- all I know is, its not worth the trip.
Atmosphere: 4
Food: 2
Service: 3
Great coffee, friendly staff, and a cozy vibe. My drink is always made just right, and mobile ordering makes it super convenient. Perfect spot to relax or get some work done!
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
The store is still being built. I delivered building supplies . It will not be long before its up and running.
Atmosphere: 1
Food: 1
Service: 1
Its Starbucks! Its the same at all of them. Mediocre at best..
Atmosphere: 3
Food: 3
Service: 3
This is first time back to wv in 5 years the coffee was frozen solid! And taste like straight milk! 🤦
Atmosphere: 3
Food: 2
Service: 3
Great job on the coffees and flavors weee spot on!!
Atmosphere: 4
Food: 4
Service: 5
I come here when I visit family and they never make my drink correctly, and they seem to cut corners. They aren’t friendly either. Unfortunately, not many other coffee options in this town. Starbucks is too expensive for them to not make drinks right! So disappointing.
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