Bad customer service. DO NOT GO THERE TO GET YOUR SUB IN PERSON. I was told that they attend online orders as a priority, specifically in the afternoon hours which is ridiculous. Employees do not acknowledge that you are waiting for your sub. Employees needs more customer service training. Reason that they're are rude and do not apologize at all. The manager is not anywhere to be found. This is the only Subway in Berkeley Springs town. I am not getting a sub from this establishment anymore. PLEASE GO TO Hancock Maryland, to get your subway that has better a customer service. No idea if the owner knows about this food establishment. I would love to have a conversation with the owner to let him know what is happening with this establishment.
Robert Johnson
I bought 2 subs. Both were the Philly Steak. But no one mentioned the BOGO promo that was currently in play. Thanks ?. The food was good. The Subway is convenient for gas and a quick bite.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: The Beast
Cody Gaither
Nice gas station quick friendly service. Subway may be busy here and there but not to long of a wait on thatParking: Parking in front and side of building Plus it's net to a self service car Wash and that's parking if needed for freeWheelchair accessibility: Easily accessible from side or front of building
Atmosphere: 5
Food: 5
Service: 5
Tracy S.
Eva is a very fun energetic person and is glad to help! She listens to your order and needs as if you are family. She makes the best sandwiches with love and as if she was making for herself. I had a very pleasant experience while eating at subway and enjoyed the food so very much. Eva is also very fast and efficient while making the food and makes conversation to keep you engaged.
Denise Clark
The kid didn't acknowledge us. We were the only people there. He kept making orders written on a sheet of paper then started refilling all the containers. Didt look at us didn't say anything. Completely ignored us. We went to DQ across the street. Excellent service there.
Atmosphere: 1
Food: 1
Service: 1
Dm Fk
I'm not normally one to complain, but went in to get 1 sub, with no one else in the store. The girl/boy working then informs me they will be with me when they finish the online order that came in. They then proceed to make 4+ subs while making me wait 15 mins. Needless to say I left without ordering, this Subway has been getting worse and worse and your employees are being paid way to much for being absolutely worthless, EXCEPT for the couple older ladies that have been working there for years, they are absolutely awesome. But feel free to tell me you just handle orders by what comes first, it's just ridiculous you make someone wait (someone in person) for someone who is just coming in to pick their food up at a later time.
David Hall
I don't ever remember eating here. I don't know who gave it three stars!
Jaclyn Markell
I hadn't had any issues with this Subway until this morning. I am dealing with a terrible case of food poisoning from what I can only assume was deli meat that was left out too long. Last evening, my partner and I went in to get subs. There were 2 gentlemen working- one of which was very kind & fast, the other guy, a white man with black hair and painted nails, was very rude & generally seemed displeased to be there. I understand having bad days, but it was really uncomfortable. When I asked how he was, he literally just scoffed & laughed at me. He also treated my partner coldly. Today has been so hard on my health, unfortunately, I don't believe I will be able to eat here again. I will be making a call about food safety standards.
Vikesh “Onyx” Gray
Great subs, great snacks, great gas.
NINA EASTHAM
This was the first time I have visited this Subway. I have to say I was little worried when I walked in and saw 2 young people behind the counter. But these two young fellows rocked it. Food was great they worked wonderful together. It was clean food fresh and presentable. I would recommend grabbing a sandwich here anytime. Very pleasant.
I asked my sister to pick me up a sandwich and bring it home, (a 30 min drive). Upon getting here, and heading what was said to the "associate", I can only assume they are under qualified to make a sandwich. She ordered a 'chicken bacon & ranch' sandwich from their menu. And this girl working there chose to put chicken, bacon, and cheese. Literally nothing else. I'm flabbergasted how even an ingredient in the title of the sandwich was left out. My sister had a big order for dinner, and was grabbing some chips, and wasn't there to babysit this girl for the two pre-made sandwiches in the order. Both only had meat and cheese, when she was not told to exclude anything, and didn't ask. I'm not driving a half hour for an improperly made sandwich, but if you're looking for a simple experience, exclude this place.
Sarah D.
Online ordering is not reliable. If they are busy, your order goes unfilled. I was gracious enough to get in line behind 10 customers, even though my order was placed online and payed for. When it was finally my turn, I was informed that my order would not be filled until until there was no one in line- including the people behind me. I waited in the store for 50 minutes to pick up an online order that wasn't even done correctly. I did not get the sandwich I ordered. Can I rate this business a negative one? Oh, another person who had also placed an order online came in while I was waiting. Her sandwich was made right away. She was in and out in just a few minutes.
Adair Jensen
Efficient and friendly staff. Delicious sandwiches!
Meaghan H.
I ate one sandwich and it made me p****** then i lifted the bun and found a human scrotum, i instantly began to c** my little poopy pants.
Bad customer service. DO NOT GO THERE TO GET YOUR SUB IN PERSON. I was told that they attend online orders as a priority, specifically in the afternoon hours which is ridiculous. Employees do not acknowledge that you are waiting for your sub. Employees needs more customer service training. Reason that they're are rude and do not apologize at all. The manager is not anywhere to be found. This is the only Subway in Berkeley Springs town. I am not getting a sub from this establishment anymore. PLEASE GO TO Hancock Maryland, to get your subway that has better a customer service. No idea if the owner knows about this food establishment. I would love to have a conversation with the owner to let him know what is happening with this establishment.
I bought 2 subs. Both were the Philly Steak. But no one mentioned the BOGO promo that was currently in play. Thanks ?. The food was good. The Subway is convenient for gas and a quick bite.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: The Beast
Nice gas station quick friendly service. Subway may be busy here and there but not to long of a wait on thatParking: Parking in front and side of building Plus it's net to a self service car Wash and that's parking if needed for freeWheelchair accessibility: Easily accessible from side or front of building
Atmosphere: 5
Food: 5
Service: 5
Eva is a very fun energetic person and is glad to help! She listens to your order and needs as if you are family. She makes the best sandwiches with love and as if she was making for herself. I had a very pleasant experience while eating at subway and enjoyed the food so very much. Eva is also very fast and efficient while making the food and makes conversation to keep you engaged.
The kid didn't acknowledge us. We were the only people there. He kept making orders written on a sheet of paper then started refilling all the containers. Didt look at us didn't say anything. Completely ignored us. We went to DQ across the street. Excellent service there.
Atmosphere: 1
Food: 1
Service: 1
I'm not normally one to complain, but went in to get 1 sub, with no one else in the store. The girl/boy working then informs me they will be with me when they finish the online order that came in. They then proceed to make 4+ subs while making me wait 15 mins. Needless to say I left without ordering, this Subway has been getting worse and worse and your employees are being paid way to much for being absolutely worthless, EXCEPT for the couple older ladies that have been working there for years, they are absolutely awesome. But feel free to tell me you just handle orders by what comes first, it's just ridiculous you make someone wait (someone in person) for someone who is just coming in to pick their food up at a later time.
I don't ever remember eating here. I don't know who gave it three stars!
I hadn't had any issues with this Subway until this morning. I am dealing with a terrible case of food poisoning from what I can only assume was deli meat that was left out too long. Last evening, my partner and I went in to get subs. There were 2 gentlemen working- one of which was very kind & fast, the other guy, a white man with black hair and painted nails, was very rude & generally seemed displeased to be there. I understand having bad days, but it was really uncomfortable. When I asked how he was, he literally just scoffed & laughed at me. He also treated my partner coldly. Today has been so hard on my health, unfortunately, I don't believe I will be able to eat here again. I will be making a call about food safety standards.
Great subs, great snacks, great gas.
This was the first time I have visited this Subway. I have to say I was little worried when I walked in and saw 2 young people behind the counter. But these two young fellows rocked it. Food was great they worked wonderful together. It was clean food fresh and presentable. I would recommend grabbing a sandwich here anytime. Very pleasant.
Restaurantji Recommends
I asked my sister to pick me up a sandwich and bring it home, (a 30 min drive). Upon getting here, and heading what was said to the "associate", I can only assume they are under qualified to make a sandwich. She ordered a 'chicken bacon & ranch' sandwich from their menu. And this girl working there chose to put chicken, bacon, and cheese. Literally nothing else. I'm flabbergasted how even an ingredient in the title of the sandwich was left out. My sister had a big order for dinner, and was grabbing some chips, and wasn't there to babysit this girl for the two pre-made sandwiches in the order. Both only had meat and cheese, when she was not told to exclude anything, and didn't ask. I'm not driving a half hour for an improperly made sandwich, but if you're looking for a simple experience, exclude this place.
Online ordering is not reliable. If they are busy, your order goes unfilled. I was gracious enough to get in line behind 10 customers, even though my order was placed online and payed for. When it was finally my turn, I was informed that my order would not be filled until until there was no one in line- including the people behind me. I waited in the store for 50 minutes to pick up an online order that wasn't even done correctly. I did not get the sandwich I ordered. Can I rate this business a negative one? Oh, another person who had also placed an order online came in while I was waiting. Her sandwich was made right away. She was in and out in just a few minutes.
Efficient and friendly staff. Delicious sandwiches!
I ate one sandwich and it made me p****** then i lifted the bun and found a human scrotum, i instantly began to c** my little poopy pants.
Always fresh food.