Come to pickup scheduled order guess what not done because employees are standing outside smoking and yapping with their buddies in the blue Mitsubishi SUV
Atmosphere: 1
Food: 3
Service: 1
Scott Ferenczi
Paid for delivery and tip! Only to be told they dont deliver! They told me I have to come get it myself. So i did. They kept my delivery fee and tip! And it's been nothing but a hassel trying to get it back! Avoid this clown place!
Atmosphere: 5
Food: 5
Service: 1
Cassy Mullins
The food is always great but be aware, they do not have any drivers, if you order delivery, they will use door dash, I literally had to cancel my order and go and pick up a fresh order on my own because Door Dash stole my order. So be aware that if you order delivery you may have your order stolen.
Atmosphere: 3
Food: 5
Service: 5
andy janssen
Good pizza , thank you
Atmosphere: 5
Food: 4
Service: 5
Kirsten
If I could give this place a 0 I would. My husband got food poisoning from here and has been hurting since eating here the other day. We will never eat here again. I would advise everyone to be careful when eating here.
Used to be really good until the last few months now it takes over an hour too get your order it’s crazy slow
Atmosphere: 1
Food: 4
Service: 1
Bob Bennett
The worst pizza I have ever had. I could barely see the extra toppings this is a stay away from
Atmosphere: 1
Food: 1
Service: 1
Larry Wiggins
Should have kept the original building , but the drive thru is a plus now. Not much parking , and if you do park cars in the drive thru have a tight area to turn & drive in. Still not delivering, I even offered to start my own driving company to help and never got a call from the regional manger.
Atmosphere: 2
Food: 5
Service: 2
Deanna Miller
Chapmanville, WV. Dined in and got a salad from the salad bar. 1st bite - I had to spit it out in a napkin. Something tasted rotted. I believe it was the ham. The cucumbers were slimy & I didn’t even dare put that in my mouth. My husband got a pepperoni lovers melt p’zone- that had 1 layer of pepperoni and very little cheese. I ordered a 6pc bone in wings naked. 1 of the wings honestly looked like a very small deep fried cauliflower. The other 5 wings were decent. And the french fries tasted good. BUT Overall that was a waste of $38.00. Will NOT be back at this location and it’s a shame because it has such a nice dining area & very spacious for family outings and such.
We placed order and waited one hour and when we went in to pick up the order they had given our order to someone else and was trying to give us someone else’s order and had to argue with them to get my money back…. VERY POOR customer service
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Breadsticks
Pam Parsley
I ordered 3 pizzas online from chapmanville wv Pizza Hut. I paid the cashier $42.16 and she disappeared behind the counter for 7minutes. Yes I was clock watching because these were for a bunch of hungry toddlers at a family cook out. Another lady, I assume the manager, said that they had given my pizzas to someone else and that they could either remake them or give me an “in store credit”. I’m a nice person and realize mistakes happen. I said “just give me my money back”. Her reply “ we don’t give refunds” I was dumbfounded! I had a party waiting 15 minutes away. What was I to say except… she wouldn’t give me my money back and I don’t want a credit that, now, I will never use , so I said remake them. Do you think that I got anything other than a lame “sorry”? Yeh I got 3 pizzas that I would be ashamed to sell to someone, especially someone whose order I goofed on and had to remake! Pitiful!
Food: 1
Service: 1
Patty Justice
Food order messed up .. customer service terrible..no resolution to my complaint
Atmosphere: 1
Food: 1
Service: 1
dave lowe
This might have been the absolute worst experience I've ever had while eating out. This will be long, because I'm going to be detailed. Everything started off ok. The lady took our drink orders and walked away. From this moment forward everything was insanity! The first bad thing that happened, was the waitress spilled my lemonade all over my mother and underneath our table, forcing us to move. Her answer to this was to bring a broom and dustpan over to sweep up the ice. From this moment forward every step taken inside was sticky and squeaky, not to mention how wet and sticky my mother was. We moved tables, and the lady eventually came back to take our order. I need to get this out of the way. The girl wasn't rude in any way! She was very nice and courteous, but she was also extremely slow and for lack of a better word, incompetent! She attempted to take our orders, but she knew nothing about the menu or the options offered, and couldn't answer simple questions about prices or topping changes. No joke, it took her about 10 minutes to get our orders written down (3 people), then she walked to the back to input our orders, or so we thought. About 25 minutes after taking our orders, she came out to ask us something, but it wasn't if we needed refills. She then informed us that she was going to put our order in now, and told us she had been on the phone. We were shocked, and told her to forget it. She pleaded with us to be patient, she said it would only be about 7-10 more minutes. We told her to make all the orders to go, that we couldn't wait any longer. Another 22 minutes passed before she came out with the food. No offer at all for all the time we waited, not a discount or anything? There were also at least 3 other people working at this time, but for some reason our waitress was doing everything. This was just an all around terrible experience, and I now understand why no one eats at Pizza Hut anymore. Whoever owns this place needs to do something before these people destroy their business! This was on Friday May 30th, or Saturday June 1st, I'm not positive about which. Around 2:00pm.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Breadsticks
NodferatusDad's Gaming
Don't waste your time ordering anything here, takes them 2 hours to make an order, incompetent from top to bottom. Go to Giovanni's instead.
Come to pickup scheduled order guess what not done because employees are standing outside smoking and yapping with their buddies in the blue Mitsubishi SUV
Atmosphere: 1
Food: 3
Service: 1
Paid for delivery and tip! Only to be told they dont deliver! They told me I have to come get it myself. So i did. They kept my delivery fee and tip! And it's been nothing but a hassel trying to get it back! Avoid this clown place!
Atmosphere: 5
Food: 5
Service: 1
The food is always great but be aware, they do not have any drivers, if you order delivery, they will use door dash, I literally had to cancel my order and go and pick up a fresh order on my own because Door Dash stole my order. So be aware that if you order delivery you may have your order stolen.
Atmosphere: 3
Food: 5
Service: 5
Good pizza , thank you
Atmosphere: 5
Food: 4
Service: 5
If I could give this place a 0 I would.
My husband got food poisoning from here and has been hurting since eating here the other day. We will never eat here again. I would advise everyone to be careful when eating here.
Atmosphere: 1
Food: 1
Service: 1
Who doesn't love pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Meat Pizza, Boneless Wings, Cinnamon Sticks, Pepperoni Lover's Pizza, Meat Lover's Pizza
Used to be really good until the last few months now it takes over an hour too get your order it’s crazy slow
Atmosphere: 1
Food: 4
Service: 1
The worst pizza I have ever had. I could barely see the extra toppings this is a stay away from
Atmosphere: 1
Food: 1
Service: 1
Should have kept the original building , but the drive thru is a plus now. Not much parking , and if you do park cars in the drive thru have a tight area to turn & drive in. Still not delivering, I even offered to start my own driving company to help and never got a call from the regional manger.
Atmosphere: 2
Food: 5
Service: 2
Chapmanville, WV.
Dined in and got a salad from the salad bar. 1st bite - I had to spit it out in a napkin. Something tasted rotted. I believe it was the ham. The cucumbers were slimy & I didn’t even dare put that in my mouth. My husband got a pepperoni lovers melt p’zone- that had 1 layer of pepperoni and very little cheese. I ordered a 6pc bone in wings naked. 1 of the wings honestly looked like a very small deep fried cauliflower. The other 5 wings were decent. And the french fries tasted good. BUT Overall that was a waste of $38.00. Will NOT be back at this location and it’s a shame because it has such a nice dining area & very spacious for family outings and such.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
We placed order and waited one hour and when we went in to pick up the order they had given our order to someone else and was trying to give us someone else’s order and had to argue with them to get my money back…. VERY POOR customer service
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Breadsticks
I ordered 3 pizzas online from chapmanville wv Pizza Hut. I paid the cashier $42.16 and she disappeared behind the counter for 7minutes. Yes I was clock watching because these were for a bunch of hungry toddlers at a family cook out. Another lady, I assume the manager, said that they had given my pizzas to someone else and that they could either remake them or give me an “in store credit”. I’m a nice person and realize mistakes happen. I said “just give me my money back”. Her reply “ we don’t give refunds” I was dumbfounded! I had a party waiting 15 minutes away. What was I to say except… she wouldn’t give me my money back and I don’t want a credit that, now, I will never use , so I said remake them. Do you think that I got anything other than a lame “sorry”? Yeh I got 3 pizzas that I would be ashamed to sell to someone, especially someone whose order I goofed on and had to remake! Pitiful!
Food: 1
Service: 1
Food order messed up .. customer service terrible..no resolution to my complaint
Atmosphere: 1
Food: 1
Service: 1
This might have been the absolute worst experience I've ever had while eating out. This will be long, because I'm going to be detailed.
Everything started off ok. The lady took our drink orders and walked away. From this moment forward everything was insanity! The first bad thing that happened, was the waitress spilled my lemonade all over my mother and underneath our table, forcing us to move. Her answer to this was to bring a broom and dustpan over to sweep up the ice. From this moment forward every step taken inside was sticky and squeaky, not to mention how wet and sticky my mother was.
We moved tables, and the lady eventually came back to take our order. I need to get this out of the way. The girl wasn't rude in any way! She was very nice and courteous, but she was also extremely slow and for lack of a better word, incompetent! She attempted to take our orders, but she knew nothing about the menu or the options offered, and couldn't answer simple questions about prices or topping changes. No joke, it took her about 10 minutes to get our orders written down (3 people), then she walked to the back to input our orders, or so we thought. About 25 minutes after taking our orders, she came out to ask us something, but it wasn't if we needed refills. She then informed us that she was going to put our order in now, and told us she had been on the phone. We were shocked, and told her to forget it. She pleaded with us to be patient, she said it would only be about 7-10 more minutes. We told her to make all the orders to go, that we couldn't wait any longer. Another 22 minutes passed before she came out with the food. No offer at all for all the time we waited, not a discount or anything?
There were also at least 3 other people working at this time, but for some reason our waitress was doing everything.
This was just an all around terrible experience, and I now understand why no one eats at Pizza Hut anymore. Whoever owns this place needs to do something before these people destroy their business!
This was on Friday May 30th, or Saturday June 1st, I'm not positive about which. Around 2:00pm.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Breadsticks
Don't waste your time ordering anything here, takes them 2 hours to make an order, incompetent from top to bottom. Go to Giovanni's instead.
Atmosphere: 1
Food: 1
Service: 1
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