Burger King

737 Willow Spring Dr, Charles Town
(304) 728-6549

Recent Reviews

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roger andrews

I got to say I don't normally do reviews, but Bryonna had impressed me so much I decided to write one. She went above and beyond helping me with my order, and making sure I felt welcomed to be there. As long as she's there I will return.

Atmosphere: 5

Food: 5

Service: 5

Kristian Andrews (RexCorvus32)

The food is like every other Burger King, but the service is what sets them apart in my eyes. Bryonna I believe her name is, was a treat to talk with and was more then willing to help me with my order.

Atmosphere: 5

Food: 4

Service: 5

Jeremy Dozier

Cold food and shorted me on 2 wraps they wont make good on.

Atmosphere: 1

Food: 1

Service: 1

Katie Grove

Everything was trash. Got there 15 minutes after ordering my food and everything was cold not even room temperature just straight up cold. Asked if they could remake it and the lady told us they werent allowed to remake our food when the order is made and the food is done it is placed in a bag and put on the counter she also mentioned that they arent allowed to keep food sitting on the food warming racks. What is the point in having the warming racks and not being able to keep food warm on it ? If your looking for a fast food place definitely DO NOT recommend going to Burger King. Also after dealing with all of that came home just to realize that they didnt make my food they way I asked.

Atmosphere: 1

Food: 1

Service: 1

Sonny Ewell

Bad place to eat .from what I see everyone is one the phone doing nothing meanwhile the tea machine tastes like it haven’t been cleaned in months . Tast like rust

Atmosphere: 1

Food: 1

Service: 1

Richard Woods

The lady in the Drive-Thru that was taking my order was completely rude kept interrupting me then told me that she didn't have to take my order. Well Burger Kingl never get a nickel from me again

Manoj Talwar

Whoppers are really not as good anymore. The burger was cold and dry like it had been sitting for some time. Tasted stale and I could not eat more than two bites! It’s not just this location where quality has slipped away. No longer the king of burgers.

Atmosphere: 4

Food: 2

Service: 4

G v

Worst experience

sg cloud

Better to close the store instead of looting money…worst customer service ever .. ordered veggie burger there is no patty at all. Please check the order before you leave ..never visiting again!

Atmosphere: 1

Food: 1

Service: 1

Mihai Stescu

Worst customer service ever!!

Service: 1

Eli Heindel

This is absolutely ridiculous, I ordered a bacon king and a whopper with cheese and I got a bun and patty nothing else. It is not that hard to put cheese, bacon and other toppings I paid for. The lobby of this BK smelled like a toilet as well. Absolute worst BK I have ever been to.

Atmosphere: 1

Food: 1

Service: 1

Jim s

They were out of menu items on the drive-thru menu, the woman didn't seem to care or offer any substitution options

Food: 4

Service: 3

Scottie Mahoney Jr

Always good food and service.

Atmosphere: 5

Food: 5

Service: 5

James Dodson (Jc)

JC the cook was wonderful He made my sandwich so good and listen to what I said definitely made my way

Atmosphere: 5

Food: 5

Service: 5

Chris Boyd

Update: Stopped in here for take 2 on our way back home (10/17/25 I think). Food was only slightly better. Sandwiches were hot this time but fries still weren’t full. Outdoor trash can was overflowing onto ground. Women’s restroom wasn’t super clean. And full disclosure…I told the cashier at the register I was Google reviewing the place so he yelled back to cook to make burgers hot. Everyone was friendly but I did notice some service issues as in slow gear. Still would not recommend this place unless you have to.

I would not recommend this Burger King. There are a million of them out there. Skip it and hope for better luck at the next one. If I could give 2.5 ⭐️s I would. In some cases, it was 2 ⭐️s at best. So we stopped this Burger King on 8/10/25 on our way to southwest VA. We got our food to go and ate in the car bc we have dogs and it was hot out. A very relaxed attitude almost like we’re not really working here. No one was rude but it felt like the staff was maybe friends outside of work and that their conversation was their first priority and work was second. Definitely wasn’t a “Welcome to Burger King, what can we get you?” type atmosphere. Everything was happening in slow speed. When we got out to the car and opened the bag, the two large fries we’d ordered weren’t anywhere close to full. And if this is a corporate rule (delicately place the fries in the container so it looks full but definitely don’t pack them down at all bc then we won’t cut cost at all), then y’all should just stop bc as soon as your employees drop the fry containers in the to go bag, they immediately look half full. It just looks bad, doesn’t present well, and for $5 for a large fry, I feel like you can do better than seriously skimping on them. So we took the half full fries still in the bag back in and they gave us new fries that were much better, fuller. Back in our car, and started to eat the sandwiches which were like warm at best. We have eaten in so many Burger Kings in so many different towns. We know what the food is supposed to taste like, how it’s supposed to be look when given to the customer. My husbands whopper with cheese (no onions) and my plain burger were mediocre at best. At this point though, we weren’t going back in even tho we were still sitting in the parking lot and could easily have. The women’s restroom had some trash on the floor. The dining room appeared to be pretty clean and ready for guests as far as I could tell. Plenty of parking outside including handicapped spots right in front of the door. It does have a drive thru if that’s your jam. They also provided a trash can outside which seemed to be reasonably empty at the time so that’s good. We will give this place another try on our way back home and see if it was a fluke. I’ll definitely update the review afterward. I know y’all can do better than this. Maybe raise the bar a little bit.

Atmosphere: 3

Food: 2

Service: 3

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